4S becomes unresponsive after Genius Bar restore.
A member of the Genius Bar restored my iPhone 4S because of some 'minor' errors such as crashing apps taking up space. She done it yesterday and now it has become more unresponsive than ever.
Whenever I'm in a call I can't unlock it or use it whilst in a call (FaceTime, FaceTime audio, skype, Facebook call) I have to hard reset the phone which is kind if annoying!
She also said these words "it'll speed up your iPhone making it as fast as it's supposed to be". Its not fast. Not fast at all, infact I can tell that it's more slower and laggier .-.
Can someone please give me some insight on how to fix this?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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Safari won't start after Genius Bar restore
My laptop had been randomly crashing for about 2 days so I took it into the Genius Bar and they kept it over night and said they ended up just doing a restore. So far it has not crashed since I got it back.
However, now I cannot start Safari - the dock icon begins to bounce and then stops and I get the crash report. I'm running Lion and I was running Safari 6, but I am not sure what I am running now after the restore, it looks like from the crash report that it has gone back to version 5 and maybe thats the issue, but software update reports there is no updates available.
I tried removing all plugins, but that didnt help. Also, it happens with more than 1 user account.
Here is the crash report, any help diagnosing is appreciated.
Thanks
Process:
Safari [14805]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [232]
Date/Time:
2012-08-22 12:06:51.384 -0700
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:
90094 sec
Crashes Since Last Report:
6
Per-App Interval Since Last Report: 35 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID:
5235696C-5F53-4AD8-A691-6222491BD96B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[14805]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation
0x00007fff8a4e1f56 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff92204d5e objc_exception_throw + 43
2 CoreFoundation
0x00007fff8a4e1d8a +[NSException raise:format:arguments:] + 106
3 Foundation
0x00007fff8f87871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit
0x00007fff90237cdf -[NSMenu itemAtIndex:] + 165
5 AppKit
0x00007fff90237e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari
0x00000001077a0c2e -[AppController awakeFromNib] + 387
7 CoreFoundation
0x00007fff8a4d8fb1 -[NSObject performSelector:] + 49
8 CoreFoundation
0x00007fff8a4d8f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit
0x00007fff9021f9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff90215f73 loadNib + 322
11 AppKit
0x00007fff90215470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff9021538b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff902152ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff9048606f NSApplicationMain + 398
15 Safari
0x00000001079a3806 SafariMain + 166
16 Safari
0x0000000107789f24 Safari + 3876
17 ???
0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8c6e7ce2 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff8de797d2 pthread_kill + 95
2 libsystem_c.dylib
0x00007fff8de6aa7a abort + 143
3 libc++abi.dylib
0x00007fff8ea757bc abort_message + 214
4 libc++abi.dylib
0x00007fff8ea72fcf default_terminate() + 28
5 libobjc.A.dylib
0x00007fff922051b9 _objc_terminate + 94
6 libc++abi.dylib
0x00007fff8ea73001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib
0x00007fff8ea7305c std::terminate() + 16
8 libc++abi.dylib
0x00007fff8ea74152 __cxa_throw + 114
9 libobjc.A.dylib
0x00007fff92204e7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff8a4e1d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff8f87871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff90237cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff90237e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x00000001077a0c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff8a4d8fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff8a4d8f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff9021f9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff90215f73 loadNib + 322
19 com.apple.AppKit
0x00007fff90215470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff9021538b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff902152ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff9048606f NSApplicationMain + 398
23 com.apple.Safari.framework
0x00000001079a3806 SafariMain + 166
24 com.apple.Safari
0x0000000107789f24 0x107789000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8c6e87e6 kevent + 10
1 libdispatch.dylib
0x00007fff88d0a78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff88d0931a _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib
0x00007fff8c6e8a8e pread + 10
1 libsqlite3.dylib
0x00007fff8ff3dce5 unixRead + 69
2 libsqlite3.dylib
0x00007fff8ff39c33 sqlite3BtreeOpen + 2195
3 libsqlite3.dylib
0x00007fff8ff35fc6 openDatabase + 1430
4 com.apple.CFNetwork
0x00007fff8b5564bd __CFURLCache::OpenDatabase() + 63
5 com.apple.CFNetwork
