5300 crashed and can't get passed welcome screen

I only bought the Nokia 5300 a couple of days ago but already it has crashed and now can't get passed the white Nokia welcome screen when I turn the phone on.
Admittedly, this did occur after I tried downloading an app and now fear this has permanantly damaged the phone.
Has this happened to anyone else or can anyone help?
Any help is much appreciated!!!

Take your phone to a Nokia care point. The next time be more carefull when you are going to install any application in your phone.
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<Personal Information Removed by Host>

Do not post your personal information on a public thread - not a good idea.
If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.
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5300 crashed and can't get passed welcome screen

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