500GB DVR wouldn't stop resetting, now all recordings and scheduled series gone
I saw similar threads on this topic, but not sure its the same or not. On 1/11, we were watching a recorded show and it started blinking out a few times, then reset itself. It came back on and then did it again a bit later. We rebooted by unplugging it for a few seconds and it came back.
Then last night (1/12), we were watching a different recording, and the DVR reset itself. When it finished, it reset again. It continually did this around 5 times and then we unplugged it and plugged it back in. It still would just reset and reset. Unplugged again for longer. Repeat. Finally got it to stop resetting by leaving it unplugged while I ate dinner. Got it back to the place in the show we were watching, but the family had dispersed, so I turned it off. Later that night, I was watching from another STB (we have Home Media set up), and I saw the DVR said No recordings. Uh oh. I went to the DVR and turned it on and it showed No recordings and no series scheduled. I tried rebooting again a couple times and no luck. (It wasn't resetting anymore though!)
So I called customer support. I had to get to Tier III before they would agree to send me a new box. Neither knows what happened. They tried resetting remotely and re-initializing and still No recordings. They say they are sending me out a new box.
I'm not sure if we got a guide update or not. I don't remember seeing the "For HD press C", but I might have just missed it. Same with the captions options having all the options from the old system menu.
The tech guy said to call billing after we receive the new DVR to see about compensation. If it was an update that caused this and not just a hard drive issue, I am super-**bleep**. In any case, I'm also **bleep** that they don't try to physically get the recordings back. No one wants to get data off a hard drive... Fortunately I had already watched the latest Downton Abbey!
Though I don't know the size on my DVR, what you describe has been happening to me for three days now, too. Was annoying at first; now it's getting horrible, like every hour or two this happens.
A new box is coming in the mail, but still, this is looking like a more common issue than it ought to be. I'm still in my 30 day "cancel" window for FiOS TV, and I'm about ready to switch right back at this stage.
Similar Messages
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I wish to reset my ipad (as advised by the Apple Store) to attempt to resolve an issue with a non-responsive part of the screen.. However, when I select General>Reset>Erase all content and Settings, I am prompted for a a Restrictions Passcode (which I have never set). I have now entered random codes 11 times and the ipad has not reset. How do I get past this? I am now at the point where I have to wait 60 mins before I can enter another random passcode. I just want the ipad to clear down, erase everything so I can start again.
The other option is to force iPad into Recovery Mode.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad -
When I did the upgrade it resulted in me having to do a factory reset because it was pausing for long periods of time. It went through the backup and all other steps but now all of my ringtones are gone from iTunes, thus the phone. I tried to redownload one I had purchased and it made me purchase it again (I did this as a test), and it said I had purchased it before but still required me to purchase again.
Anyone have a solution/thoughts/help?Command + Z undoes the last action you did, did you just move those files into that folder?
Use Spotlight to search for the files, or look for them in their original location(s).
MtD -
I have reset my ipad using General > Reset > Erase All Content and Settings. And now it will not boot. All i see on screen is the Apple logo. What do i do?
When you restore, you can restore to factory settings or to a backup. Restoring to factory settings removes everything and takes you back to out of the box status and you start all over again. Restoring from your backup will replace all of your app data, bookmarks, email settings and things like that. You still may need to sync all of your purchased apps and music, photos and so on back to the iPad.
I assume you want to restore from your backup to put all of you data back on the device so connect the iPad to your computer, launch iTunes, right click on the device name on the left side under the devices heading and select restore from backup. After you restore from your backup, make sure that you sync all of your other content with iTunes. -
Hello,
I needed to do a hard reset on my iPhone 3GS and it's taking me too much time. It's taking almost 3 hours by now!!!!
I did it by going to "Settings, General, Reset, Erase All Content and Settings", confirm it and then the iPhone turns off, gets the screen black with only the animated circle going on. And it's been there since then.
Is this a symptom of something bad? Should I do the hard reset by another way?Hello Ali Syed,
It sounds like your phone is stuck at the spinning gear icon on the screen after Erasing all Content and Settings on your device. I would start by resetting the device with this process:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If the issue persists you may need to put the phone into recovery mode, and then restore it with iTunes as a new device:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Take care,
Sterling -
I was just having this problem until today. It is now all sorted and I can explain what to do very simply and easily.
I remembered the answers to my questions, I just forgot "EXACTLY" how I entered the text - so I had to have them reset. The easiest way is to sign in through www.appleid.com. Then on the right click the "Manage your Account" link and sign in. Easy so far right. Then, as others have said, look on the left of the screen you will see a link called "Password and Security" - click on this. Now this is where the confusion begins. Some people have a link located directly under the existing questions that looks like this "Forgot your answers? Send reset security info email to blah blah blah email . If you see this click it and it will send an email to the "Rescue Email" address that you entered when you originally entered your answers. Follow the instructions contained in this email and you are done. If you cannot remember this email address or you have since closed it, you will need to go to the Itunes Express lane and send an email to Apple requesting them to reset your answers.
HOWEVER IF YOU DO NOT SEE A THIS LINK UNDER THE QUESTIONS - this means that you DID NOT enter a Rescue email address when you originally set your questions. The only way you can now reset your Security Questions and Answers is to go to the Itunes Express lane and email Apple asking to have these reset. I have 2 apple accounts, one for myself and one for my daughter - as I did not include a rescue email I had to email apple. On both occasions, these questions were reset and an email sent to me exactly 24 hours after I sent them the request. I entered the new details, WROTE THEM DOWN EXACTLY AS I ENTERED THEM THIS TIME, entered a Rescue Email this time and I am good to go again. Simple. Now when I log in and click on "Password and Security" I do have the reset link visable. Apple support are good, they just take a bit of time to get things done, but they always seem to get there in the end. I just wish someone had taken the time to explain this somewhere else in the forum as it would have saved me much time and angst.