0x00007fff8b556040 ProcessCacheTasks(__CFURLCache*, bool) + 265
6 com.apple.CFNetwork
0x00007fff8b555a72 _ZL24_CFURLCacheTimerCallbackPv + 662
7 libdispatch.dylib
0x00007fff88d08a86 _dispatch_call_block_and_release + 18
8 libdispatch.dylib
0x00007fff88d0a2d6 _dispatch_queue_drain + 264
9 libdispatch.dylib
0x00007fff88d0a132 _dispatch_queue_invoke + 54
10 libdispatch.dylib
0x00007fff88d0992c _dispatch_worker_thread2 + 198
11 libsystem_c.dylib
0x00007fff8de793da _pthread_wqthread + 316
12 libsystem_c.dylib
0x00007fff8de7ab85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8c6e8192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8de79594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff8de7ab85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8c6e7bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8de7b274 _pthread_cond_wait + 840
2 com.apple.WebCore
0x00000001088431fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3 com.apple.WebCore
0x0000000108840d50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4 com.apple.JavaScriptCore
0x000000010818211f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff8de778bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff8de7ab75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff8c6e667a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8c6e5d71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff8ea972d9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff8ea97219 thread_fun + 24
4 libsystem_c.dylib
0x00007fff8de778bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff8de7ab75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff67387428 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff67387450 rsp: 0x00007fff67387428
r8: 0x00007fff76db3fb8 r9: 0x00007fff67386eb8 r10: 0x00007fff8c6e7d0a r11: 0xffffff80002da8d0
r12: 0x00007f895945f340 r13: 0x000000000000000b r14: 0x00007fff76db6960 r15: 0x00007fff673875a0
rip: 0x00007fff8c6e7ce2 rfl: 0x0000000000000246 cr2: 0x000000010883a000
Logical CPU: 0
Binary Images:
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0x7fff917d9fff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
0x7fff917da000 -
0x7fff92177c9f com.apple.CoreGraphics (1.600.0 - ???) <1DB9C92C-DFA8-36ED-B513-998134462148> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff921ed000 -
0x7fff921edfff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff921ee000 -
0x7fff922d2e5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff922d3000 -
0x7fff92346fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff92347000 -
0x7fff92349ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff9234b000 -
0x7fff9234eff7 com.apple.securityhi (4.0 - 1) <37DF1BF8-ACE0-3C4A-81AA-BBA9744EB0A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff92418000 -
0x7fff9241dfff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff9241e000 -
0x7fff92487fff com.apple.coreui (1.2.2 - 165.10) <F427BF39-3E01-3DC6-A63D-BFC50FE6C72E> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff927dc000 -
0x7fff927f2fff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff92852000 -
0x7fff928bdff7 com.apple.framework.IOKit (2.0 - ???) <6C604894-7F61-3130-8499-20791D14577F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff928be000 -
0x7fff92900fff com.apple.corelocation (330.12 - 330.12) <CFDF7694-382A-30A8-8347-505BA0CAF312> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff92901000 -
0x7fff92902fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff92903000 -
0x7fff92a10fff libJP2.dylib (??? - ???) <5BE8CFA7-00C2-3BDE-BC20-5FF6DC18B415> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff92a33000 -
0x7fff92a75ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff92a76000 -
0x7fff92ac8ff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff92ac9000 -
0x7fff92ad6fff com.apple.CrashReporterSupport (10.7.4 - 352) <9C16B49C-CF02-38F9-A7CD-969C140D3961> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 118403
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.5M resident=117.3M(63%) swapped_out_or_unallocated=68.1M(37%)
Writable regions: Total=1.1G written=4044K(0%) resident=6612K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1440K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
43.1M
MALLOC guard page
48K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
16.0M
__IMAGE
528K
__LINKEDIT
59.8M
__RC_CAMERAS
248K
__TEXT
125.7M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
339.1M
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3but I am not sure what I am running now after the restore, it looks like from the crash report that it has gone back to version 5 and maybe thats the issue, but software update reports there is no updates available.
The report indicates 5.1.6 is currently installed.
Version:
5.1.6 (7534.56.5)
Click here > Safari Quits Every Time Opened: Apple Support Communities
Then click the link posted by: gregoryfromcork
That will automatically download this file > Safari6Lion.pkg.download
Now quit Safari.
Go to your Downloads folder and double click that file and follow the instructions for installing.
Then restart your Mac, try Safari.
