4s phone screen is black but phone is on

Any idea how to get the screen back on when it goes black...no luck with reset

FrustratedwApple we'll get you back up and running! Are there any changes when the device is connected to the charger? What type of reset did you try?
AshleyS_VZW
Follow us on Twitter @VZWSupport

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Help! Dropped phone, screen is black but phone still works...

I dropped my iPhone 4S today and the screen went black (thankfully it didn't shatter), but the phone still works perfectly fine. I can still touch it and everything; unfortunately I obviously can't see what I'm doing because it's black. Another problem is that my lock button has been broken/jammed for a while, so I can't try to reset it with holding the home button and lock button, which I've heard could work.
Is there something I can do myself? Or should I just bring it to an Apple store? Even then, can they fix it or is my phone done for good?

See your other post on this Topic
https://discussions.apple.com/message/24412803#24412803

I dropped Iphone 4s then suddenly screen went black but phone is on. I can hear sound.

My Iphone 4s was dropped and suddenly screen went black,but phone is on I can hear phone ring How can I get screen on,eventhough I tried to hold on power and home button at the same time upto 40secs.It couldn't turn on screen.Pls help me.

The device is broken, replace it.

Phone screen NOT working but phone IS working

Like the subject says, my screen is not working, but phone works fine.
I was able to guess the 'turn on USB storage' button and I got everything backed up.
I didn't drop or let my anger loose on the phone =P.
This is my 3rd replacement phone! I read another thread on the first page of someone complaining they are on their 4th phone. Prior to that reading, I was hoping I could upgrade or convince them to give me a NEW phone rather than a used. I guess that won't be happening.
I also tried all sorts of battery pulls including waiting 30min before I put it back in...none of this worked.
So I guess my best bet atm is to take it in to the store?
Thanks!

I am on my second Droid. The first one was damaged due to me dropping it. I have insurance and had a replacement sent to me. A month later I get the BSOD Black or Blank Screen of Death. I did the battery thing as well as a hard rest and nothing.
I am three months away from an upgrade and I am starting to think of downgrading to just an ordinary phone.
It seems that smartphones are too problematic and require dealing with multiple parties i.e Verizon, Motorola, and the Insurance company for the phone.

Phone screen is back but phone is ringing

My screen is black and the phone is ringing. Not sure how to fix.

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

HT1414 Screen is black, but phone is on. Restore did not work.

Help! After downloading io7 the screen on my phone goes black even though it is still on and I can hear messages coming in. I did a system restore on it, but that has not resolved the problem.

FrustratedwApple we'll get you back up and running! Are there any changes when the device is connected to the charger? What type of reset did you try?
AshleyS_VZW
Follow us on Twitter @VZWSupport

Screen is black but phone still working

my iphone 4s has a black screen but is still working

Can the problem be fixed? Yeah. Put phone in trash, purchase replacement.
Can the phone be fixed? Only until it has been opened and components checked for water damage so the extent of the same is ascertained. However, since such damage is not covered by warranty, Apple will probably offer a replacement since they do not repair them. At cost.
Good luck at the Store.
When the problem gets fixed, you may consider that a waterproof case is cheaper than what this incident cost you.

Screen is black, but phone still works

I was opening up an app and then the screen of my phone went dark. I let it be for about 30 minutes then went to go plug it into the charger to see if that would help. I then found out that Siri was still working and it would vibrate as soon as I put it in the charger. Someone please help me because I do not know what to do to fix this problem!!

Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

My iphone 4s' screen is black, but it's still on and charging. I broke my lock screen button so I am unable to turn it off using the home button and lock button. Is there any other way my phone can restart or turn off ? Is my phone broken for sure?

My iphone 4s' screen is black, but it's still on and charging. I broke my lock screen button so I am unable to turn it off using the home button and lock button. Is there any other way my phone can restart or turn off ? Is my phone broken for sure?

Kbkohn wrote:
I am in tears right now because I entered all my 11month old sons milestones into my phone and now I have nothing I'm so upset and am hoping there is a way to get this information back.
Most intelligent people would not store such sensitive data on a device that could so easily be lost, stolen, or damaged. Even if they chose to do so, they would use the device as designed and regularly sync and backup that device as described in the User's Guide.
Have you done so? If you have, all of the data is either in iCloud or iTunes on your computer. Replace the device and restore the new iDevice with the backup of the old one.

HT1222 my iphone 4s screen black but phone is working what should i do now

i have problem with my iphone 4s it's screen black but phone still working as usaual i try power butten and home butten but still have problem

Hi krishna706,
Thanks for visiting Apple Support Communities.
If your iPhone is working but the screen is dark, try these steps next:
While connected to the iPhone charger, try to reset the iPhone.
Try to restore your phone and set it up as new.
You can find the article with these steps here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Best,
Jeremy

I was in the middle of using my iPhone 4 running on the latest iOS before iOS 6 and the screen went black but you can see it is still on because the color of the screen is blueish blackish like when your phone is turning off. Any suggestions?

I was in the middle of using my iPhone 4 running on the latest iOS before iOS 6 and the screen went black but you can see it is still on because the color of the screen is blueish blackish like when your phone is turning off. Any suggestions?

Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.

I dropped my phone and the screen went black but I can still hear when I get a call or text.. How can I fix this?

Please help! I dropped my phone and the screen went black but I can still hear when I get a call or text.. How can I fix this?

See Here for > Frozen or unresponsive iPhone
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

Screen black but phone appears to work

screen black but phone appears to work

Is it always black, or only when you are on a call? If it is only on a call remove your case and screen protector (if any), as one of them is blocking the proximity sensor. If it is black all the time you probably have a hardware issue, but you can try rebooting - hold the HOME and SLEEP buttons at the same time until an Apple logo appears. If nothing at all happens after 30 seconds of holding your phone is broken.

My i phone screen is black and an apple on it. I'm trying to connect it to computer to i tunes and it's not registering under devices. Any ideas?

My i phone screen is black and has an apple on it. I tried connecting it to my computer but it is not recognizing it under devices. Any Ideas?

You may have done this, but I'd try the home button/power button shutdown first....it sounds like it is hung up in the "boot" process somehow...if that doesn't work as paulcb said, recovery mode may be the only option..I suppose you could also try and let the battery fully discharge...

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.

Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem!

4s phone screen is black but phone is on

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