522 error - ridiculous security system, mod help p...

Long story short: My wife is abroad, her mother is ill there- we rely on email for communication. She is now unable to send emails from any device as the BT server reports a 522 error as pasted below.
I have remotely controlled her laptop and reset the password as suggested by BT 522 error help page multiple times. The server says it has blocked sending as "the connection is unsecure" This is using our adsl connection in our home abroad, it is not a public wifi.... some ridiculous security software that Bt seem to be using now. She uses different connections... how crazy that BT does not allow email use by travellers!
I need Mod support please asap having had great success with them resolving such issues before - I refuse to call BT on the phone as I do not have 4 hours to waste.... with someone who knows less than I do 8)
I cannot find anyway to contact a mod here anymore...
Urgent help please!
READ Feb 17 12:37:57.580 [kCFStreamSocketSecurityLevelNone] -- host:mail.btinternet.com -- port:587 -- socket:0x11596b360 -- thread:0x115b2c580
522 Your message has not been sent as you are accessing your email over an unsecure or untrusted connection. Visit www.bt.com/emailcodes for advice on using secure connections.

You cannot directly contact a moderator, as this is primarily a customer to customer forum.
You need to make secure connections to BT mail if you are using an e-mail client like Outlook, Live Mail, or Thunderbird.
If she is using a webmail connection, then there should be no problem.
What is she using to send and receive e-mails?
Here are the correct settings, which do not include port 587, which is where I expect the problem is.
Mobile phone and e-mail client settings -
POP3
Incoming server    mail.btinternet.com
Port    995
Security Type    SSL
Outgoing SMTP server    mail.btinternet.com
Security type    SSL
Port    465
IMAP
Incoming IMAP server    mail.btinternet.com
Security type    SSL
Port    993
Outgoing SMTP server    mail.btinternet.com
Security type    SSL
Port    465
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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522 error - ridiculous security system, mod help p...

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