4th Gen iPod, folder error, wont show up in itunes but says do not disconne

Ok so here's the deal: when I turn on my iPod I get the folder with the exclamation point. Sometimes it does come up. So i then try to update m iPod by connecting it to my computer, with no such luck it freezes iTunes up until i disconnect it. It sits in the do not disconnect state until it is disconnected. I can't even get it to show up on the computer so I am not sure as to how I would restore to factory settings. Please help!
R.I.P Zachary's iPod 2004-2008

I found a thread that referred me to this support page:
http://docs.info.apple.com/article.html?artnum=61003
I haven't tried Apple's suggestions yet, but this is definitely a step in the right direction.
Good luck.

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I have the same problem with my 2nd gen itouch.
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If you connect it to the Mac with iTunes NOT running, and run Disk Utility, does it appear in the sidebar as a "disk"? Also, you can run System Profiler or System Information (depending Mac OS X version). It is in Applications/Utilities/, but you can also run it from the About This Mac window. Does the shuffle appear as a device under USB?
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It's not designed to work like this. When you sync, the iPod stores some information that basically says 'this iPod belongs to computer xyz'. Apple did this to prevent copyright issues (syncing someone else's music).
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If a restore to factory settings did not resolve the issue, it's a likely indicator of a hardware fault, meaning you'll need to or want to set up an appointment at your local Apple Store/Genius Bar.
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Hi BCarolinaCopper,
This sounds like you need to have a battery replacment this can be done if you have AppleCare or you will have to pay if unable to if the fault continues please
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Message was edited by: a Mac user

4th Gen iPod, folder error, wont show up in itunes but says do not disconne

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