4SNS/1/40000001: ID0R-0.003 error: macbook pro retina

4SNS/1/40000001: ID0R-0.003 my macbook is too hot!! the cool sistem is always at max of power.... can i solve this problem or assistance?

You have a faulty sensor. Bring it to an Apple store for servicing.
Ciao.

Similar Messages

Apple Hardware Test error MacBook pro Retina

Hi, could the Retina Owners please perform an Apple Hardware Test (Pressing D while booting)? WITHOUT the Power Adapter connected ist Shows an error? So you have this "error" too? Thanks Ben

I didn't read it on the Apple Hardware Test tips page, but I think I remember reading (somewhere) that the power adapter should be plugged in on notebooks when running AHT.
Maybe that's the case and, hence, your error?
Clinton

Hey! so i was do a AHT on my macbook pro retina and their was a error 4SNS/1/40000001:1DOR-0.000 need help thanks!

hey! so i was do a AHT on my macbook pro retina and their was a error 4SNS/1/40000001:1DOR-0.000 need help thanks!

Welcome to Apple Support Communities
It looks like you ran Apple Hardware Test without plugging the MacBook to the charger. It's normal to see an error if you run Apple Hardware Test without your Mac plugged.
Plug the MacBook Pro to its charger and run Apple Hardware Test again

4sns/1/4000000001:id0r-0.000 ERROR!!!

I have a Retina MacBook Pro, 2.3 GHz Intel Core i7, 16 GB Ram, is six months. Since I bought the machine travanho lives. Sometimes several times during the day. I took the Apple store in New York and did some tests, but nothing was detected. Now, doing the diagnostic test here at home, I found the error:
4SNS/1/40000001: ID0R-0000.
Anyone know what it is and how to solve?
thank you
André

You really need to CALL AppleCare & advise them of the error. Take full advantage of your warranty.
Also, Apple stores are not the only places that repair Macs. AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)

4SNS/1/40000001:IDOR-0.002 ERRORE

durante una verifica hardware sul mio macbook pro retina, mi da questo errore: 4SNS/1/40000001:IDOR-0.002
cos'è?
grazie in anticipo

It's a sensor error, but no idea what it means. A web search came up with the suggestion that it occurred because the test was run on battery instead of with the power adaptor connected.

New macbook pro retina ruined by kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x1f = Fifo: MMU Error

hi everyone, i've been owning a macbook pro retina for 3 months. it never gave me any problem till 3 days ago, when i noticed it began to stuck randomly when the system performed an animation action (for example: click on the minus button on whatever app sometimes blocks my computer when the animation starts; opening an app from the dock; clicking on the "expand window" button of an app; dragging a usb device to the trash to eject it and more) this leads my computer to complete block, without possibility of recovery: only the cursor moves around, the screen freezes and after a while becomes dark, the combination cmd+alt+esc doesn't work, if i close the screen nothing changes and the apple on the back stays lit, the only thing i can do is forcing the shutdown through power button. now, after 3 days of searching in my console reports i've found this error:
kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x1f = Fifo: MMU Error
which i really think is the cause of my problem. however, searching on the internet for this error, i've learnt that a lot of people has had this kind of problem when changing their graphics cards with others, but obviously i haven't touched anything in my macbook pro! plus, i've performed onyx scripts, and also apple hardware test which initially (mac without electricity plug) gave me this error 4SNS/1/40000001 : IDOR-0.002 but then, when i performed the complete test (after plugging the electricity) disappeared. today i tried again the fast hardware test with electricity too and it didn't give me anything, so the first error may have depended on the fact that i was using batteries?
is there a way to update graphics drivers on mac? can it be a solution?
please help me decide if it's the case to bring it to the genius bar or if a solution exists for my macbook!
thank you in advice,
a desperate mac addicted

NEVER EVER upgrade a version of OS X unless the computer is working perfectly to begin with, upgrading to attempt to solve a problem will only make your problem MUCH more difficult to troubleshoot.
Good luck.

