4Gen iTouch won't upgrade, and iTunes won't either. HELP!

My 4gen iTouch and iTunes won't upgrade and download. When it finishes iTunes says:
The network connection has timed out.
WHAT DO I DO?!?!!?!? thank you

Try disabling the computer's security software during the download and update.

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4Gen iTouch won't upgrade, and iTunes won't either. HELP!

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