500 Pre-order bonus points for Far Cry 4 not listed or pending

Hello,
I'm a Best Buy Elite and GCU member. I pre-ordered Far Cry 4 on November 11th and picked up the game in store on November 18th but the 500 points that im supposed to receive for pre-ordering the game isn't listed on the transaction and there's no points pending.
I would like to know if anyone can help me solve this issue and if so, it would be greatly appreciated. Thanks.
Solved!
Go to Solution.

It can take 15-20 days for the $10 cert to post and it may or may not so as pending. Based off your Nov 18th time line if your points are there by Dec 8-9 then bump this thread for assistance.

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