4th gen ipod dropped and will only freeze on restore

My 4th gen ipod droped about 6ft or higher and won't do anything but freeze on the restore screen
Details= the apple logo with a black bar with white outlining (oviosly a loading screen). It was connected to my computer for about 4h and no progress was maid. Itunes keeps saying "waiting for ipod".
Its not much to wwork off of but i don't have much to tell.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

I have a 4th gen ipod nano which will not sync after restore. i have run itunes diagnostics and attached thMicrosoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)e results. can you help please?

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Sony Corporation VGN-NS20E_P
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012ACE4032C3EC8
Current user is not an administrator.
The current local date and time is 2012-05-26 22:17:26.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {78DA402D-66EE-4084-9D5E-8A010E0B8437}
Description: Atheros AR928x Wireless Network Adapter
IP Address: 192.168.2.8
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sat May 26 19:10:42 2012
Lease Expires: Sat May 26 19:10:41 2012
DNS Servers: 192.168.2.1
Adapter Name: {C1458549-CA0B-4A3B-8F8E-9259653AA0DD}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-26 20:57:29.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
JULES'S IPO, iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: YM839W553QU
Bus Speed: 61440
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 5.0.1
Serial Number: DNWH3R84DTD2
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H.

I recently dropped my 4th gen ipod touch and i want to know how much it will cost to get it replaced by apple. PS i did not buy it from apple i bought it on ebay so it doesnt have a warrenty

I recently dropped my 4th gen ipod touch and i want to know how much it will cost to get it replaced by apple. PS i did not buy it from apple i bought it on ebay so it doesnt have a warrenty

You can find the replacement costs by Apple here: http://www.apple.com/support/ipod/service/prices/

Whats the difference between the 4th gen iPod touch and the new one ?

whats the difference between the 4th gen iPod touch and the new one apart from it being white?

Yeah it sadly appears to be only color, I guess Apple and thier infinate wisdom decided iPod touches dont need to be as fast as the new iPhone. If it had a5 it could do Siri:(

Hi , i have a 4th gen ipod touch and it runs on 4.3.5 but it wont let me update it to 5.1.1! everytime i try to install it..it says "sorry your network timed out" and wont let me! i tried so many times and it still wont work.. what to do?

hi , i have a 4th gen ipod touch and it runs on 4.3.5 but it wont let me update it to 5.1.1! everytime i try to install it..it says "sorry your network timed out" and wont let me! i tried so many times and it still wont work.. what to do?

Disabling the computer's security software (firewall and antivirus) usually resolves that error.

I subscibed to ITunes Match and all my music has disappeared from my Ipod touch and will only play through WiFi so I cannot play music in my car. How do I get it back please

I subscibed to ITunes Match and all my music has disappeared from my Ipod touch and will only play through WiFi so I cannot play music in my car. How do I get it back please

You'll need to switch off iTunes Match on the device & sync the iPod with iTunes as hopefully you've kept all your music on your PC.

Since updating to iOS 6, my 4th gen iPod touch, and my 3rd gen iPad has sound in and out. Sometimes it's on, and then all of a sudden, no sound. I've tried everything from restarting to fully resetting each one starting fresh, but nothing. Please help.

Since updating to iOS 6, my 4th gen iPod touch, and my 3rd gen iPad has sound in and out. Sometimes it's on, and then all of a sudden, no sound. I've tried everything from restarting to fully resetting each one starting fresh, but nothing. Please help.

I have exactly the same problem. I have tried almost everything and I am nowhere near an Apple shop as I am working in Africa.
Did you manage to find a solution? Help please if possible. Regards Az

I'm using 4th gen IPOD touch and the wifi can't connect to my home NTWK, it sends me to a far distant IP ADDRESS and can't connect. a building public NTWK is wifi connectable

http:/I'm using 4th gen IPOD touch and the wifi can't connect to my home NTWK, it sends me to a far distant IP ADDRESS and can't connect. a building public NTWK is wifi connectable, any ideas how I can resolve this WIFI issue??? TY
[email protected]

Do other devices connect to your router?
What do you mean by distant IP address?
- Reset the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
-power off and then back on yur router
- Reset Network settings: Settings>General>Reset Reset Network Settings
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

I am upgrading from a 2nd gen ipod touch to a 4th gen ipod touch. Will I have problems syncing my new ipod to my existing itunes library/account?

I am upgrading from a 2nd gen ipod touch to a 4th gen ipod touch. Will I have problems syncing my new ipod to my existing itunes library/account?

