4GB nano won't go into disk mode

I tested to see if it would go into disk mode but it wont, I did exactly what it said here on the site. Is there something wrong with my nano?

If you can't get it into disk mode and restore the iPod it most likely needs service, especially with that noise it's making.
Service request.

Similar Messages

  • My ipod won't go into disk mode

    i've tried and tried and it won't go into disk mode. it shows an apple then a folder with the ! and when plugged into the computer sometimes it'll say don't disconnnect for about 10 seconds and then it'll go back to the apple.
    also it sounds as though the drive is stuck in a loop; a weird repetitive whirring sound when i hold it up to my ear.

    If you can't get it into disk mode and restore the iPod it most likely needs service, especially with that noise it's making.
    Service request.

  • My iPod classic won't go into disk mode

    I have an iPod Classic (120GB) here. When I turn it on, it gives me a screen with the Apple logo first and after a few seconds a screen with a red circle, a cross in the circle and the text: www.apple.com/support/ipod . I followed all the steps on that page, however my iPod won't go into disk mode. The iPod is not seen by my iMac and iTunes. What to do?

    See Here
    iPod doesn't appear in iTunes
    From Troubleshooting Here
    http://www.apple.com/support/ipodclassic/
    iPod issues? Try these five steps first: Reset, Retry, Restart, Reinstall, Restore.

  • IPod Nano 5th Gen is stuck on the Apple Logo, won't go into disk mode and won't connect to computer.

    My iPod Nano 5th Generation won't turn on; I've held down "Menu" and the center button which makes the Apple logo come up, then it just stays on that. I've followed steps I've seen on here trying to get it into disk mode by holding down the "Play/Pause" button and the center button immediately after the Apple Logo appears but it doesn't respond to that at all. I've charged it and upgraded my iTunes but nothing seems to do anything to it. When I plug it into my computer there is nothing to say it's plugged in on iTunes or My computer or anything. It's driving me crazy and I'm hoping there's a way I can fix it without it having to be sent off.
    Any advice would be cracking!
    Thanks,
    Tilda

    Did you ever get this resolved? I'm having the same problem and can't figure it out.

  • Won't go into disk mode

    My ipod has the sad face on it, but it also indicates low battery. It won't charge, so I can't put it into disk mode to fix it. Do I need a new battery??

    Problem Solved.

  • Ipod won't go into disk mode for recovery

    This morning my IPod (80GB Video Ipod) wouldn't play, so I rebooted it, but it would not restart and it gets the red X sign. I followed the directions to get it to go into disk mode, but it still won't. It keeps going to the red X screen! I can't seem to find anymore help on how to fix this!!!
    Anybody had this problem? How did you get it fixed, please don't tell me that you can't because I have only had my ipod for a few months!
    How do I get my ipod into Disk Mode?!

    For anybody experiencing the problem I described above, I have bad news and good news...
    Bad news - The hard drive on your 5th gen iPod is shot if you are having the same problem as me with getting the "red x" and not being able to go into disk mode. It is irreparable...sad.
    The Good News! - As long as your iPod is under warranty and has not had any water damage and can pass a visual inspection from an apple employee for physical damage they will replace it! Simply set up an appointment at an apple store with a "Genius Bar" employee. It only took about 5 minutes from start to finish for me to explain my problem, have the guy run like three super quick tests and then swap out my broken iPod for a brand new one.
    Good luck all!

  • Ipod won't go into disk mode

    for the last week and a half my ipod has not been able to start, everytime i turn it on i get the apple logo then the big red x that tells me to contact ipod support. i've restarted it a thousand times, made sure it was charged and when i plug it into the computer it doesn't register that the ipod is plugged in. when i tried to get the ipod into disk mode, it continued to give me the red x. is there a way to fix this? is my ipod killed for good?

    Problem Solved.

  • The terrible "RED X" has shown up, and my iPod 6th gen. won't go into disk mode. Tried slamming it against a table, but that doesn't work. What do I do?

    I've had this thing for a long time and it started having the "go to support page on the apple website" red x on the screen. I can't restore it to Disk Mode because it won't let me. I've tried slamming against a table like some people have recommended and I can hear it trying to work on the inside but not totally, and nothing has changed. What do I do?

    There isn't much else you can do other than have the iPod's Hard Drive replaced. Apple can exchange your iPod for a refurbished one of the same generation and capacity or you can send it to a third party service center to have them actually put in a new HD for a little less.
    B-rock

  • IPod classic won't sync, doesn't go into disk mode what do I do next?

    Here we go, another iPod classic problem.  A few days ago I noticed a lag while going through my artists list.  Went home, tried to sync, iTunes said I had a corrupted file please restore.  Not the first time this has happened so I thought it would be an easy fix.  Nope.  Restore didn't happen.  Now my classic doesn't turn on unless plugged in to my PC.   Went through the motions for everything Apple reccomends, nothing.  The screen looks like it's in disk mode, but doesn't say disk mode on it.  It won't go into disk mode, so I can't reformat it on Win 7.  Shows up in windows as removeable drive but does not show up in iTunes so I can't change settings or do another restore.

    Main Issue: Short; in disk mode all I get is a screen that says "Okay to disconnect" with a check mark
    In Disc mode, yes that is all you see on the Ipod Screen, as the iPod becomes an external hardisk and not a media player with Menu. I's main function is to store files to/from the Mac.
    Hard reset (using the menu and middle buttons
    Reset the iPod - you ust press the Menu and center button for about 10 secs till the logo comes ON.
    I need to be able to put in disc mode to at least run diagnostics on it and can't even do that.
    If you want to go into disk Diagnostic, read  this excellent post from tt2.
    https://discussions.apple.com/message/17028567#17028567
    Today, the ipod is not even being recognized by the computer to say that it's there. There is no "connecting" screen, not even a charging symbol.
    *Exception: It will charge when hooked up to a charger in an outlet which leads me to believe it's a software issue in the ipod.
    You can try all the above, but you should know that when connecting the iPod to a Mac, do not use the Keyboard USB port, or any USB Hub. if you are using a Macbook Pro, only one USB port can be use for the iPod, the other one is not a high Power USB 2.0 port, which shared the Internal bus with iSight and other IO devices like Mouse, infraRed, Bluetooth etc.
    So take a look at your Mac user manual and see which USB port to use.
    Have a nice day!

