4GEE Extra -Roaming

It's great that with a 4GEE Extra plan you can use your regular minutes and texts while travelling in many European countries. The only caveat seems to be that this doesn't extend to Voicemail. Why? Voicemail is particularly useful when travelling and yet we are being advised to turn it off altogether to save costs. This seems like a pure money spinner from EE as they know that most people would not want to turn of their voicemail and so will have to pay high rates to access it from abroad. If 4GEE Extra customers can dial from Europe to the UK without extra charges then why not to their voicemail as well. Could someone please explain?

Hi there, I know EE has changed its T&Cs on global roaming plans from Feb 2015. Is there any way I can sign up to the old EE roaming plan so I can get india, china, USA etc included in the plan. Thanks for your help!

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4GEE Extra EU Roaming Turkey

I'm a little confused. Today, I called EE to confirm what roaming I have included in my contract and they confirmed that I had a 4GEE Extra contract that allowed for EU Roaming using my inclusive allowance. I then told them I am travelling to Turkey and they said that some areas in Turkey are not covered by EU Roaming so to double check the region I'm going to and also check that I'm connected to an EU network when I'm over there. I know Turkey have been in negotiations about entering the EU but I wasn't aware this had happened yet and also whether Turkey may share a network with an EU country or something?! I then found the address of our hotel so went on EE chat to confirm whether I would be able to use my EU Roaming and the Live Chat staff said I can use it in Turkey. I then told them what EE had said on the phone where they said 'yes that's right, not all of Turkey is covered'. So I then asked if they could help me find out how to check if my region was covered and they said I could find out from the Coverage Checker, so I thanked them an ended the chat. I then looked on the Coverage Checker and it was only for the UK, the EE website doesn't list Turkey as part of the EU inclusive roaming and I'm beginning to lose patience! I just want to be sure before getting a high bill. Can anyone shed any light? I am flying into Antalya and staying around Alanya, if it was just for a holiday I wouldn't mind, but I need to keep any eye on a few business things whilst I'm there.

Hi,
You have checked : http://explore.ee.co.uk/roaming
The 24 month roaming tariff T&C dont list Turkey http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/EE/Price%20plans%20and%20costs/EE%20Pay%20monthly%2024%20month%20plans%20terms%20from%2011th%20Feb%202015.V1.pdf
Turkey is not in the EU but I am assuming that CS mean when you are near the border your phone may connect to an EU carrier rather than a Turkish one. This happens in places like Cyprus but could happen on the coast with Greece/Bulgaria?
You should try and use WIFI as much as possible when abroad to save costs.

Why can't i get a signal in france with my 4GEE extra plan?

I have a new 4GEE Extra plan which apparently gives me the use of calls and texts while abroad..... however i cant get any signal at all and all the networks under a manual scan can connect either. Anyone got any ideas?

Hi ,
The extra plans will need Roaming set up before you leave the UK. This will require a credit check and can be subject to a deposit.
To get this sorted give us a call.
Click here for contact details.
Thanks.

4gEE extra plan simcard

hi,quick question, silly but..., Just upgraded from a Iphone 5 to a Nokia 830,Now Am on a 4GEE Extra paln (4G+) do i need a new Simcard,am running a 4G simcard from my old phone,Only getting 1.5mbps to 11.9mbps... (speedtest.net)thanks Martin

In the Terms and Conditions it clearly says 'Shared Plans applies to standard data usage within the UK only' These are found at: http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/SharedPlans-Terms%26Conditions-2July2014.pdf In the Shared Price Plan brochure it also says : Your inclusive minutes and texts are from the UK to UK mobile networks, voicemail, and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man). Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance.Calls, Texts and Data whilst roaming are not included in your plan. Add-on purchase will be required to use Data whilst roaming.This can be found at : http://ee.co.uk/content/dam/ee-help/Help-PDFs/EE-PAYM-SHARED-010715.pdf