I have Windows 8.1 installed on my Macbook Pro Retina (Late 2013) and it keeps on crashing with a WHEA_UNCORRECTABLE_ERROR BSOD error

I have Windows 8.1 installed on my Macbook Pro Retina (Late 2013) and it keeps on crashing with a WHEA_UNCORRECTABLE_ERROR BSOD error. Is this an issue with the bootcamp driver not compatible with Windows 8.1? or is there something I can do to fix this.
I also keep getting WHEA-Logger Event-ID 19 warning events in the Windows Event Logs with the following details.
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 3
The details view of this entry contains further information.

likely win8.1 dont have official bootcamp support yet
1/3 of my logins into win8.1 result in a fatal bluescreen
was the same deal when I installed win8 before official support
and when the drivers with official support was released the issue went away

Mavericks 10.9.1 error recovery HD (MacBook Pro Retina Late 2013)

I have a MacBook Pro Retina 15 (late 2013)
I want to reinstall mavericks on this computer but I cannot. Each time I log in recovery HD, a stop sign appear and then my computer shut down. Anybody can help how to get my recovery back? My computer is now 10.9.1 but I notice that my recovery HD is 10.9.0.
Please help me! Any suggestion is appreciated.

I've had the same issue. The solution given by Linc and many others don't work on MBP Retina models. Apparently, Apple did something so that these newer models would not proceed with bootdisks. The only way to reinstall Mavericks is to go through Internet Recovery. That's why Apply emphasizes it so much in their support page and the recovery screen.
That's my theory through my trials and errors. Don't take my word for it.

Macbook pro retina 13 late 2013 hdmi output error during wakeup

hi
i got a pretty annoying error while my macbook pro retina 13 late 2013 is connected to a 2nd screen (i set the 2nd screen as main screen).
it all seems fine when i put the mac into sleep mode.
when i wake it up, the mac screen shows the background picture and the 2nd screen (still main screen) which should show the login frame, just shows grey/black points.
solution so far when you want to wake your mac:
1.) wake it up
2.) immediately put it back to sleep
3.) then promptly wake it up again and get your login frame.
does anybody know how to fix that bug?
and btw, i got a second problem:
im running osx mavericks, and id like to turn off the 2nd desktop while the mac is connected to a 2nd screen.
unfortunately, this works only if you close your mac and it is connected to power supply.
my momentary solution is to turn down the brightness to zero: problem, the 2nd desktop is still there and my mouse keeps getting lost on it!
any solutions for that? like you can choose on windows "projector only"!

see picture:

Macbook Pro Retina & Mediasonic ProRAID USB 3 issue - Error Code -50

Hi everyone,
I have a Mediasonic ProRAID 4-bay container (model HFR2-SU3S2) connected to my new Macbook Pro Retina via USB 3.0 (using the replacement pc board supplied by Mediasonic that provides true USB 3 speeds for supported apple devices). It is currently connected through a USB 3 hub but the same issue occurred when I had it directly connected to the laptop.
I've noticed that when the laptop display goes to sleep (beyond the screen saver), when I return to do work and wake the display (a Dell 3011 30" connected using the apple dual link mini display adapter), the drive is mounted and I can browse the folder structure without a problem.
However, whenever I do anything to write to the volume, like to create a folder, I get 'Error Code -50', preventing me from writing. Similarly, if I try to work on an image stored on this volume from within Adobe Lightroom, for example, I get Write error messages as well.
I've found that the only short term fix is to unmount and powercycle the RAID box. Are there any other remedies that I can look into? I have my Macbook Pro configured to NOT spin down any hard drives nor does it go to sleep (other than the display) when connected to AC power.
Thanks in advance for any help!

Your still within your 14 day no question asked return period.
IMO, I'd return it for a refund and BTO the 15.4" MB Pro without retina.
1. High Resoulution Antiglare WS (1680X1050)
2. Upgraded 7200 RPM drive (upgrade to SSD later)
I've read lots of post (here) about issues with the 1st Gen rMBP.
I've also read lots of positive articles in favor of the rMBP.

