4th Gen Itouch IOS 4.3.1 Video app problems

I just recently updated my 4th gen Itouch to IOS 4.3.1, and was very happy with the additions and improvements until I tried to watch a movie through the videos app. Starting a movie at the beginning, it plays fine except no sound. When I scrub forward to see if this is just some strangeness in the film, it freezes. The play button will flash to pause, but will not play my movie from that point. The movie is in MP4 format and plays fine in Quicktime on my computer through Itunes.
I love my Itouch and I use it for everything. I have really enjoyed having my movies available on long trips or standing in non-moving lines. Is there a solution for this?

This is me replying to myself! I can't believe a million others aren't joining in by now! OK. I had Apple call me again this morning and I told them my daughter's iPod touch is having the same issue with MP4 videos. They still wanted me to wipe my device. So tonight I did just that. Wiped it out and then set it up as a new iPod, then put a new MP4 video on it and it still did the same thing! Please anybody at Apple, test this out! It will fail!
Anyway, just a few minutes ago I tried to setup another "Call me back" with Apple support and their dumb system wouldn't let me pick any days in April! It skipped to May 1st! Geez, what's going on with this company?

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