SHARED SIM (UNLIMITED MINUTES 4GEE EXTRA PLAN) PROBLEM

Hi i got confused with this : 4GEE Extra plan with EUROPE I want take phone sony z3 with 20gb 4gee extra plan with unlimited minutes and texts + one shared sim cost £12 extra a month Now we got problem I travelling with my wife plenty times to Europeand i want give my wife "SHARED SIM" which she can be using my plan ( included unlimited minutes and texts) In Europe. now i spoke with 2 staff on chat and one staff from EE SHOP. Problem is one staff from chat and women from EE SHOP told me i CANT using shared plan (unlimited minutes and texts in Europe on SHARED SIM.i need buy £2 addon which give me unlimited minutes and texts .Told me this SHARED PLAN working only in United Kingdom ?!?I want have plan 4GEE EXTRA including EUROPE with 20GB data( data in now working only in United Kingdom) On leader sim (sony z3) will be no problem today i spoke to chat and lady from chat told me i can using my plan (unlimited minutes and texts) on both LEADER SIM and SHARED SIM with no problem in Europe. Who told me tru and who lying ? did 4GEE EXTRA PLAN (unlimited minuted and texts) on SHARED SIM working only in United Kingdom ? Or i will be loud to using this plan with no problem in Europe on shared sim? Please help me Thank You

In the Terms and Conditions it clearly says 'Shared Plans applies to standard data usage within the UK only' These are found at: http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/SharedPlans-Terms%26Conditions-2July2014.pdf In the Shared Price Plan brochure it also says : Your inclusive minutes and texts are from the UK to UK mobile networks, voicemail, and numbers beginning 01, 02 and 03 (excluding Jersey, Guernsey and Isle of Man). Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance.Calls, Texts and Data whilst roaming are not included in your plan. Add-on purchase will be required to use Data whilst roaming.This can be found at : http://ee.co.uk/content/dam/ee-help/Help-PDFs/EE-PAYM-SHARED-010715.pdf

Can I use my iPhone 5S in Europe with the global services? Am I exposed to extra roaming charges?

I am also traveling in the middle of a billing cycle. Can I change my billing cycle to avoid this?

Yes you can use the 5S in Europe. It is all roaming charges and expensive. You can't change your billing cycle, though I am not sure why you want to Change it. Check out Verizon global information to know rates in each country you are visiting. Just so you are clear WARNING WARNING. If you do not know what you are doing and use your phone in foreign countries, including all the countries of Europe, you can rack up tens of thousands (YES greater than $10,000) with very little effort. Unless you know what you are doing, put the phone in airplane mode, and only then turn wifi on only.

Using your EE handset when abroad / roaming guide

Okay so first time posting hope i'm on the right bit! Just got to america and got no signal! Bought roaming global minutes and still no signal and can't make calls not even 150 to get a bit of help, can't phone the uk on the landline here either it doesnt work and i need to get in touch with the bank , tinkered with my settings a bit but to no avail... Any help please!?

Here's a quick guide for international ee roaming and some tips to get the most out of using your EE handset when you travel abroad.
1. Check with EE before you depart that roaming is enabled on your account. If you have had your tariff for less than 3 months (even if switching from another EE brand), there's a good chance roaming will be disabled. You may also have to pay a deposit to roam.
2. It's a good idea to turn off your voicemail before you travel. Even if you don't answer a call when roaming you will be charged the standard international call cost for the incoming call (as the call is connected to your voicemail while roaming) plus the cost of another international call for the divert to your voicemail. This double charge occurs because your voicemail box is located in the UK and as such the diverted call routes back to the UK.
Send a text with the phrase remove voicemail divert to 150 will cancel the voicemail divert (sending a text with the phrase voicemail divert to 150 will re-enable the voicemail service when they return). You can also turn voicemail diverts on or off by using the automatic menus when dialing 150 using the 'tech support' option 3 menu.
As iPhone visual voicemail uses data and it's recommended that whilst roaming, the service should be stopped to avoid any additional roaming costs. EE customers should text iPhone visual off to 150 and Orange customers should text visual off to 150 to stop the service. If you have your data turned off, you'll still be alerted that you have messages and are able to call in and listen to your voicemails in the usual way.
3. If you are going to be using your phone a fair bit for calls and texts and you don't have one of EE's older roaming tariffs or a 4GEE Extra tariff that includes roaming, consider purchasing one of the add-ons, which can be added via your online account or via the app before you travel. These start from around £5 a month so work out weather it's going to be cost effective or not as if you only plan on sending a few texts, it's not going to be worth spending an extra £5 for an add-on. Do remember to cancel these add-ons on your return to the UK otherwise they will re-occur every month.
4. For 4GEE users, turn off 4G before you depart. EE doesn't yet have any 4G roaming partners. Roaming on 4G is, however, due later in 2014 (no further details available yet). You will still be able to use 2G/3G when roaming for now though.
5. You don't purchase any data roaming add-ons until your actually arrive at your destination. To use cellular data when abroad, simply turn on cellular data & data roaming and access the net using your device's web browser. You will be automatically directed to an EE data roaming add-on purchase page. You can see the costs for data roaming here:
The cost of calls, SMS & data depends on where you are going. You can check the costs of calls, SMS & data and available Add-Ons for your destination using the Roaming Tool.
If you use up your roaming data before the 30 days, your cellular data will stop and will be automatically directed to the add-on purchase page again. The My EE app will show you how much roaming data you have used.

