4G Service for a Day

Last week, Verizon turned on the 4G for a day in my area last week as a surprise to me when I noticed I had 4G service with out any notice or information that the area would be getting the service (Houma, Louisiana). I know it is not a simple process to turn on and turn off, hence the problems after the 4G went out I rolled all the way back to 1x service until it stablilzed Friday after noon with 3G restored. My only concern was that with the 4G on the data transfer speed was terrible. It looked as though Verizon was a little bit lacking on the Data Backhauls where the speed was not as fast as what I can normally do in New Orleans where I cruise at nearly 10-20 Mbps.
Another concern of my was that hopefully this was a test and that 4G is coming soon in the next 30-60 days. If that is not the case then does Verizon follow Presidential Candidates as Newt Gingrich was in town and maybe he or they were providing 4G service for the media embeds.

I can report that 4G is on in Houma/Bourg/Lockport/Larose/Golden Meadow area of Louisiana southwest of New Orleans. Unfortunately, Verizon left this area out in the April press release about added areas to 4G. Also the coverage maps do not show the new upgraded area to 4G.
I was able to do some traveling in the past few days. Other areas that still are on 3G are Morgan City which is further west the 4G drops around the Gibson area on US 90, and the city of Thibodaux where Nicholls State University is does not have 4G. I don't know about lower Terrebonne or lower Lafourche going down to the Cocodrie or Grand Isle/Fourchon area respectively. It would be nice to fish and surf at 4G speeds in the middle of the some of the best fishing areas in the world.
As far as my equipment, my biggest complaint with my Thunderbolt is in the fringes of the 4G area where it flips to 3G for data and takes a while to rejoin the either the 3G or 4G network. Webpages will not load or take for ever to load. Sometimes I even have to restart my phone just to get a data connection back. Of course on the road by then I am closer to a better tower site and signal. Also when I am home, I must be between cells because my phone will drop to 3G inside, but outside it goes back to 4G.

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call 800-my-iphone. I had the same probelm but for me I had to drive 1 1/2 to the closest ATT Company Store and then drove back the next day so they could a new sim card. The phone is bad and they are sending me a box to return it so it can either be repaired or I will receive a new one. Bummer.

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Send a PM(private message) to ATT Uverse Care

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*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

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Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
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*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

VZ won't start service for 7 days on a self install

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Solved!
Go to Solution.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

No service for 12 days while moving?!

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Hello Galadyn,
I've contacted your local area market about this. They will get in contact with you about setting up a sooner time to come out and get this done for you.
Thank You

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To Whom It May Concern,
I am customer with your company. I have been without phone, internet and u-verse at *** St. Louis, MO
My phone number is ***
I happened to see some truck units in the area, but I don't know if the problem was corrected.
Can someone look into it.
The cell phone you can contact is ***
Hermelinda
customer
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Please understand that this is a public forum intended primarily for customer to customer communication. As such you should not post personally identifiable information. A moderator will come by and remove it eventually.
If you want to officially request help from AT&T, then I'd suggest that you click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your service outage. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your Billing Account Number and the best way and time to contact you.
Or, you can call AT&T Technical Support at 800-288-2020 pretty much 24 x 7. Hours during which a technician can be dispatched to your home vary by day of week and region to region.

No Service for two days, in US, don't worry about those emails from prospective employers

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It's good to hear that your issue is progressing.
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I have had no service for two days in the U.S.

I have had no mail in the U.S. for the last two days. Has anyone heard what thier plan is?

Nobody knows anything at this point. Some of us have gotten a trickle of old mail coming in, but that's about it.

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I've tried a pay&go sim and that works, so it's not a problem with the phone.
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I'm sick of calling them, I've spoken to 10 different agents over the past 2 weeks!!

Have you tried the SIM card in a different device ? It sounds like there is a issue when they migrate your number to the new SIM card and they are cancelling your new SIM card. But it's wirth trying a different device if you can. Also try going to a store to get a SIM card they can even start the migration of your number.

No service for 13 hours

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@Ndol
I am sorry for your troubles. I have sent you a private message to assist you further.

DSL Not Working for 7 Days and Tickets Closed without Resolution - Worst Customer Service

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This experience has been frustrating and the worst customer service I've ever experienced.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

4G Service for a Day

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