Error and crash Macbook pro retina

I'm using Macbook Pro retina approximately twice
a day does not respond dramatically to manipulation of the mouse and then the screen goes white and then restored with a picture window and the power button is written in multiple languages has been a mistake, press any button I press Poppy climbs the window is restored and that the maximum error due to the restored and what needs to send report to Apple. Started this idiocy about two weeks after purchase poppy. What is it and how to fix it? Thanks in advance. I think this is either due to battery or because the system (I think Leo is installed after you upgrade to the mountain lion is gone) or because of installed updates before they install it worked fine. I have moved the resolution to 1680x1050 on the Retina and everything works fine until I feel bad that the lion adapted to new hardware.

I would return the unit to your local Apple Store or AASP. What you describe is not normal, no matter which version of OS X you are running. You're having crashes, kernel panics, screen problems, etc. It needs to be returned to be fixed or replaced.
Clinton

How to use my time capsule on my new macbook pro retina (time machine error)

Hello all,
I've been using my old mac for a while with my time capsule, but recently I bought the new macbook pro retina and I wanted to use the time capsule as the backup disk on the new one. However, whenever I try to run the backup, a message appears "The backup disk image “/Volumes/Data/XXX’s MacBook.sparsebundle” is already in use."
I wanted to override the settings so that the new macbook will use the time capsule for its backup disk instead of the old one, as I will no longer be using it.
I was wondering if anyone had this problem before and if anyone know how I can solve it?
Thank you

You could delete the old backup from your old laptop? If you need to keep it then you need to rename that folder so that your new macbook can creatie its own file in the same name.
Regards,
Ryan

Error while trying to install safari extensions on Macbook Pro Retina

Dear All,
Yesterday I had to re-install Mountain Lion OS on MacBook Pro Retina. Everything went smoothly however after the installation process and updating sytem to the newest possible version, I am not able to install any Safari extensions. I was trying to find any information in the internet about this but so far I am unsuccessful in solving this issue. I am currently running Mountain Lion 10.8.2 and Safari 6.0.1. I would be grateful for any help.
Best Regards,
Jan

Back up all data now.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. If none of this is meaningful to you, you don't need to worry about it.
Step 1
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Drag or copy — do not type — the following line into the Terminal window, then press return:
sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:20 ~ $_ ; chmod -R -N ~ $_ 2> /dev/null
Be sure to select the whole line by triple-clicking anywhere in it. You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. If you don’t have a login password, you’ll need to set one before you can run the command.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select Utilities ▹ Terminal from the menu bar. A text window opens.
In the Terminal window, type this:
resetpassword
That's one word with no spaces. Then press return. A Reset Password window opens. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select  ▹ Restart from the menu bar.

