5300: Problem with firmware upgrade

Hi,
I have Nokia 5300 Xpressmusic with firmware version 4.7. I have recently download Nokia Software Updater and tried to update my phone via USB cable connection. The software runs fine, it identifies my phone correctly, checks for update & tells me that V5.5 is available & downloads it successfully. The problem is that when I press the 'Upgrade' button, 1st it reboots my phone in 'Test Mode', then the 'Preparing installation' window remains on the screen for a couple of minutes & then it gives out an error saying "Connection to phone lost". I've tried reconnecting my cable but it still gives out the same error. Fortunately when I took the batteries out & reinserted & started my phone, it turned on successfully with the previous firmware version. But I still cant get it upgraded. I switched to another PC & tried it there but it still gives out the same error at the same stage. Kindly help me out with this, what is going on here?

16-Mar-2008 09:50 AM
omensa wrote:
Hi,
I have Nokia 5300 Xpressmusic with firmware version 4.7. I have recently download Nokia Software Updater and tried to update my phone via USB cable connection. The software runs fine, it identifies my phone correctly, checks for update & tells me that V5.5 is available & downloads it successfully. The problem is that when I press the 'Upgrade' button, 1st it reboots my phone in 'Test Mode', then the 'Preparing installation' window remains on the screen for a couple of minutes & then it gives out an error saying "Connection to phone lost". I've tried reconnecting my cable but it still gives out the same error. Fortunately when I took the batteries out & reinserted & started my phone, it turned on successfully with the previous firmware version. But I still cant get it upgraded. I switched to another PC & tried it there but it still gives out the same error at the same stage. Kindly help me out with this, what is going on here?
Get it updated at Nokia care. If the phone is in warrenty they do it free for you.
If my post has helped you please click the white star on the right

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