  • IPod Classic won't sync or go into Disk Mode.

    My iPod suddenly decided to now work, and displays a red cross (X) on the screen. I looked up what to do, and apple.com told me to set to disk mode. I spent a few minutes reading it and looking up tutorial videos on how to do it, and mine will not cooperate. I hold down the Menu and Center button until the screen goes black, then I'm supposed to hold down the center/Play button after the screen fades, but the screen doesn't fade for that long and goes back to the cross. I'm just trying to get it to read in my Windows XP so I can restore it.

    Hi, did you ever find a fix for this? My iPod Classic has just done the exact same thing - red X, won't be detected on Windows, and won't go into disk mode (will go into Config mode, but I can't see anything in that mode that will help).
    Would really like to be able to put this into disk mode so I can try to restore my files...

  • HT1363 My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes.

    My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes.  I have the latest version of iTunes.  Windows has all the most recent updates too.  I can reset the iPod, but the message to Use iTunes to restore comes back and I am stuck.

    Already tried another USB port, still nothing.
    I don't have another PC to check, I only have one which is the one not working with my iPod.
    It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
    Please help

  • 6th gen ipod nano has white screen and won't go into disc mode

    My ipod nano has a white screen - it will play music, and it is recognized by itunes. It won't enter disc mode. I can't seem to find any other helpful steps to follow online other than put it into disc mode and restore it via itunes. When I attempt to put it into disc mode holding power/Vol down together the screen will turn back, but when I then hold down Vol down/Vol up together while the screen is dark it just goes back to white screen. I did plug it into the computer and restore it via itunes, and the screen is still white.  Any ideas?  Thanks!

    Hi LizS5,
    It sounds as if you have already done much of the troubleshooting suggested in this article, but I would suggest you work through it in order to get your iPod nano back up and running -
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS3474
    Specifically -
    Try putting the iPod into disk mode:
    Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
    When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
    While the device is in disk mode, sync it to iTunes and try to restore.
    And if the issue is not resolved -
    My issue is still not resolved. What do I do next?
    For information on servicing your iPod, go to the iPod Service FAQ
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Making weird noise and won't go into disc mode and all kinds of icons

    after having many problems, i managed to get my ipod into disc mode and format it. However, i'm still having similar problems. When i turn it on, it goes on normally but when i connect it to my computer it freezes it. When i try to restart the ipod while connected to the computer, i get the battery is discharged icon, or sometimes the sick icon first and then the discharged icon, and i'm not able to put it into disc mode. After i get the icons, the only way i can get it to start again is to toggle the hold switch many times (took me awhile to figure this out..). Also, the ipod makes a weird repeated disc noise sometimes when its connected or if i'm starting it. If i try to restart the ipod without it being connected to the computer, i get the sick icon until i toggle the hold switch. can anybody help? thanks!
    actually, i've managed to get it into disc mode, but it just makes the repeated weird noise nonstop and it doesn't let me open any programs on my computer so i can't format it.

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • Ipod is dead, only resets and goes into disk mode

    I own a 4g ipod 20gb. It had been working fine. A week ago, I put it to sleep, and when it woke up it kerp flashing the broken folder icon and then reseting. I cound not mount it. By pressing the foreward button, I would get into disk mode.
    Connecting to a computer got it to say
    "disk mode-do not disconnect" but it would not mount/ appear in disk utility. Somehow, I got it to finally work and formatted and reset the firmware on a friends windows comp. It worked fine once, then the same thing happened. After taking it off my mac, it will say "ok to disconnect" and freezes there
    anyone have a sugestion?
    ps...I got it replaced a month ago in warrenty, but now that is up. Can I still send it back (warranty on the replacement?) thanx

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • IPod Classic will not turn on, refuses to go into disk mode.

    Hello Apple Community.
    Last night I went out to a party, and while I was asleep, some questionable so-and-so poured alcohol on me, and this alcohol got all over my pants, and subsequently, the iPod.
    I am using a 160GB White iPod Classic, and I have never had this problem with it before.
    When i attempt to turn it on, I am shown the Apple logo for a moment, then a big red X with a circle telling me to come here.
    I tried the steps for fixing the (X), but I can't even put it into disk mode.
    The iPod makes an uncomfortable groaning noise, with some occassional clicking when I turn it on, and my younger brother in his infinite wisdom thought smacking it would be a good idea, especially since I told him that would not help in the least.
    It hasn't made the noise again, but it still won't work or go into disk mode.
    My question is in 2 parts;
    1.) Is there any way I myself can fix my iPod? (i.e. Hair-drying it, formatting it etc.)
    2.) If not, will Apple replace the hard drive inside, or the iPod itself in it for free?*
    *The iPod was given to me as a gift Xmas 2011, purchased in August of 2011.
    The site says it is still under warranty, but I want to know if this moron's action have voided that.
    I have all the original packaging (and accessories), minus the receipt.
    One last note; My care for the files on the ipod is literally zero, I have them all on my PC and don't care if they get erased, as long as I can fix this darned device.
    Thanks in advance.

    There is nothing, I can suggest except for what your brother did, which doesn't work.
    Do bring it in to Apple Store and let them have a look, no harm in trying.
    Good Luck!

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