4th gen 40Gb major problems

Hi
About a year ago now I bought a 4th Gen 40Gb iPod. It's been absolutely fine until this last week when it decided to freeze in the middle of the odd album, and then skip onto the next track whenever it felt like it. Now that I have just had broadband connected in my house, I downloaded the updates and the new version of iTunes.
The problem is this: my PC sees the iPod, but will not open it as a drive under My Computer, and it makes the system freeze while thinking about it. It also will not see it in iTunes. Occasionally, I get the folder with the exclamation mark on the iPod itself. I have reset it and reformatted it, but I'm still having the same problems.
What do you suggest? Please help me!!!!

I daren't upgrade to iTunes 6, and I don't see why I need to!
I explained that I'd tried everything, including setting it into disk mode to restore it to every version of iTunes etc available, and that the hard drive seemed faulty. As it was under warranty (just!) the Genius Bar tech let me have a new one. He said they should last years, but their are naturally delicate by nature. I explained that I use a LiliPod case so there's no way it could have damaged the iPod, and he said it must just be a faulty drive. Although i do have to buy Apple care for £39 this time (around $70?) as my warranty on the replacement is only 3 months, so if I want 12 months, I have to pay, which could be worthwhile considering the last one died after 11 months!!

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4th gen 40Gb major problems

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