5235 phone hangs when accepting calls

hi guys
My 5235 phone hangs and touch screen not working when I am about to accept the call. Then i have to switch off the phone and restart it. Please help in this problem
And my OVI music dowloader is not working it shows BAD REQUEST error 
please guys please help me
Is this any virus in my phone 

5235 can't get a virus. i suggest you to perform a Hard reset.
Turn off your phone then try these steps.
Press and hold Green key (call key) + Red key (end key) + Camera key while turning your phone on. Release those three keys when phone ask for your country.
Note : Hard reset will erase your data on phone memory, please backup your data first.
DON'T BACKUP SETTINGS, SETTINGS MAY CONTAIN ERRORS (Just backup Contact, Messages, Bookmarks, Notes, Calender)
Glad to help

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    Hi Manoj & Tiji,
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