I'm receiving SBBOD randomly on my Macbook Pro Retina running Yosemite

For the last several weeks I've occasionally received a SBBBOD when performing various tasks on my system. Not sure what in particular might be causing it but I feel like more often than not it is when I'm using Safari. It always results in a spinning ball and the only thing I can do is move windows around but can not click anything. It requires me to force power off the system.
Most importantly, sometimes when rebooting I'll experience a flashing folder icon as if the system can not find the bootable drive. If I power off the system again, it will usually load the OS. This pointed to potential HDD corruption and so I ran the necessary checks there and never got any HDD error reported. Also have run memtests and overall Apple Hardware Tests...all with no errors reported.
I recently updated Java Plugin and also ran an EtreCheck as recommended in other similarly reported problems. Here is the results of that report...
EtreCheck version: 2.1.8 (121)
Report generated March 30, 2015 at 9:40:54 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro10,1
    1 2.3 GHz Intel Core i7 CPU: 4-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 237
Video Information: ℹ️
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M - VRAM: 1024 MB
        Color LCD spdisplays_2880x1800Retina
        SMS23A550H spdisplays_1080p
        SMS23A550H spdisplays_1080p
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 12:12:5
Disk Information: ℹ️
    OWC Aura rMBP disk0 : (480.1 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 478.75 GB (101.83 GB free)
            Core Storage: disk0s2 479.11 GB Online
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Configuration files: ℹ️
    /etc/hosts - Count: 42
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]
    [loaded]    com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]
    [not loaded]    com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]
    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]
    [loaded]    xxx.qnation.PeerGuardian (1.1.10) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.Logitech.Control Center.HID Driver (3.5.0 - SDK 10.0) [Click for support]
    [not loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
    [not loaded]    com.antecea.driver.AnteceaAudioDrv (1.0.0) [Click for support]
    [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
Startup Items: ℹ️
    DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
    Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
    [loaded]    com.paragon.NTFS.trial.plist [Click for support]
    [loaded]    com.paragon.NTFS.upd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [running]    com.amazon.sendtokindle.launcher.plist [Click for support]
    [not loaded]    com.displaylink.useragent-prelogin.plist [Click for support]
    [running]    com.displaylink.useragent.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.lexmark.bmspecificlaunchd.plist [Click for support]
    [loaded]    com.lexmark.lxknetlaunchd.plist [Click for support]
    [running]    com.Logitech.Control Center.Daemon.plist [Click for support]
    [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [running]    com.logmein.logmeingui.plist [Click for support]
    [running]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.bombich.ccc.plist [Click for support]
    [running]    com.displaylink.displaylinkmanager.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [running]    com.jungledisk.service.plist [Click for support]
    [running]    com.jungledisk.workgroupservice.plist [Click for support]
    [running]    com.logmein.logmeinserver.plist [Click for support]
    [loaded]    com.logmein.raupdate.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [failed]    com.vmware.launchd.vmware.plist [Click for support]
    [loaded]    xxx.qnation.PeerGuardian.kextload.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
    [failed]    com.google.GoogleContactSyncAgent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    Bartender    UNKNOWN (missing value)
    Google Notifier    Application Hidden (/Applications/Google Notifier.app)
    GrowlHelperApp    Application (/Users/[redacted]1/Library/PreferencePanes/Growl.prefPane/Contents/Resources/G rowlHelperApp.app)
    Skype    Application (/Applications/Skype.app)
    AirDisplayStatusItem    UNKNOWN (missing value)
    ScreenCapture    UNKNOWN (missing value)
    Cloud    UNKNOWN (missing value)
    AppTrap    Application (/Users/[redacted]1/Library/PreferencePanes/AppTrap 2.prefPane/Contents/Resources/AppTrap.app)
    Caffeine    Application (/Applications/Caffeine.app)
    MacLWSLauncher    Application (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
    ScanSnap Manager    Application (/Applications/ScanSnap/ScanSnap Manager.app)
    BetterTouchTool    Application (/Applications/BetterTouchTool.app)
    Isolator    Application (/Applications/Isolator.app)
    Pomodoro    Application (/Applications/Pomodoro.app)
    Alfred    UNKNOWN (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    Knock    Application (/Applications/Knock.app)
    Air Display Host    Application (/Applications/Air Display Host.app)