Same issue helped this user > safari crashes when opening - brand new...: Apple Support Communities -
Where do I find iLife suite to reinstall? After Genius Bar reformatted/imaged HD, it did not reinstall
Install from the original source. The restore disks that came with your system or the purchased iLife DVD or the App store
LN -
I just installed latest updates and now itunes becomes unresponsive after 10-15 minutes
The latest OSX update (Security Update 2013-003) perhaps is breaking itunes. It becomes unresponsive after 10-15 minutes and I have to force quit it each time.
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time? -
Firefox tabs close when I simply click on a tab and windows become unresponsive after I launch a site. I am using the latest version for MacOSX but this happened a couple days ago with an older version of Firefox as well. Is this some kind of bug? How do I fix this bug? Have already tried a bunch of things like clearing/reinstalling etc. This does not help.
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7You can middle click a link to open that link in a new tab.
*Open Link in New Tab: https://addons.mozilla.org/firefox/addon/open-link-in-new-tab/
*Tab Utilities Lite: https://addons.mozilla.org/firefox/addon/tab-utilities-lite/ -
Missing Applications After Genius Bar Visit
I got my MacBook Pro in August 2011. I've only had it for a year, yet for some reason my hard drive crashed. I took it to the Genius Bar and they gave me a new hard drive, which was covered by my Apple Care. I didn't back anything up, so any pictures, documents, music, etc. is gone. That was my fault, I know. However, I just noticed that my iPhoto application as well as my iCloud application, both of which came with my Pro, are now gone completely as well. I'm not sure what else is, but I know for sure that those two are. Is this because I didn't back up my Mac? Or should I go back to the Genius Bar and find out if they can be put back on since those are two things that definitely came with my Pro. Any help please! I'd really rather not have to buy them both (and whatever else is missing) again.
A August 2011 new machine is a Late 2011 model and it came with 10.7 Lion preinstalled, which Apple reinstalled 10.7 on the new drive, however to download your free included iLife you need to follow the directions here as it requires your Apple ID and password, which the Apple Store can't do for you usually (well they can but don't for your security most likely)
Restoring iLife applications after Internet Restore of OS X Lion or OS X Mountain Lion
If you erase install OS X Lion or OS X Mountain Lion on a new Mac that shipped with OS X Lion or OS X Mountain Lion installed, you can download iPhoto, iMovie, and GarageBand from the Mac App Store.
After installation, start (up) from OS X.
Double-click the App Store icon in the dock.
Enter your Apple ID and password.
Click Purchases.
If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to complete installation of your applications.
https://support.apple.com/kb/HT4718
thanks for the greenie in advance. -
Superdrive noise after Genius Bar replacement
Hello,
after a superdrive replacement at Genius Bar, this one is doing noise at start and when Macbook Pro 5,1 exits from sleep.
I check the firmware version and it's KA19.
I try to applicate the Superdrive Firmware Update 3.0 that i had from an old time machine bakcup (because i can't install it from this link : http://support.apple.com/kb/DL975 ) but it's annoucing that the Firmware is already applied (i did it 2 years ago with the old superdrive).
My system version is 10.7.3
What can i do and how i can apply this update to suppress this noise ?
Thank you for your requests and sorry for the english i'm french !"It always came on whether from a Cold boot or from waking from sleep. It is the system checking the drive. You may of not heard it before but it was happening. Just changing the drive would not change the normal function of the computer."
Sorry to say that but it's not true.
I have a mi-2012 MacBook Pro and during 4 months, it never did the noise when waking from sleep.
Now it does this check when it's waking from a long sleep and i hate this mecanic noise from my silent MacBook
I would love to disable Superdrive completely because i don't use it at all but nobody has helped me doing this ..
If somebody knows how to prevent this behaviour and go back like before, or to completely stop SuperDrive, i would be happy .. -
Sudden macbook pro screen problem after genius bar "repair"
I took my 15" early 2011 MBP (still under 3 year applecare) to the genius bar after I discovered the battery had swollen up and was pushing the trackpad up. They replaced this and I also asked them to reapply the thermal paste as I felt like it was running hot causing the fans to increase with relatively little load (apparently there was a problem with the early 2001 MBPs and thermal paste which is well documented elsewhere). Machine worked great when they handed it back to me in the store.
