500 internal server erro while opening the work item

Hi
In my report manager 's UWL to approve the expense of his employee while clicking on the workitem he is facing the error
5oo internal server error .Failed to process request .Please contact your system administrator.
Root cause :
The initial exception that caused the request to fail, was:
   com.sap.tc.webdynpro.services.exceptions.WDRuntimeException: pdfSource of InteractiveForm UI element should be populated with pdf binary content in USE_PDF mode
Could any one help me out to solve this issue.
Note: This is not the first time the report manager approving earlier whenever he clicked on  the work item he is able to find the dispaly of the form .But for the last two days this is not displaying any form instead it is showing the error. This is happening to every user.
When i tested in development server it is working fine now.
When i asked the basis gusy if they made any modifications according to them they have not done nay modificaions.
Thanks in advance.

Hi
where do we chek whether ADS is configured proeprly or not .If it is visual admin can u please let us know what to check because when i asked our basis team they said it is working fine .
I woul like to cross verify it . Can u please let me know the path .
Thank you very  much

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    Messages
    ABEND: Program GP3P3UYUGAR4W4ELP7JYBUFWK4G does not exist
    ABEND: An exception with the type CX_SY_PROGRAM_NOT_FOUND occurred, but was neither handled locally, nor declared in a RAISING clause
    ABEND: Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
    Server
    BI Java Release: 7 - Patch level: 0000000108 - Description: BI Web Applications Java - Additional info:  - Production mode: true
    BI JAVA SPS : 8, Patch : 20
    BI ABAP Release: 701 - Patch level: 0008 - Description: SAP Business Warehouse (SAP_BW) - Additional info:  - Production mode: true
    Java Virtual Machine Java HotSpot(TM) 64-Bit Server VM - Sun Microsystems Inc. - 1.4.2_26-b03
    Operating System SunOS - sparcv9 - 5.10

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