500px Awesome Adobe Photoshop Lightbox deal, redemption code is not working

500px have stopped returning my emails, the redemption sent me a code but it still doesn't work, when I enter it I get this message:
We're sorry. Something seems to be wrong on our end.
Please try again later. If this continues to fail, please contact Customer Support.
500px last said it was an issue with Adobe.

Contact support by web chat.
Mylenium

Similar Messages

  • Photoshop Elements 11; redemption code does not work

    I have PS Elements 11, which I purchased some time ago and am now trying to install. Let me recount the fun I've had:
    1. I came to the window requesting the serial number.
    2. I found the redemption code and logged onto your site to get the serial number.
    3. I found I needed to register in order to get to your activation page, so I registered.
    4. I entered the redemption code and got this message: The code you entered is invalid. Please try again.
    5. I triple checked every character and tried again; still no go.
    6. I re-entered but this time used lower case letters; still no go.
    7. Went back to your site for help; none of the remedies worked, unless you think going around in circles is helpful.
    8. Clicked on Contact Us.
    9. Was sent to this community, which I could not access until I registered.
    10. Found a thread that addressed this same problem, albeit it was PS Elements 12. The writer's experience mirrored mine exactly. The final message in the thread advised the writer to follow a link.
    11. I clicked on the link, hoping to find an e-mail address or active chat room, but instead I was rerouted to the community!
    I am at my wit's end trying to get help. Please help, but please, in the name of Zeus, do not give me a link that just takes me back to your community or your "trouble-shooting" pages. Been there, done that. I need real help here.
    Thanks,
    J. Nuttle

    After some serious hunting I finally found a link for live chat (that hunting also included switching to Internet Explorer where I had been using Chrome; I don't know if that's what made the difference). I gave the person at chat my redemption code; soon they came back and told me they had validated the code.
    I went to the code redemption page and put in the code, and AGAIN it came back invalid! A second visit to chat yielded a similar promise, but with instructions to go to my Adobe ID page and check for the serial number there, under Products and Plans. I went there, checked Products and Plans, and found no serial number.
    I was borderline homicidal at this point.
    Still on the ID page, out of desperation I clicked on the Other Products link, and there, FINALLY, I found the serial number. It worked when I ran the install program, and now PS 11 Elements is up and running on my computer.
    I would compare getting a serial number to PS 11 Elements to trying to find the Ark of the Covenant, except that finding the Ark is a cinch by comparison. I'm sure the difficulties I encountered were not of your making, but were the result of some horrible brain farts of those above you. Thanks for your help.
    John

  • My redemption code is not working. What seems to be the problem?

    I just purchased the Adobe Creative Cloud for ETLA (Multilanguage) and my redemption code is not working. What seems to be the problem?

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Mylenium

  • Redemption Code does not work

    I am trying to install CS6 from the email I was sent from Adobe. The redemption code does not work. Is there a phone number I could call for support. I bought my Adobe Creative Suite 6 from Ivy Tech Community College in Indianapolis, IN. I have recently moved to Bodfish California and need help to install this.
    Thank You
    Cathy Talbott

    Hi Sunshine2014,
    You can try the options in obtaining serial number from
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    You canalso contact Adobe regarding this, they can assist you better.
    Regards,
    Rajshree

  • MY REDEMPTION CODE IS NOT WORKING FOR MY PRODUCT WHAT SHOULD I DO?

    MY REDEMPTION CODE IS NOT WORKING FOR MY PRODUCT WHAT SHOULD I DO?

    It may be possible that the sale of the redemption by the third party seller has not yet been registered/recorded in Adobe's system. So as dj says you may need to check this out with the supplier.

  • My redemption cod is not working so I cannot obtain my serial number. What am I supposed to do now?

    My redemption code is not working so I cannot obtain my serial number. What am I supposed to do now?

    hello, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

  • I bought adobe photoshop and i dont know how to find the serial number because the redemption code does not work what do i do

    i cant install the photo shop softwear because the redemption code doesn't work what do i do

    Please follow http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Regards
    Rajshree

  • Lightroom 5 redemption code in not working.

