5002 Error When Purchasing Song/Album

Everytime I attempt to purchase the album Find Me - Christina Grimmie, I receive this error:
Item is Temporarily Unavaliable
Try Again Later
And when I try to purchase an individual song, it gives me this error:
Unknown Error 5002 has occured.
Those errors may not be word for word, but they are very similar to what I stated above. I just purchased All Things Bright and Beautiful - Owl City two minutes prior to attempting to purchase Find Me - Christina Grimmie so there is nothing wrong with my account. I have plenty of money to purchase the album so that's not a factor either. I've bought two songs off Find Me - Christina Grimmie a few days ago and it worked then, so I don't know why it's not working now.
I appreciate if anyone knows how to get around this problem or if Apple will have this fixed shortly. I was planning on purchasing it and it ticks me off a tad.
By the way, this is not the Apple ID I use to purchase my songs. I don't want to use that Apple ID on the forums since it's a family account so it's not really "mine".
Thanks!

I'm having the same issue too. (On OS X 10.5.8 w/ iTunes 10.2.2 & iPod Touch 4g w/ 4.3.3)
I was able to download a Coldplay song, but nothing by Lauren Fairweather, The Whomping Willows, Justin Finch-Fletchley and Sugar Quills, The Butterbeer Experience.... it seems like I can only buy popular songs/artists... but that might be coming to the wrong conclusion.

Similar Messages

5002 error when purchasing

I am trying to purchase Wishlist I get 5002 error I have deleted and reentered crdit card nfo - used two different credit cards - still same error message

I'm having the same issue too. (On OS X 10.5.8 w/ iTunes 10.2.2 & iPod Touch 4g w/ 4.3.3)
I was able to download a Coldplay song, but nothing by Lauren Fairweather, The Whomping Willows, Justin Finch-Fletchley and Sugar Quills, The Butterbeer Experience.... it seems like I can only buy popular songs/artists... but that might be coming to the wrong conclusion.

Error when purchasing an album: "Network connection reset"

Every time I try to purchase a specific album (Pokémon HeartGold & Pokémon SoulSilver Super Music Collection, to be precise), I get an error claiming "The network connection was reset." Every time this happens, I check my network connection, and it is working perfectly fine. I am able to purchase any other album besides this one. What's going on?

Hello there, aquabat.
The following Knowledge Base article offers up some great information for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Error when purchasing song

Everytime I go to buy a song I get this error message
"the itunes music store is unable to process purchases at this time. Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
I did not change any of my settings and they are all correct. I had just recently made a purchase yesterday and it worked fine.

I'm having the same issue too. (On OS X 10.5.8 w/ iTunes 10.2.2 & iPod Touch 4g w/ 4.3.3)
I was able to download a Coldplay song, but nothing by Lauren Fairweather, The Whomping Willows, Justin Finch-Fletchley and Sugar Quills, The Butterbeer Experience.... it seems like I can only buy popular songs/artists... but that might be coming to the wrong conclusion.

! Error when copying song from Purchased to IPod play list. How to fix?

! Error when copying song from Purchased to IPod play list. How to fix?

Hi
Try the iPod for windows forum http://discussions.apple.com/forum.jspa?forumID=826
Tony

-50 error when downloading songs

I've been searching for an answer. I get the message"-50 unexpected error" when my songs that I recently bought attempt to download to my library. This happens once in awhile but has been rather frequent recently. How do you fix this problem

I too had this -50 error message last evening when trying to purchase/download a set of 7 tunes that had been sitting in my Shopping Cart for quite a few days. The Shopping Cart was emptied and a greyed-out listing of the seven items showed up in my "Purchased" list (along with previously purchased items) as well as in a new list labeled "Downloading."
Tried several times to re-download, but kept getting the same error messages. Along the way, I also saw a message pop up telling me that my computer WAS properly authorized.
I gave up and went to bed frustrated. When I started up iTunes this morning, there was no record of any (attempted) download items anywhere and the Shopping cart was still empty. The tunes are not in my library. Everything has gone away.
As I am typing this, I've just received an e-mail "Receipt" from the iTunes music store for the 7 items and an indication that the cost has been billed to my Visa account!
It seems I'm being billed for music I don't have. How do I resolve this?

Anyone know how to fix the 5002 error (cannot purchase music from i Tunes)?

Anyone know how to fix the 5002 error (cannot purchase music from i Tunes)? What's this error about? I searched and couldn't find it on the support page. This is extremely annoying.

Hello, I just solved my "Error 5200" problem by following these instructions to repair the permissions of the iTunes Music Folder:
http://docs.info.apple.com/article.html?artnum=93069
I hope this helps other people!

TS1470 I get an error when purchasing a TV Show. "Could not purchase... The network connection was lost. There was an error in the Itunes Store.

I get an error when purchasing a TV Show. "Could not purchase... The network connection was lost. There was an error in the Itunes Store." I have not been able to purchase anything for over a week. I'm wondering what I have to do to get this resolved?

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

Apple selling DRM audio songs when purchasing some albums

Hi...I am at a loss as to why this is happening too. I have raised the case with iTunes support as I have only noticed it over the last few days. (I am running iTunes 11 and iOS 6.02 on my iPhones/iPads.
I have tested it on different Apple ID'S. Any album that I buy from the iTunes store that has some tracks listed as album only do play in iTunes. However those particular tracks that were shown as "album only" and can only be purchased when you buy the whole album which I did and these particular ones are MP4 OR MPEG protected.
Here are the 3 albums I tested -
Rod Stewart Merry Xmas Baby (Delux)
Track that is album only and DRM is Have yourself a very merry Christmas.
The very best of Neil Diamond - several tracks including I am I said which is DRM
A Symphony of British Music (Olympic Ceremony)
Track - The Spice Girls Wannabe and several others too that show as album only are also DRM.
Not sure if many other people are having this issue but wish it would get sorted as while it doesn't affect playing them in iTunes it does affect my Sonos system as you can't listen to DRM tracks on Sonos.
Anyone else having these problems are have an answer?
If you google this there are other people experiencing this problem when purchasing albums that have tracks listed as album only in it.
Many Thanks Rob
Here is a screenshot of one album only tracks from the Rod Stewart Album...

