5310 unable to update via NSU

Hi,
I installed NSU and tried to update my Nokia 5310. Got error message "Unable to retrieve phone information".
Now I have put battery out and back again, SIM card out and back, rebooted computer, reinstalled NSU (tried both swedish and english edition).
However, I still get the same error.
What more could I try to change?
Please help

Hi,
I'm not trying to put the blame on any one here but the fact is that in some operator software customizations, it's not possible to update via OTA through the mobile network. Only through Wi-Fi or using a computer.
If you don't have access to a computer or a Wi-Fi network I would suggest that you contact your retailer/store where you purchased your phone to see if they can help you update your phone.
You can also contact your local Xperia support team to see if you can get in touch with a service centre that can help you update your phone:
http://www.sonymobile.com/global-en/support/contact-us/
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5310 unable to update via NSU

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