500 dispatching error?

Hello. I just bought the plan for photographers and received the confirmation email by adobe saying that the payment has been processed. However, when I open creative cloud, photoshop and lightroom don't have the option "install" but only "try" as if I didn't make any payment.  When I look at "my orders" into my adobe account, the invoice says "500 dispatching error". What is going on? I don't even know if the payment has been done for real or not since I used a credit card and it usually takes some time to report money transfers.

Moving this discussion to the Adobe Creative Cloud forum.
Lucanicolini if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.

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  • I get a "500 Dispatching Error" on my adobe account orders page

    When i try to download my Adobe Creative Cloud invoices from my account, i get an 500 Dispatching Error and i can't download my invoices:
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    Error:    -26
    Version:    7001
    Component:    HTTP_ROUTE
    Date/Time:    Sat Jan 17 09:57:41 2015
    Module:    http_route_mt.c
    Line:    3139
    Server:    du1pam003_WEB_21
    Error Tag:    {001c5525}
    Detail: no valid destination server available for '!ALL' rc=4
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    I have one link about invoices Print a payment receipt or invoice | Creative Cloud
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  • XSengine 500 dispatch error

    SPS 80
    suse linux enterprise server 11 sp 2
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  • How to solve issue Dispatching Error in sap webdispatcher ?

    Dear Sir,
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    Date/Time: Tue Jan 23 14:07:17 2007 
    Module: http_route_mt.c
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    © 2001-2005, SAP AG
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  • Modidy the Web Dispatcher Error message

    Hi,
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    note says:
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      <location>/customerrors/ParentException.jsp</location>
    </error-page>
    so you need to switch the declarations in the web.xml (effective on next start of the application).
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  • 500 internal error in managhe substitution rule in UWL

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  • OBIEE 11G - BI Publisher returning 500 internal error

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  • Unable to access OWA or ECP. - "Something went wrong" or "500 unexpected error"

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    Source:        ASP.NET 4.0.30319.0
    Date:          8/30/2013 11:02:13 AM
    Event ID:      1309
    Task Category: Web Event
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      FacultyEmail01.corjesu.org
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    Event message: An unhandled exception has occurred. 
    Event time: 8/30/2013 11:02:13 AM 
    Event time (UTC): 8/30/2013 4:02:13 PM 
    Event ID: 1088bfe111264e01b536f66f2591c15a 
    Event sequence: 48245 
    Event occurrence: 1597 
    Event detail code: 0 
    Application information: 
        Application domain: /LM/W3SVC/2/ROOT/owa-1-130223042171473642 
        Trust level: Full 
        Application Virtual Path: /owa 
        Application Path: C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\owa\ 
        Machine name: FACULTYEMAIL01 
    Process information: 
        Process ID: 13764 
        Process name: w3wp.exe 
        Account name: NT AUTHORITY\SYSTEM 
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       at Microsoft.Exchange.Clients.Common.Canary15.Init(Byte[] userContextIdBinary, Byte[] timeStampBinary, String logonUniqueKey, Byte[] hashBinary, String logData)
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       at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpCookie(HttpCookie cookie, String logonUniqueKey, Canary15Profile profile)
       at Microsoft.Exchange.Clients.Common.Canary15Cookie.TryCreateFromHttpContext(HttpContext httpContext, String logOnUniqueKey, Canary15Profile profile)
       at Microsoft.Exchange.Clients.Owa2.Server.Core.OwaRequestHandler.InternalOnPostAuthorizeRequest(Object sender)
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        <EventID Qualifiers="32768">1309</EventID>
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        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-08-30T16:02:13.000000000Z" />
        <EventRecordID>721791</EventRecordID>
        <Channel>Application</Channel>
        <Computer>FacultyEmail01.corjesu.org</Computer>
        <Security />
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      <EventData>
        <Data>3005</Data>
        <Data>An unhandled exception has occurred.</Data>
        <Data>8/30/2013 11:02:13 AM</Data>
        <Data>8/30/2013 4:02:13 PM</Data>
        <Data>1088bfe111264e01b536f66f2591c15a</Data>
        <Data>48245</Data>
        <Data>1597</Data>
        <Data>0</Data>
        <Data>/LM/W3SVC/2/ROOT/owa-1-130223042171473642</Data>
        <Data>Full</Data>
        <Data>/owa</Data>
        <Data>C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\owa\</Data>
        <Data>FACULTYEMAIL01</Data>
        <Data>
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        <Data>13764</Data>
        <Data>w3wp.exe</Data>
        <Data>NT AUTHORITY\SYSTEM</Data>
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        <Data>https://localhost:444/owa/logoff.owa</Data>
        <Data>/owa/logoff.owa</Data>
        <Data>127.0.0.1</Data>
        <Data>CORJESU\SM_cab26786a5604c759</Data>
        <Data>True</Data>
        <Data>Kerberos</Data>
        <Data>NT AUTHORITY\SYSTEM</Data>
        <Data>12</Data>
        <Data>NT AUTHORITY\SYSTEM</Data>
        <Data>False</Data>
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    </Data>
      </EventData>
    </Event>

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    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Jim Xu
    TechNet Community Support

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