Abroad - All incoming & Outgoing Calls have Barred on HTC M9 - Need PIN to unbar

Hi. I landed in Corfu yesterday and I am on 4GEE Extra with HTC M9. Included in package is free international calls and texts. I was able to make and receive a call immediately on entering country... however after a few hours I found I could do neither. On looking at my settings I have noticed that although International Calls are Enabled, 'All Outgoing' & 'All Incoming' caals are disabled... and when trying to enable them it asks for a PIN. The obvious PINs do not work and I have never set one. I have checked over the internet and notive this has happened quite a lot. I have potentially narrowed it down to either the SIM needing reseting by EE or need a PIN2...? I cannot phone 150 so a bit stuck. Need these calls and texts to keep in touch with family so would be so grateful if someone could help please. Thank you (will come online later to check if their is a reply)
Mark

Hi ,
It is not possible to activate roaming via your phone settings. If you can get to a landline to give us a call we will be able to activate this for you.
Please click here for contact details.
Thanks
James

Using my phone abroad

Hi. I didn't realise I had to phone EE in advance of going on holiday to set up my phone for using it abroad. I am now on holiday - is there anything I can do to have it set up as I am on the 'extra' plan?
Thanks
Stephen

Hi
Far as I'm aware, if your on the 4gee extra plan you can use your phone abroad without calling them to activate roaming, it should already be on your account. If you can, go to EEs website and login to your a/c. It should tell you that it is on your plan, with a picture of a plane.
If it's not call 150 to get it activated.
I have the same plan and I was told in store I can use my phone abroad.

Select network

Hi there,
I live in Holland, +/- 30 meters from the border to Germany and 900 meters to Belgium. Because of this I need to set my network manually. I use the dutch network T-Mobile. If I drive to Germany or Belgium (which I do almost every day) I need to switch the network, mostly I set this automatically, but when I´m home again, I need to choose T-Mobile NL again to prevent extra roaming costs.
To choose another network, or set it to automatically, it takes too much time. Sometimes up to 4-5 minutes.
I have an Iphone 4 with the latest firmware, the same problem I did have with the Iphone 3G and 3GS.
I do not have this problem with other phones. They are able to select networks sometimes within 20-30 seconds.
Can you programm to choose the option "automatically" network selection without searching the available networks first? Because if I want the automatical option, I don´t care which networks are available.
Is it possible for you guys to improve the speed of the network list and select an available network?
Greetings from Vaals,
Martin

And, oddly enough, it is all working fine. I can now choose a boot option without needing to select a network.

What is data roaming? Does it cost extra? Why doesn't my iPhone automati...

What is data roaming? Does it cost extra?
Why doesn't my iPhone automatically connect to AT&T service? Sometimes I have to go directly to Carriers in the Settings to connect to AT&T 3G. Thank you in advance.