    Cinch    Application (/Applications/Cinch.app)
    Google Drive    Application (/Applications/Google Drive.app)
    Spotify    Application Hidden (/Applications/Spotify.app)
    EvernoteHelper    Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
    AdobeResourceSynchronizer    Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
    CNQL1212_ButtonManager    Application Hidden (/Library/CFMSupport/CNQL1212_ButtonManager.app)
Internet Plug-ins: ℹ️
    nplastpass: Version: 2.5.5 [Click for support]
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 1.4 [Click for support]
    LogMeIn: Version: 1.0.970 - SDK 10.7 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.970 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    AdobePDFViewer: Version: 9.5.5 [Click for support]
    PepperFlashPlayer: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    Picasa: Version: 1.0 [Click for support]
    WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
    Google Analytics Opt-out Browser Add-on
    mailto:
    Save to Pocket
    LastPass
    Evernote Web Clipper
3rd Party Preference Panes: ℹ️
    AppTrap [Click for support]
    BTTPrefs [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
    Java [Click for support]
    Logitech Control Center [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 478.75 GB Disk used: 376.92 GB
    Destinations:
        WD 2TB TimeMachine [Local]
        Total size: 2.00 TB
        Total number of backups: 129
        Oldest backup: 2011-09-14 04:46:20 +0000
        Last backup: 2015-03-27 22:53:14 +0000
        Size of backup disk: Excellent
            Backup size 2.00 TB > (Disk size 478.75 GB X 3)
Top Processes by CPU: ℹ️
         7%    WindowServer
         1%    loginwindow
         0%    Cubby
         0%    fontd
         0%    blued
Top Processes by Memory: ℹ️
    524 MB    AppTrap
    455 MB    softwareupdated
    429 MB    mds_stores
    215 MB    QuickLookSatellite
    206 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
    115 MB    Free RAM
    3.19 GB    Active RAM
    3.10 GB    Inactive RAM
    1.48 GB    Wired RAM
    8.72 GB    Page-ins
    10 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 29, 2015, 09:28:33 PM    Self test - passed
    Mar 27, 2015, 07:47:02 PM    /Library/Logs/DiagnosticReports/blued_2015-03-27-194702_[redacted].crash
    Mar 27, 2015, 05:39:56 PM    /Users/[redacted]1/Library/Logs/DiagnosticReports/garcon_2015-03-27-173956_[red acted].crash
Thank you in advance for any support you can offer here.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n    ...and %d more line(s)\n' '\nContents of %s\n    '"${k[22]}"'mod date: %s\n    '"${k[22]}"'size (B): %d\n    '"${k[22]}"'checksum: %d\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt|xpc)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt|xpc))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) o["CPU"]="CPU: user "$2"%, system "$4"%";next;} $2~/^disk/&&$4>M2 { o[$2]=$2": "$3" ops/s, "$4" blocks/s";next;} $2~/^(en[0-9]|bridg)/ { if(o[$2]) { e=$3+$4+$5+$6;if(e) o[$2]=o[$2]"; errors "e"/s";next;};if($4>M3||$6>M4) o[$2]=$2": in "int($4/1024)", out "int($6/1024)" (KiB/s)";} END { for(i in o) print o[i];} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' BEGIN{FS=": "} /^ {10}O/ {exit} /^ {0,12}[^ ]/ {next} $1~"Ne"&&$2!~/^In/{print} $1~"Si" { if(a[2]) next;split($2,a," ");if(a[1]-a[4]<'${p[5]}') print;};$1~"T"&&$2<'${p[20]}'{print};$1~"Se"&&$2!~"2"{print};' ' BEGIN { FS="\f";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1;} ' ' BEGIN { split("'"${p[1]}"'",m);FS="\f";} $2<=m[$1]{next} $1==9||$1==10 { "ps -c -ouid -p"$4"|sed 1d"|getline $4;} $1<11 { o[$1]=o[$1]"\n    "$3" (UID "int($4)"): "$2;} $1==11&&$5!~"^/dev" { o[$1]=o[$1]"\n    "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n    "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n    "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n    "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n    [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n    "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n    '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/ .+:/||!b) b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */    /;p;' ' s/^.+ |\(.+$$//g;p;' '1;END{if(NR<'${p[15]}')printf("^/(S|usr/(X|li))")}' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END{ if(i>1)print n} ' s/{'\.|jnl: ','P.+:'}'//;s/ +([0-9]+)(.+)/\2'$'\t\t''\1/p' ' /es: ./{ /iOS/d;s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/://;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(B2|[my]): /H;d;:0'$'\n'' x;/[my]: [AM]|m: I.+p$|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/'$'\f''(0|-(4[34])?)$/p' '|sort'{'|uniq'{,\ -c},\ -nr} ' s/^/'{5,6,7,8,9,10}$'\f''/;s/ *'$'\f'' */'$'\f''/g;p;' 's/:.+$//p' '|wc -l' /{\\.{kext,xpc,'(appex|pluginkit)'}'\/(Contents\/)?'Info,'Launch[AD].+'}'\.plist$/p' 's/([-+.?])/\\\1/g;p' 's/, /\'$'\n/g;p' ' BEGIN{FS="\f"} { printf("'"${f[6]}"'",$1/2^30,$2);} ' ' /= D/&&$1!~/'{${k[24]},${k[29]}}'/ { getline d;if(d~"t") print $1;} ' ' BEGIN{FS="\t"} NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag $ -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Macbook Pro Retina keeps restarting "due to a problem" as well as imovie and Skype