But when I turned it on a couple of days later, serious problems! First there was a messed up blue / grey / purple / green screen with lines all over it & it didn't boot. I felt like the DVD-drive noise it usually gives sounded lower pitched than usual too but I could be imagining that.. I turned it on & off several times and each time a similar (but slightly different) screen. I tried various different "startup key" combinations eg safe boot, hardware test without success.
However after I reset the NVRAM I got just a grey screen which then booted into snow leopard. It could've been a coincidence that this happened after the NVRAM reset, I don't know. Anyway, the mac is sort of working - great!
BUT the screen colours are still messed up. Looks like what I'd imagine you'd get if you tried to run in 16 colours. There's also some flickering near the bottom of the screen. Weirdly though, when I click and hold on some items, eg in the dock, the colours seem more normal again on parts of the screen.
Examples below:
1. colours look terrible here!
2. the blue triangle isn't right at all. (note the curvy lines are just an artifact from the camera)
3. however when I click there is is some improvement to some of the colours on bits of the screen eg the dock items (except the logic icon which still looks wrong) - I don't think the big circle in the middle is right (that's not a flash, it's on the screen).
I've tried to run the hardware test by holding down D on start up and aside from taking longer to boot, I don't get any options to run tests.
Anyone have any idea what could be causing this?? As the colours are correct sometimes, I'm inclined to think it's a video card problem rather than a screen problem. System profiler says I have and AMD Radeon HD 6490M & Intel HD 3000. I'm just wondering if they could've somehow damaged the video card when reapplying the thermal paste. But I really don't know.
I will book another genius bar appointment but there's a 1 week wait and it's kind of annoying!
Thanks.bastienvans
There's no recall for early 2011 machines - only for mid-2010 models.
But you're right - there's a growing thread here of hose having problems with the early 2011 GPU. Odd that it doesn't seem to affect those with late 2011 models.
Clinton -
GR Stress - software on my desktop after Genius Bar visit
Anyone have an idea what GR Stress does or is?
It seems like the Genius Bar guys left it on my machine after a recent check up visit ...This application was left on my MacBook Pro after a recent visit to the Apple Store. I thought my hard drive was bad so one of the geniuses must have run this GR Stress application. I haven't dug into it very far, but it seems like it opens several instances of Chess and Grapher and monitors the performance of the machine.
-
Safari becomes unresponsive after zooming on a rMBP
On my 2.3GHz MacBook Pro w/ Retina, 16gb memory and a clean install of Mountain Lion, Safari becomes unusably unresponsive after smart-zooming on some pages.
Here is an example:
http://www.forbes.com/sites/nathanvardi/2012/07/27/mark-zuckerbergs-big-facebook -mistake/
After smart-zooming on the article body, Safari stops responding for a significant amount of time.
I have tried on 1440, 1680, 1920, and 2880 width resolutions. Also, I do not have any extensions installed, not even Flash.
Is anyone else seeing the same issue?Unfortunately, I have not found any solutions to this issue.
My guess is that zooming in Safari uses a strategy similar to pixel-doubling on the rMBP. So when you try to zoom to 200%, it actually creates a web page double in size, then limits the viewport to the size of your Safari window. When you couple that with the retina's pixel-doubling, a 960px width webpage might actually require 3840px of processing behind the scenes.
I might be way off in that explanation, but that's how sluggish it feels on certain web pages.
Additionally, the web page itself can contribute to the problem, depending on how optimized the code is. For example, smart-zooming on the Facebook feed seems ok, while any article on Forbes.com will stutter horribly. -
Safari becomes unresponsive after approx. 24 hours uptime on machines
I have two macs (MacBook 2.4 Core2 Duo and Mac Mini 2.0 Core2 Duo both running Snow Leopard 10.6.4 and Safari 5) that are experiencing the same problem with Safari. Namely, after around 24 hours up bootup, Safari becomes unresponsive. That is to say, to attempt to open other webpages or scroll through open webpages results in almost perpetual "beach balls". Force quitting and restarting Safari doesn't help the problem.
The only thing that DOES work is to completely reboot the computer. This has been going on for quite some time now and I'm totally flummoxed. I'd offer up more information to help troubleshoot it, but I don't know what else to try.
Any suggestions?
Much thanks.Hey HEY I THINK I may have figured it out. I opened console to watch what was happening when Safari would open. I noticed that right after the evernote plugin would appear in console, safari would being the beach ball bit. I had attempted uninstalling Evernote in the past without any change in safari behaviour. But right BEFORE on console it showed that an app called TastyApps AV was loaded.
