531 Pending Downloads and can't start them.
Hi guys,
I recently had the support guys reset my account since I lost all of my data, to include backups.
I see in iTunes that there are 531 Available Downloads, but whenever I try to check for downloads to get them running I get his error:
'Unable to check for available downloads. The network connection was reset.
Make sure your network connection setting are correct and your network connection is active, then try again.
According to the Network Diagnostics test I cannot establish a secure connection to the iTunes store.
I can access the secure account info page though and I am having zero issues with other applications on this machine.
I have attempted this with the firewall both on and off. (Also verified that iTunes does have an exception.)
Flushed DNS.
Verified that TLS 1.0 and 3.0 were turned on.
Rebooted several times.
Still no dice. Anyone have any ideas?
Also, it seems that this problem just started today.
I should have mentioned, I'm running Windows 7 Home Premium 64-bit.
Weird, as I was trying to generate the log file from diagnostics to post it here, the secure link test passed. Unfortunately, this didn't last and now I'm back to the above-mentioned error.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
ASUSTeK Computer Inc. G73Jh
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver not found.
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2011-01-23 12:48:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5870
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 (x64) is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {2E89ED57-C8CB-4616-BCE3-FB71F4A30844}
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 172.20.1.1
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {7458FC49-7AC8-49EB-B4E1-2DD96902F3A5}
Description: Intel(R) Centrino(R) WiMAX 6250
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {2A589DD7-891A-4768-99BF-37A3E3AF5D22}
Description: Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 172.20.8.150
Subnet Mask: 255.255.0.0
Default Gateway: 172.20.1.1
DHCP Enabled: Yes
DHCP Server: 172.20.1.1
Lease Obtained: Sun Jan 23 11:57:06 2011
Lease Expires: Mon Jan 24 11:57:06 2011
DNS Servers: 66.255.85.8
66.255.85.9
Adapter Name: {EE8B1491-2F5D-49B7-8AFD-16FF6450252B}
Description: VMware Virtual Ethernet Adapter for VMnet1
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {1CD62D00-20BD-4586-8D69-5D238C0A3F85}
Description: VMware Virtual Ethernet Adapter for VMnet8
IP Address: 192.168.226.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2011-01-23 12:46:33.
Message was edited by: cjthibs
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