5/4/14-5/10/14 Movie/Video Promotion Question

In this week's ad, there was a promotion for a $5 coupon on your next TV or movie purchase $9.99 and up when you buy any TV title $9.99 and up.  Today, I purchased the Simpsons Season 16 on BluRay for $19.99 and I just noticed that I didn't get the promo code printed on the receipt as stated in the ad for $5 off a future movie purchase.  I wasn't asked for my e-mail address ad it states in the ad either.  Can I get this promo code emailed to me?  Thanks for your assistance! 
Solved!
Go to Solution.

Hello gilmar,
Let me start by saying: “D’oh!”
When you purchased a qualifying movie or TV show, we should have asked for your e-mail address at the register so that we could send you the $5.00 coupon to be used on your next movie or TV show purchase.  Once processed, your receipt should have reminded you about the code with its 6/21/14 expiration date as it would’ve needed to be printed off to use in-store.
Using your e-mail address on the forum, I pulled up your receipt and noticed the reminder wasn’t on it. It appears we failed to include you in the promotion you qualified for and I’m sorry for that oversight. It makes things a little complicated though since the promotion has concluded, but I appreciate you providing us the opportunity to correct this and have sent you a private message that we may discuss this further. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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