4S ringer volume disappears with Bluetooth

My 4S volume intermittently turns itself down when I start up my car,  I have Bluetooth. I use 3G.  It doesn't do it any other time. I've checked Settings, the volume is on max but when I use the side buttons to see the ringer volume, it shows at zero.  I'm missing calls.  I've had my phone replaced with a new one but the problem still exists.  Any ideas on how to stop this? 

Try cleaning the charging dock with a cotton swab of rubbing alcohol--or you can use a blow dryer to blow into the charging dock as well.

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