50L7300 upgrade doesn't work

Question

WOW! I went through 24 pages here and couldn't believe how many different problems were described and hardly any resolution was offered by Toshiba.  I bought this brand and model because others didn't have wired network connection and VGA input that I needed.  I was pretty happy with it, until I heard a buzz at certain voice frequencies during a talk show or documentary.  Although part of the problem was a cable on the back panel touching the TV housing, something in the TV still resonates sometimes.  This is clearly a sound problem, the tech wanted to replace the motherboard. After removing the motherboard he found that Toshiba sent him a different board so he put the original board back.  I bought the TV last November, the warranty expired and now "an upgrade is available” message comes up every time I turn the TV on.  You can select yes or no if you want to do the upgrade.  Needless to say the "upgrade" doesn't work, it downloads the files 100%, starts the "upgrade", blue screen, upgrade in progress, 1%, green light blinks and then nothing happens, the TV is back where it  was before, never completes the supposed "upgrade", no message to that effect. Toshiba can't find a resolution, the Help desk in Manila have no idea, they tell you to leave the TV on for hours during the "upgrade" and they will call you the next day to see if it completed...  You guessed it, he didn't call back and when I called again "JR" said he would tell the supervisor and he would call me back in 20 minutes... Two days later he called back but he had no idea what the solution was. They also gave me the phone numbers of two Toshiba authorized service agents, Video Doctor and Precision TV. When I called the former the tech said that you have to replace the motherboard that costs around $300. The latter would come out and charge $105 just to run diagnostics or $39.99 for a call… Toshiba’s suggested manual USB upgrade didn’t work either and second level support (supervisor) asked me what brand I used and try another brand of USB drive as part of the process of elimination before he can escalate it to the factory engineers..,. I guess their idea of support and problem solving is not the process of elimination but the elimination of process until the customer gets tired and goes away… I will never buy a Toshiba product again, I will stick to the best: Sony, Panasonic or LG…

Answer 1

I totally sympathize with you! I had a very similar experience like a year ago with version 7.whocanremember. I was an idiot and I deleted itunes and had a **** of a time trying to get it reloaded. I had tried to downgrade with zero luck. I don't think you will be able to. When you install that new version you see that little window pops up that says updating library. Have you tried just reinstalling 7.6? That is what I am going to try. I've got an interesting problem that I will probably be posting if a reinstall doesn't fix it. Good luck to you!!