You need to have subscribed to iTunes Match to do that. Click here and see the third answer for more information.
(121655)

Anyone getting a 5002 Error when trying to Download a Tv show or Movie?

I am getting a 5002 error any time I attempt to download a movie or tv show right now, at 11:50pm Pacific Standard time on December 15th.....anyone else gettting this......I can download music but not tv/movie...????

Found this post (still seems weird we are all having this error at the same time):
“We could not complete your Music Store request. An unknown error ocurred (5002). There was an error in the Music Store. Please try again later.”
I emailed iTMS support about it and received the following reply:
Dear Richard,
Thank you for contacting the iTunes Music Store.
I sincerely apologize for any inconvenience this Error 5002 issue may have caused. Please note that it was necessary to clear the contents of your shopping cart to resolve the issue you have been experiencing.
It seems like one of the songs you are trying to purchase is in the middle of being modified and is unable to be purchased at this time. So this is preventing you from checking out and giving you this error code. What we recommend you doing on this particular order would be to add one
or two items time, checking the cart after each item. When the cart shows that error “5002” we have found our song that is being modified. When you find this song we would appreciate it if you would report back to us which song is giving you this error. From there we can take appropriate actions to getting this fixed.
Thank you for being an iTunes Music Store customer. We appreciate your business.
I don’t recall what was in my shopping cart, so I won’t be much help to iTMS. But maybe it’ll be help to you.

I get an Unable to Download error after purchasing songs and audioboooks on itunes. My account has already been charged but it won't download to my phone

I keep getting an "unable to download song" error when I purchase a new song from itunes. The same thing happens when I purchase audiobooks as well, can anyone help? I am connected to wifi all day and they still dont' download.

It seems to me that the battery is dead or y have a hardware problem
Place the iPod in recovery mode using one of these programs and thenretore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Errors when downloading U2 Album

Get the following errors?
Does anyone get the same and how did you solve it?
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “California (There Is No End to Love) / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Cedarwood Road / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Every Breaking Wave / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Iris (Hold Me Close) / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “The Miracle (Of Joey Ramone) / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Raised By Wolves / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Sleep Like a Baby Tonight / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Song for Someone / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “This Is Where You Can Reach Me Now / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “The Troubles / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Volcano / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Digital Booklet - Songs of Innocence / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Digital Booklet - Songs of Innocence / Songs of Innocence / U2”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.

Hey richpickford,
Thanks for the question. In researching the error message that you described, the following resource came up:
Trouble adding music to iTunes library or importing audio CD
http://support.apple.com/kb/TS1387
Resolution
These messages occur if permissions are incorrect on your designated music folder or on a folder inside your designated music folder. Permissions are settings that determine who can read, write to, or execute a file or folder on your computer. Every file and folder on your hard disk has an associated set of permissions.
Example: If permissions are correct on your Music folder, but incorrect on the U2 folder inside your Music folder, you would be able to add other music to your iTunes library, but not that new U2 album.
Look here for help in correcting the permissions on folders:
OS X:
Troubleshooting permissions issues in OS X
Windows XP:
How to set, view, change, or remove file and folder permissions in Windows XP
Note: Permissions and privileges for files are different from authorization to play a song purchased from the iTunes Store. Click here for information on authorizing a purchased song to play.
Thanks,
Matt M.

HT201272 Downloading already purchased songs/albums... PLEASE HELP!

Okay.... I need help pleeeeaaase! I've exhausted all efforts
I have purchased and downloaded songs/albums... overall experience is great, however, every now and then after the download has completed I only got part of the song (like min 40 seconds or a minute)! I have tried everything I can think of. What's irritating is that it doesn't happen all the time, so I don't think it's a conection or firewall issue. I just want to listen to my songs/slbums in it's entirty... bah, especially because it's paid for. Never had this issue when I was buying CD's LOL
So... How do I download already purchased items without paying for it again? I've tried to do it through iTunes but it says it's already downloaded. Now what?
Any help is appreciated. Many thanks in advance!
Sincerely,
Frusterated Avid iTunes User

kennedylivin24 wrote:
it still won't let me re-download...
Do you live in a Region that allows re-downloading of Music...
See your Country Here...
http://support.apple.com/kb/HT5085
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT1491 Unable to purchase songs album through I tunes, kindly help.

During purchase the song album in iTunes, error message is keep coming after selecting purchase as your purchase in not complete contact suport.

Huh?
You contacted them?
How?
What did they tell you?
They are the ones who can solve the issue.

Keep getting 5002 Error when trying to Sign In

Hello,
I created a new @me.com address today for a seperate Apple ID account. I am needing to sign into the iTunes Store, but I keep getting a response that says:
"We could not complete your iTunes Store request. An unknown error occurred (5002)."
Any ideas as to what's going on here?
I also took a screen cap of the issue:
Thank you for the help!
Marcus

Thank you for your response Carolyn; however, that article does not fix my problem. I am getting this error when trying to sign into the iTunes Store on my Mac.
I get the same problem when signing into the Store on the iPad or iPhone. I simply can't log in, but when I go to iCloud.com or the Apple ID login on Apple.com, it works.
Marcus

5002 Error When Purchasing Song/Album

Similar Messages

Maybe you are looking for