    I purchased lightroom 5 from best buy. When I was installing it, it kept saying that my redemption code had not been activated. So I went back to best buy, they gave me a whole new lightroom and told me that it should work. It says the same exact thing. It's supposed to be activated once it is scanned at the store, but it failed to do so both times.

    Sorry it took so long to get back. I purchased the software at a store. I finally connected to the proper web address that allowed me to retreive the serial number. Earlier, for some odd reason, I was unable to locate the address needed. Jim, thanks for responding.

  • Adobe Photoshop Elements 11 redemption code trouble.

    Hi, I recently bought Adobe Photoshop Elements 11 and it gave me a redemption code and to go to https://redeem.licenses.adobe.com/getserial, but when I typed in my serial number it said "Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code." So what should I do!

    contact the retailer you purchased the card from

  • For adobe photoshop elements 13 the serial number and redemption code are not working.

    Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

    Thanks, I tried it, but that did not work.  Another Forum leader determined that I bought a WIN license and I have a MAC.  Not sure how that happened.  I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks.  If they don't reply, i will cancel the credit card charge.  That might get their attention.  What a terrible company.

  • THE REDEMPTION CODE IS NOT WORKING  ..... WHY  ?

    `why  wont the redemption code work ?  i put it in and than put in the code and it comes back the code is not good  ...

    LTS505 are you entering the redemption code at http://www.adobe.com/getserial/?  If so please review Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.  If the redemption code is still failing then please contact our support team.

  • Redemption code button not working

    can't get the remption button to work to retrieve serial number

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Redemption code will not work for serial number

    Put my code in and it says it's not been activated.

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Elements12 redemption code dose not work

    the redemption code that was in the elements 12 box dose not work

    Try the suggestions here:
    https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    and if they don't work, use the Contact Us link on that page to get help.

  • Redemption code is not working

    I am working with the student teacher edition CS6 design standard. After sumbitting the serial number off of the back of the card I bought at my University Computer store, I have received my redemption code through email from adobe. I went to go plug in the exact redemption code that they sent me at the link they provided, to get my serial number in exchange, and it says that the redemption code 'doesn't seem to be active'. I have tried to contact customer service but after spending about 6 hours on the phone yesterday no one was able to fix my problem.  Most everyone I talked to had no idea what a redepmtion code was.  Adobe has by far the worst customer service out of all the large companies that I have delt with.

    Jkaser it appears you are located in the United States.  I would recommend you contact Identi-e regarding the invalid redemption code.  You can contact Identit-e at https://www.identit-e.com/default/static/adobecontactus#contactForm. 
    If you continue to face difficulties with your redemption code then you may want to consider contacting the reseller for a refund and purchasing from Adobe directly.

Maybe you are looking for

  • One Drive for Business with Office 2010

    I have some users with Office Pro 2010 that need to sync SharePoint 2013 libraries. When clicking the Sync button, the SharePoint Workspace 2010 jumps. I tried installing the OneDrive for business and it receives that it's all set but nothing happpen

  • Excise Invoice Number in FBL5N

    Dear All, In FBL5N only Billing Document number will come. But there is no provision for Excise Invoice number. Same way at the time payment receipt from customer there is no provision for Excise Invoice number in the layout. But Customer will make t

  • Error while creating the backup directory

    I bought a Time Capsule yesterday. As with all of Apple's networking products, it set up like a breeze. Took about 10 minutes. I have two MacBooks running on the network now. I set Time Machine to start working on both of them (one of them has used T

  • IMac G5 2GHz Power PC OS 10.4.11 can't upgrade to 10.5... Why?

    This is similar to another current post only My disc drive is working (I pretty sure) and I do have external discs and other macs to set in target mode if need be... I can restart from the instal disc but soon after I select my language I get a messa

  • Problems importing.  error code 50 and 48

    I recently put all my music onto a 1TB LaCie hard drive connected to my network by ethernet. After being away for a few days there had been some sort of power outage and after a bit of trouble hooking up the hard drive again I found that a lot of the