There is no local data roaming or call roaming in the U.S. as a subscriber with AT&T. Wherever AT&T has coverage in the U.S. is included.
AT&T does not own all the towers in the areas where they have coverage in the U.S. AT&T calls this "off net usage"
The following was copied from AT&T's wireless service agreement.
+If your minutes of use (including unlimited services) on other carrier networks ("off-net usage") during any two consecutive months exceed your off-net usage allowance, AT&T may, at its option terminate your service, deny your continued use of other carriers' coverage or change your plan to one imposing usage charges for off-net usage. Your off-net usage allowance is equal to the lesser of 750 minutes or 40% of the Anytime Minutes included with your plan. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the agreement.+

Any extra fine tuning / configuration to be done for Client / Voice Roaming .

Dear Folks,
Is there any additional configuration to be done on the 5508 WLC for Wireless Laptop / Voice Roaming ? I tested with Wireless IP Phone and found some blankness in voice , whereas i have other access point nearby , which wasn't switching over easily .
Regards,
SID

Hi,
When working with Cisco IP phones as mention before, we need to comply with the following
configuration on the WLC to avoid connectivity issues as per the deployment
guide of the 7921 and 7925 IP phones.
Here is the link for the deployment guide of the 7921 and 7925.
http://www.cisco.com/web/strategy/docs/healthcare/7921dply.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deplo
yment/guide/7925dply.pdf
The WLC version must be 4.0 or higher (show sysinfo)
The current phone version is under: Status > Firmware Version
App Load ID CP7921G-1.0.2.LOADS 1.0.5 is available on the web & should be
used: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser-crypto
The 11M rate should be set for 'basic' & the 18-54M rates as optional
This will show up in the "802.11B Configuration" "Operational Rates" section
of the 'show run' as:
802.11b/g 1M Rate & others............................ Disabled
802.11b/g 11M Rate........................... Mandatory
802.11g 54M Rate & others............................. Supported
If the rates lower than 11 (such as 5.5) are needed, the lowest rates should
be the 'Mandatory'
The 12M rate should be set for 'basic' & the 18-54M rates as optional
This will show up in the "802.11A Configuration" "Operational Rates" section
of the 'show run' as:
802.11a Operational Rates
    802.11a 6M Rate.............................. Disabled
    802.11a 9M Rate.............................. Disabled
    802.11a 12M Rate............................. Mandatory
    802.11a 18M Rate............................. Supported
    802.11a 24M Rate............................. Supported
    802.11a 36M Rate............................. Supported
    802.11a 48M Rate............................. Supported
    802.11a 54M Rate............................. Supported
If 802.1X authentication is in use, CCKM should be employed.
This will show up in 'show wlan ' as:
CCKM.................................... Enabled
TKIP encryption is recommended.
This will show up in 'show wlan ' as:
    WPA (SSN IE)............................... Enabled
         TKIP Cipher............................. Enabled
         AES Cipher.............................. Disabled
      WPA2 (RSN IE).............................. Disable
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Disabled
The DTIM period should be set for '2' under the wireless/network settings.
This will show up in 'show run' as:
DTIM Period...................................... 2
The beacon interval should be set for '100' under the wireless/network
settings.
This will show up in 'show run' as:
Beacon Interval.................................. 100
WMM should be enabled on the wlan.
This will show up in 'show wlan ' as:
WMM.............................................. Allowed
The wlan QOS should be set to platinum.
This will show up in 'show wlan ' as:
Quality of Service............................... Platinum (voice)
Under Controller, arp unicast should be disabled
This will be in 'show network' as:
ARP Unicast Mode........Disabled
Under Controller > QOS, the platinum QOS setting should have 802.1p chosen
and the tag set to '6'
This will show up in 'show qos platinum' as:
protocol......................................... dot1p
dot1p............................................ 6
Per WLAN CAC is set under the wlan - 'AP CAC limit'.
This will show up in 'show wlan ' as:
Dot11-Phone Mode .......................... ap-cac-limit
LAN "dhcp address assignment required" should be 'disabled'.
This will show up in 'show wlan ' as:
DHCP Address Assignment Required................. Disabled
Aggressive load-balancing should be disabled (under 'network'
settings).
DTPC should be enabled under wireless > network
This will show up in 'show run' as:
DTPC Status..................................... Enabled
If no legacy clients need long preamble, set the preamble for 'short'
under wireless > network.
This will show up in 'show run' as:
Short Preamble mandatory......................... Enabled
If using eap-fast with the WLC, the 802.1x timeout is 2
seconds. This is not enough time for the IP phone to download and process
the PAC. The timeout can be increased:
"config advanced eap request-timeout 20"
"save config:
In the 7921 phone, unlike with the 7920 phone, 'auto' does not mean eap-fast
or leap, it means 'leap' with wpa2, leap with wpa2, or wpa-psk.
If you want to use EAP-FAST, then use EAP-FAST mode, not 'auto'.
For 7921-7921 conversations to work, 'peer-to-peer blocking' needs to be
'off' under the 'controller' tab (this is off by default).
In later code, the DFS settings under Wireless > 802.11A/N
DFS(802.11H) should be:
Power Constraint off
Channel Announcement on
Channel quiet mode on.
These values will appear in 'show 802.11h' as:
802.11h ......................................... powerconstraint : 0
802.11h ......................................... channelswitch : Enable
802.11h ......................................... channelswitch mode : 1
Do *not* turn on 802.11b/g/n > EDCA parameters 'low latency mac' -
make sure that is disabled.
This will appear in the output of 'show 802.11b|802.11a' as:
Voice MAC optimization status.................... Disabled
802.11b/g/n > EDCA parameters - set for WMM
'Single AP Mode' should be disabled on the phones (unless there *is*
only a single AP).
The RF values seen by the phone are under Settings > Status > Site Survey