To get to the Itunes Express Lane go to this website www.appleid.com make sure the correct country is displayed top right, if not change it. Once this is saved go to the tabs at the top of the screen and click Support. Then halfway down the next page you will see a photo of two random people with a title of Contact Apple Support - Click this. Scroll down until you see the itunes logo, to the right of this you will see the link Express Lane for iTunes Player and iTunes Store - click on this. One the right hand side of the next page click on the link "itunes Store". On the next page click the link "Account Management" check the radio button beside "itunes store account security", select your country from the drop down box and click "Continue". Under the heading MORE OPTIONS, you will see a clickable link called email - click this. Fill in your name, Apple ID and country. Then in the text box, write "I have forgotten the answers to my Security questions, would you kindly please reset them. Thank-You". Then Click Continue, you will be given a reference number and an email is sent to your address advising that generally someone will attend to your request within 24 hours. Like I said previously, I had to do this twice and both times it was reset however it was done within about 5 minutes of the 24 hour cut off, so you will have to be patient. I know 100% that this works for Australia - I am guessing other countries should be similar. Hope this helps someone somewhere!Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider if it comes up. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card
- Press the home button when done.
4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
6. If still a problem, it's likely a hardware issue. -
Whn i synched ny iphone, my daughters infomation is now on it and mine is gone. is there anyway to get it back?
If you have a backup of your phone, then go to settings - general - reset - erase all contents and settings. This will wipe your phone clean and you'll be able to restore from your backup.
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Hi, i just want to know if theres any way to just stop the erase all data and settings for my iphone 3gs it has been 4 hours and it still havent finished yet, still showing the black screen with an apple icon. Im getting so frustrated, is there any way to just stop the process and roll back the changes made? Would it do any harm if i press on my home key and power button the same time? Thanks!
Something has gone wrong, on an iPhone 3Gs the erase all operation should be instantaneous. Disconnect your phone & force it into recovery mode:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select "new". -
I was unlocking my 3g iphone with at&t's approval, on the process I reset:erase all settings and content. now my iphone blocked out(not responding) with only the apple logo. I tried DFU mode several times but itunes still not recognizing the iphone. I previously backed up before. Help...what do I d now? thanks
Hi there tifachristie,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
My daugther' iphone apple id is under my wife's email and now all music and pictures are attached to that id. My wife now has an ipad and I am looking at using the existing id during set up? Thus, I would like to establish new apple id for daughter, associated to her email account, however I do not want to lose or share her music/photos, nor share with my wife's id. Is this possible, or is it best just to establish a new id for my wife, and then change the email address associated with the existing apple id?
well if you establish a new apple id for your wife that would be best unless you email all of the existing photos to your email and then when you have established a new id then you log into your email on the new id and save all of your pics onto it by pressing on tthe pic for about 5-8 seconds then options will come up and you press the save to my album ..as for the music if you can copy and paste, through computer, the songs then awesome!
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TS1474 i updated my ipod touch and now all of my songs are gone. How do i get them back?
i just updated my ipod and now all of my songs are gone. how do i get them back?
You can get iTunes purchases back by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
For other items you need to get them from whee yuo got them the first time.
The iPod backup that iTunes makes does not include synced mediai like apps and music. If those ore not in the iTunes library on the computer on which you performed the update they are lost. -
Help.I uninstalled ios8 using the directions on the web site and now all my apps,mail are gone.I backed up to iTunes first but when I try to sync to get everything back,it starts and then says it has failed.What do I do now.Thanks.Jane
The first time an iPhone is connected to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device or to set up the iPhone as a new iPhone.
The former does as provided - it transfers the backup for the other iPhone or iOS device to the iPhone replacing all data on the iPhone that is included with the backup being transferred. The latter does nothing allowing you to make your various selections for the iPhone sync preferences with iTunes.
This is designed to be done right away with a new iPhone.
If you don't have a backup for the iPhone with iTunes on your computer and don't have an iCloud backup that hasn't been updated since choosing to transfer the backup for your iPod Touch to the iPhone, the data that was on the iPhone is gone. -
I have just installed iPhoto 11 and all of photos on my iphone have now all disappeared and ended up in my photo stream and the library in iphoto does not display all my pictures?? Can anyone help?
And I cant work out why all of my pictures are not diplaying in iphoto?
Is this iPhoto on your Mac? Are you referring to the photos that were in your iPhoto LIbrary prior to the upgrade to iPhoto 11? If so then apply the two fixes below in order as needed:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
If that's not what you're referring to then you should describe what is happening in more detail. Remember we can't see your Mac or your iPhone so need detailed and accurate descriptions of what you're experiencing.
Also we need infomartion like do you have an iCloud account and are you logged into it on all of your devices, iPhoto and Mac? do you have Photo Stream enabled on both.
OT -
My phone died randomly and prompted me to plug it in and open itunes. When I did that it took me through the steps to restore my iphone. Now all of my contacts are gone as well as any text messages since May 19th (since my last sync), and most of my apps. How do I get it back to the way it was before?
Restore it from a back up. But I understand your last one is may 19 th...
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I Installed ios6 on my iPad and now all my calendar items are gone. I tried deleting my email account and adding it back in but still no calendar items
I had the same problem on my iphone 4s and before I had realized it my phone synced up with my computer and deleted all the appointments in my outlook calendar as well. I run microsoft exchange and unfortunately my ISP doesnt backup for me so I am left reconstructing my calendar from scratch. Apple support said they had no idea why this had happened and couldnt help me. Not very reassuring.
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