I did a google search on TastyApps AV and found this thread:
http://discussions.apple.com/thread.jspa?messageID=9492075
THAT AV plugin is for a program called VideoBox, which I actually use now and again. BUT on that thread people had stated to uninstall the Safari AV plugin for wonky issues under Leopard. So I opened VideoBox, and under the dropdown menu there was an option to uninstall that safari plugin. Once I did that, Safari IMMEDIATELY began running faster even before closing out / opening it again.
Once closed / reopened, it still takes a moment to get going (at the time evernote is appearing to start up in console) but after that it seems to be working pretty much ok.
Fingers crossed, I think this may have corrected the problem. -
Screen issues after Genius Bar repair
I had to have the ODD replaced in my 2010 27" iMac. The Genius Bar experience was, erm, an experience.
I got my iMac back today and, after turning it on, discovered what appear to be dead pixels on my screen. They definitely weren't there before I left the machine with them. From briefly looking around the web, it appears it may be (i.e. I hope it is) dust that's trapped behind the screen. Surely Apple have the equipment to allow them to prevent such occurances?
Should I demand they do the job properly, or am I expecting too much?
Had I ben told about this before hand, I might not have opted to have the ODD replaced (as I only did it because it's still under warranty).It's just very frustrating as the Apple Store is not local, and the 27" iMac isn't the easiest thing to carry around.
The pixel anomalies weren't there before I took it in to have the ODD replaced. I expected that Apple, of all companies, would have done the best job possible. I hope it is just dust, and not newly dead pixels.
I'm sure Apple will do the right thing, but it's just such a pain to have to take it back to them again (it will be my third journey there in a week).
Thanks for the responses. -
Missing hard drive space and files after Genius Bar installed new Hardware
I took my computer to genius bar. They installed a new CD/DVD drive. My computer wouldn't load when I got it home, so I reinstalled OSX and now I am missing tons of hard drive space and all my old files (which have been backed up). How do I fix this?
"DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE APPLE
PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN
SUCH AN EVENT APPLE AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS
OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE
STORAGE MEDIA OR ANY OTHER PART OF THE APPLE PRODUCT SERVICED.
Following warranty service your Apple Product or a replacement product will be returned to you
as your Apple Product was configured when originally purchased, subject to applicable updates.
You will be responsible for reinstalling all other software programs, data and information.
Recovery and reinstallation of other software programs, data and information are not covered
under this warranty."
http://images.apple.com/legal/warranty/docs/cpuwarranty.pdf -
MacFUSE Appeared on My MBP after Genius Bar Visit. What is it?
I am not sure if I am posting this question in the correct forum. It deals with a plug-in program that was installed under my OS X.
I visited the Genius Bar recently due to a problem with burning DVDs on my MBP that I have. Other than them taking it at the back of the store for 10 minutes - under the pretext they were going to replace the Super Drive (which they did not, despite what the paperwork says, as I opened the machine and the optical drive has dust specks on it from the fans' action which clearly indicates it is not a new one) - and booting OS X from an external drive, they burned a number of DVDs, which all failed. Nothing else. (Their conclusion was to replace the logical board which is now on order.)
However, a new program is showing up under System Preferences -> Other, that is called MacFUSE. I did not have this program before the visit to the Genius Bar, I never installed such thing and they never mentioned to me about installing it. What does this program do and why is is there? Thank you.Michael9009 wrote:
MacFUSE. What does this program do
[MacFUSE|http://www.tuaw.com/2008/12/09/macfuse-updated-to-2-0-now-includes-64-bit-and-s now-leopard-supp> ... +is awesome. It allows you to mount a remote server's filesystem, view your iTunes library in Finder, read from and write to NTFS hard drives, and much more!+
and why is is there?
my guess is it was installed by the folks @ the genius bar.
keep it. it's not harmful and may prove useful.
JGG -
Will the Genius bar restore 2 MacBook pros for me?
Does anyone know if the Genius Bar helps with resetting of MacBook Pros?
I have 2 that need to be deleted and resold but I don't feel confident doing it myself.
I have no idea where the original start up disc are so I don't know any other way to remove my personal info before reselling.
Any suggestions?Selling old Mac
Selling old Mac (2)
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Brightness on new iMac 24" screen keeps reseting to full brightness
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