Question regarding roaming and data usage

I am currently out of my main country of service, and as such I have a question regarding roaming and data usage.
I am told that the airplane mode is sufficient from keeping the phone off from roaming, but does this apply to any background data usage for applications and such?
If the phone is in airplane mode, are all use of the phone including wifi and application use through the wifi outside of all extra charges from roaming?

Ann154 wrote:
If you are getting charged to use the wifi, then it is possible. Otherwise no
Just to elaborate here, Ann154 is referring to access charges for wifi, which is nothing to do with Verizon, so if you are using it in a plane, hotel, an internet cafe etc that charges for Wifi rather than being free . Verizon does not charge you (or indeed know about!) wifi usage, or any other usage that is not on their cellular network (such as using a foreign SIM for example in global phones) So these charges, if any, will not show up on the verizon bill app. Having it in airplane mode prevents all cellular data traffic so you should be fine

Can you use a roaming network and wireless extender at same time?

Greetings community - I've been struggling with an attempt to extend my wireless network for some time now. Please forgive my ignorance on the topic - I realize how 'simple' this is for many of you. Let me summarize:
What I have functioning:
1. Comcast telephony modem
2. 5th gen Airport Extreme as main wireless router connected to modem via Ethernet (corner of floor 3)
3. 2nd gen Airport Express as wireless extender (hooked to a stereo on floor 2)
What I want to accomplish:
1. I have poor wireless signal on my sun porch (corner of floor 1 opposite side of building as modem)
Extra equipment I have:
1. Another 5th gen Airport Extreme
2. Another 2nd gen Airport Express
What I have tried (and failed at):
1. Initially I set up the second Airport Extreme as a second wireless extender and placed it at a further point away than my first wireless extender. I quickly realized that set up does not function appropriately and one cannot connect to the further extender (I read about that on the apple forums).
2. I tried placing the second Airport Extreme in a different part of the house at equal distance from the main router as the first wireless extender. It's capability to extend was minimal if any.
3. I tried connecting the Airport Extreme to the main router via an Ethernet cable with the hopes of creating a roaming network (which I read about on the apple forums). I would have to come up with a way to run the Ethernet through the house but I'm willing to cross that bridge later. Once I got that set up, the 2nd gen Airport Express which was previously set up as a wireless extender is no longer recognized. Argh!!
Questions/Theories/Suggestions:
1. Is it possible to have a wired extender (via Ethernet) function at the same time as a separate wireless extender all connected to the same router? If so how do I do it?
2. I thought about keeping Airport Extreme #1 wireless connected to Airport Express #1 and call that Network 1. Then plug Airport Extreme #2 directly into the modem to create Network #2 and use Airport Express #2 as wireless extender. When I tried plugging both Airport Extremes into the modem, they both stopped functioning.
3. Do I get a second modem to put somewhere else in the house and use Airport Extreme #2 and Airport Express #2 in that fashion? My guess is Comcast will try to charge me a separate internet access fee to do that (boo!!).
I know there are a lot of brilliant folks out there. I'm sure someone can read this and see the 'obvious errors' in my ideas and attempts. I'm certainly open to new suggestions as well.
Thank you in advance for your time and advice.
- The New Guy