My new Macbook Pro Retina keeps restarting "due to a problem", when I open my skype it crashes and my imovie crashes all the time as well. I just got this computer last week. If someone could please help me out.
These are the few of the errors on the console utility
8/25/12 12:19:38.092 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.092 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223954432) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223962624) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223974912) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=979181568) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.094 PM iMovie: *** Canceling drag because exception 'NSMallocException' (reason '*** -[NSConcreteMutableData appendBytes:length:]: unable to allocate memory for length (979177572)') was raised during a dragging session
8/25/12 12:22:06.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:22:07.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:33.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:37.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:37.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:39.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x22e20e0, fPowerNotifyPort= 0x229f7d0
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x263d630, fPowerNotifyPort= 0x26221e0
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x263d840, fPowerNotifyPort= 0x2607c90
8/25/12 12:25:18.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:27:27.481 PM com.apple.WindowServer: WindowServer(87,0x7fff74852960) malloc: *** error for object 0x7ff851ba0050: incorrect checksum for freed object - object was probably modified after being freed.
8/25/12 12:27:27.481 PM com.apple.WindowServer: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:27:27.798 PM ReportCrash: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
8/25/12 12:27:28.745 PM SystemUIServer: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.745 PM SystemUIServer: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[673:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[673:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[757:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[761:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[757:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM Finder: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[761:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM iTunes: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Finder: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM iTunes: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM Google Chrome: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Google Chrome Helper EH: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM rcd: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Image Capture Extension: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper EH[615:b03] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM Google Chrome: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM Google Chrome Helper EH: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM rcd: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM Dock: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM Image Capture Extension: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.746 Google Chrome Helper EH[615:b03] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.748 PM Dock: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.750 PM com.apple.dock.extra: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.751 PM com.apple.dock.extra: 2012-08-25 12:27:28.746 com.apple.dock.extra[143:1707] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.751 PM com.apple.dock.extra: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.752 PM com.apple.dock.extra: 2012-08-25 12:27:28.750 com.apple.dock.extra[143:1707] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.752 PM talagent: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.753 PM talagent: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.775 PM UserEventAgent: CaptiveNetworkSupport:UserAgentDied:139 User Agent @port=26115 Died
8/25/12 12:27:28.782 PM com.apple.launchd.peruser.501: (com.apple.Dock.agent[114]) Exited with code: 1
8/25/12 12:27:28.856 PM Google Chrome: MIG: server died: CGSReenableUpdateForConnections: Failed
8/25/12 12:27:28.856 PM Google Chrome: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
8/25/12 12:27:28.857 PM Google Chrome: (ipc/send) invalid destination port: CGSSetEventMask: error setting window event mask
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSDisableUpdateForConnections: Failed
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSReenableUpdateForConnections: Failed
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetOnScreenWindowCount
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetOnScreenWindowCount
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetWindowPresenter
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSOrderWindowList
8/25/12 12:27:28.859 PM Google Chrome: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store
8/25/12 12:27:28.859 PM Google Chrome: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store

melirodriguez13 wrote:
My new Macbook Pro Retina keeps restarting "due to a problem", when I open my skype it crashes and my imovie crashes all the time as well. I just got this computer last week. If someone could please help me out.
Call Apple Care.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

4SNS/1/40000001: ID0R-0.003 error: macbook pro retina

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