5230 battary is not tightly

Battery is not tightly and the phone is off very often.
Battery broke back cover.
The phone is under warranty.
In the service they gave me a sticker that came off in 5 second.
In the service they said the sticker msut be in the phone initially but it was not. And another phones in the shops dont have any stickers.
I think its factoru defect initially but he say I must use stickers - I must come to their office every time for stickers.
The phone cant work normal without sticker.
Can you say - maybe be sticker a warranty repair or I must ask for money or another good phone?

Which firmware you are using? Dial *#0000# know. The latest firmware out there is V21. Update your phone. See if it works.
Please thank me by giving 'KUDOS' star. It will help me to serve you better.
Currently using N82 and 5230. Next would be N?

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