Is is possible to rename the AEx 2 a different network name from the AEx1 and AE 1 (even though they are all connected to each other)? And say it is possible, would that potentially preventing the jumping?
No, in extend wireless the names must be the same..
However since you are creating a network on AE2 which is extended by AEx2 then you can indeed use a different name.. but it must be both,, AE2 and AEx2.
2. Even more crazy - if I did (could) give the AEx 2 a different network name, could I use my AE 2 as a wireless extension to that second network? Or is this just getting out of hand now?
You have lost me now.. there are ways and means.. but let me recommend a better solution.
Use EOP (homeplug in US) adapters if you cannot run ethernet. Multi-storey houses where you have heavy concrete construction are never going to work well with wireless alone. You are much better getting ethernet properly installed (which is the only 100% guaranteed method).. or buy a set of EOP adapters and give them a try.. they work in some cases and not others.. but better than wireless when they do work.
Otherwise I think you need higher power wireless routers.. but I can suggest you do the setup in a more controlled manner.
In other words do not use auto as per the airport utility.. use very short wireless names, different for both bands.. and fixed wireless channels.. then test which band works better.. Then you can do a link.. which will be slow but might give you better performance.
So..
Link1 Main AE1---- AEx1 This is wireless extend.
Link2 AEx1--ethernet--AE2. AE2 is in bridge mode and is also set to create a wireless network. (Use different wireless name here to prevent confusion).
Link3 AE2-----AEx2 Second wireless extend.
This overcomes the Apple limitation on multiple extends. It is not great setup but might get wireless to where you need it.. And better speed than you can get now.
NOTE>. I would personally never do this.. I will run ethernet forevermore.. having tried and tried in various places and using all kinds of equipment.. my conclusion is.. wireless is not suitable.. unless you can get enough signal in from one AP.. everything behind it must be ethernet.
It is much more expensive in some cases.. but ethernet works.. nothing else can be guaranteed to work.

My daughter is going to Canada for a week and i would like to know if it will cost extra for her to text and/or call someone in the United States?

My daughter is going to Canada for a week and i would like to know if it will cost extra for her to text and/or call someone in the United States?

http://businessportals.verizonwireless.com/international/traveling_to/North_America/Canada.html
69 cents a minute for calls, texts covered under an existing texting plan or the standard pay per text rate if you don't have one.
If you're traveling in Canada, contact Customer Service at 800-922-0204 from any landline phone.
Global Picture and Video Messages are billed at the same per-message rate as though they were sent from the U.S. Accordingly, you can send/receive Picture and Video Messages with customers of:
Verizon Wireless (domestic rates/bundles apply)
Other domestic carriers (domestic rates/bundles apply)
Canadian, Mexican and Puerto Rican carriers (domestic rates/bundles apply)
Select International carriers (global rates apply)
When sending or receiving there's an additional data transport charge billed at the destination's Data Pay per Use Rate multiplied by the size of the Picture or Video, which can vary greatly.
A data network is required to send picture or video outside the U.S. See the Data Roaming List for eligible destinations.
Attempts to send Pictures or Videos are charged, even if the delivery fails.
Text Messages sent or received while in Canada, Puerto Rico and the U.S. Virgin Islands are billed as though you were in the U.S.
Check out our Nationwide plus Canada plans if you frequently call or travel to Canada.

4GEE Extra -Roaming

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