50L3400U-N​o video, only audio after update

Last week, an update froze, and my wife was unable to turn the tv off using the remote.  After unplugging, and replugging, the update went through.  Since then, our Motorola cable tv box will not display video, but the audio works.  I tried different HDMI cables, and shuffling between the 3 HDMI ports on the tv to no avail.  The other two devices connected through HDMI (roku 3, and Sony DVD player) both work just fine on all HDMI ports.
The video from the cable box will work if I do a reset.  Video will work until I turn the tv off, and then it won't work anymore.  Attempts to update only lead to the installation of Samba, and then video does not work anymore.
I'd like to be able to just turn the tv on and use it, instead of having to do a reset every time.  Any ideas?

Unfortunately, it sounds like it may require servicing. You should call customer support.
- Peter

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