Don't know why you would.
You can sync as many ipods/iphones/ipads as you like.

I tried to delete a calendar event on my 4th gen ipod touch, and now I can't get the calendar back.

I tried to delete a calendar event on my 4th gen ipod touch, and now I can't get the calendar back.

What do you mean? You can't delete the Calendar app.
Just how did you delete the event?

I replaced my 4th gen ipod screen and digitizer and my screen wont turn on? what can I do?

I replaced my 4th gen ipod screen and digitizer and now my ipod wont turn on. what can i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful that usually indicates a hardware problem. Likely your did something wrong or have a loose connect or broken cable

Help needed with 4th gen. iPod shuffle and "reshuffling" music

I have a silver 4th gen. iPod shuffle that works well for me. I had 196 songs on it and in the last couple of days, I added 14 more. Now, I have 210 songs on it. Cool. The issue I have is NONE of the new songs play. I do get a good mixture of music and it's pretty random but in the 7 or so hours I listened to my iPod today at work, NONE of the new songs I added played at all. I would guess at least one of the new songs would have played but none did.
I found the iPod manual online in PDF format and read the instructions for "reshuffling" the iPod, but I'm not sure that worked. So, here are my questions:
When I add new music, must I manually "reshuffle" the songs manually or should that happen automatically?
When I "reshuffle" the songs, I follow these steps: "To reshuffle songs, slide the three-way switch from shuffle (icon) to play in order (icon) and back to
shuffle again. Must the iPod be playing music when I do this or does that matter?
I manually add the music to the iPod and don't automatically sync anything, nor do I have any playlists.
Thanks in advance!
Peace...

You may want to play the shuffle with the switch in the middle play-in-order position. Then, when you play songs from the All Songs list, they play in alphabetical order. That should make it easier to confirm that songs on the new batch does actually play (because the order is not random).
Also, there are only about 200 songs on there, so keep hitting Next until hear one of the new songs. If you get back to the first song without hearing one of the new songs, something is wrong.
It should not matter when you do the reshuffle step, whether the iPod is playing or not.
Have you checked using iTunes, to confirm the new batch of songs is on the shuffle? If the iTunes sidebar is hidden, from the menu bar, under View, select Show Sidebar. The shuffle appears in the sidebar, under DEVICES. Click the small triangle to the left of the shuffle's name, to drop down its content list (indented below the shuffle) Click on Music there. The list of songs on the shuffle is shown to the right. Are those 14 new songs on the list?

My 4th gen ipod touch wont sync only check marked songs, how do i fix that?

I just got a 4th gen. ipod touch. it works fine everything is great on it but when i try to sync only check marked songs onto it from itunes it wont sync any songs at all. I thought i solved the problem when i clicked "autofill" in the music tab under "my devices" but all that did was randomly put songs on my ipod. i went to the settings and unchecked "choose items randomly" and tried again but it did the same thing. i know its not my computer cuz the same thing was happening with my old ipod. i have "sync only checked songs" marked but it just wont work. PLEASE HELP ME!!

http://support.apple.com/kb/ts1567
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

My 4th gen ipod touch imessage will no longer work

Hello, My 4th generation ipod touch imessage last month has stopped working. I have tried every trick in the book from signing in and out of imessage, facetime, my apple account. Resetting settings, and i even backed up my data to my pc and factory reset my itouch. And now my itouch wont even show my previous message history i've had saved. When i attempt to message someone it shows a red exclamation mark and says my message can't be sent. And i've had a friend sit next to me and send me a imessage, it'll register it's sent from them but i will never receive it.
How can i get my imessage to work again, theirs some important people who are deployed who i am only able to communicate via imessage with.
And also how can i get my previous messages and saved history to show up, i know i backed them up but i have no idea how to access them anymore.
Thank you- Marco

Not knowing what your tried:
iOS: Troubleshooting Messages
Try when connected to another network
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I have a 4th gen iPod touch and I can not connect to the Internet even though my iPad works and my computer let's me get into the Internet. It gives me a message cannot to server. Please help I have tried to reset it but that does not work

I have a iPod touch 4th gen. And I cannot get into the Internet I get a message that say cannot connect to server. The other computer and my iPad still work with the Internet . I have reeked to reset it but that does not work. Please help me.

I do not know wat "reeked to reset" means.
Try the following:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Power off and then on your router.
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

4th gen ipod dropped and will only freeze on restore

Similar Messages

Maybe you are looking for