5510 will not scan using Mac OS X version 10.9.5

Since I upgraded to Mac OS X version 10.9.5 I can no longer scan using my HP e - all in one B111 printer.  Is there a patch to fix the problem? 

Hello there! Welcome to the forums @lilypants ,
I understand you have upgraded to Mavericks and are no longer able to scan, using your Photosmart 5510. I have some suggestions for you below, that might help.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature driver: HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers
In addition, download this driver: HP Printer Drivers v3.0 for OS X
Now try scanning and it should work
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

  • HP Envy 4500 will not scan to Mac

    HP Envy 4500 will not scan to MAC.  Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message.  I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

    Hi @eallen1219 
    From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
    Scrub/ Uninstall
    Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
    Click continue, click on one of the printers in the list.
    * Only do this step if you do not have any other HP Printers.  Hold down Control, Option and Command, While holding the three buttons down,
    Click uninstall.
    Reset Printing System
    Click the Apple icon (   ), and then click System Preferences.
    In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
    Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
    Click OK to confirm the reset.
    Type the correct Name and Password.
    Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
    Repair Disk Permissions
    On the Dock, click Applications, and then click Utilities.
    Double-click Disk Utility.
    Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
    Click the Repair Disk Permissions button at the bottom of the window.
    Once the repair is complete, restart the computer.
    Restart the printer. Now you can download and install the printer software and install it. >  HP-ENVY-4500-series_v12.34.0.dmg
    When you add the printer, please ensure you are using the HP driver.
    Select Add other Printer or Scanner                                                       
    Select the printer you are adding and next to 'Use' you can the printer driver 
     Please let me know if you can scan now. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet Pro 8600 will not scan using my new OS X

    HP Officejet Pro will not scan using my newly installed OS X. Help

    Hello MHz67,
    Welcome to the HP Forums.
    I see that you are having an issue with the dpi not getting any higher than 300.  I have done extensive research on this issue and I have added a screen shot to show that the highest dpi is 300 using the ADF.  If you change to scan with the scanner glass then the dpi can be increased.
    Firmware will not change this setting in any way so the only explanation is that you could possibly be using a none HP software to do your scans and that software may have been changed.
    I have even opened Windows Fax and Scan software on a Windows 7 operating system and still it will not go past 300 dpi.
    I have had the same results on a Mac operating system as well.
    I do apologize for the inconvenience.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP
    Attachments:
    300 DPI from ADF.jpg ‏41 KB

  • Pixma 922 will not scan after Mac Yosemite 10.10.1 update

    Ive got a networked Canon Pixma 922. I've reinstalled the Canon Printer update from Apple, and reinstalled the latest drivers from Canon's website, but the scan icon will not appear in the Canon driver software, nor does Image Capture detect the presence of the scanner. It was working fine until the Yosemite 10.10.1 update.
    Any ideas?

    Ive got a networked Canon Pixma 922. I've reinstalled the Canon Printer update from Apple, and reinstalled the latest drivers from Canon's website, but the scan icon will not appear in the Canon driver software, nor does Image Capture detect the presence of the scanner. It was working fine until the Yosemite 10.10.1 update.
    Any ideas?

  • Keynote file will not open on Mac with older version.

    I write presentations at home (Mac OSX 10.9.4  with Keynote 5.3 (1170) -  iMac Desktop
    and I play them at my retail store (Mac OSX 10.4.11 with Keynote 5.03 (791) - MacMini
    I must have automatically let the computer at home upgrade Keynote and now the file I have spent hours on will not open at work. <banging head on desk>.
    The error I get is "unable to open because this is not a valid keynote document".
    My Mac Mini says everything is up to date so I don't believe I can update anymore.  I do believe i have an iWork disc somewhere and I guess I could try and go BACK on my iMac, but I am not even sure how to do that without goofing up my entire computer.
    Ideas?

      I do believe i have an iWork disc somewhere and I guess I could try and go BACK on my iMac
    Unless you have manually deleted Keynote 5, it is retained in the Applications folder in iWorks 09 folder.
    If it is no longer installed, use the install discs to re-install and follow the onscreen instructions.

  • HP Office Jet J6480 All In One - will not scan with Mac OS 10.8 .3

    I have been unable to get my HP Office Jet J6480 All In One to scan after upgrading to 10.8.3.I have followed other posts and have installed the most up to date driver (http://support.apple.com/kb/DL907) but each time i try to scan from the HP device manager or the photosmart studio, it says "Sorry, scanner could not be intialized. (scanner not found)"  I have tried making sure there are no other updates by clicking on settings in the device manager and clicking check for updates but it tells me "server not availalbe - the software service is currently not available. please try again later" and i have gotten this error for the last week.
    I followed the second set of instructions found here: http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Software-Update-Server-Unavailable/td-p/18... to try to resolve that issue and have installed the software found at the link. I rebooted my computer and am still having the same problem.
    Note: My printer is wireless and i have not hooked it up via a cord. Will that make a difference?
    My printer seems to be printing fine.
    Thank you for any help you can provide.
    Sara
    This question was solved.
    View Solution.

    Try scanning from your Mac.  Use Image Capture app in your Applications folder.
    Click once on the scanner on the left side, then click on Show Details along the bottom.  Along the right side you will see LOTS of options for scanning and saving.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Canon MX870 will print wirelessly but will not scan and can't launch EX navigator

    My laptop recently crapped out on me the hard drive failed. It's an old Macbook pro vintage with 4gig memory and running OS X maverics. After I got a new hard drive put in and restored my computer using a time machine backup I noticed the Tech had gone ahead and installed a newer operating system 10.9.2 and now I cannot get my Canon pixma MX870's software to work. After going to the Canon site and downloading newer drivers and wrangling with it for three hours I finally was able to get it to print wirelessly somehow, don't ask me how. But it will print wireless however it still will not scan even if I use image capture it sees no printer available and the ex navigator software keeps showing an error message it cannot launch! How bogus! Macs have always just worked period. No problem but now even when I go back to my old install disc for the Canon pixma MX870 it says that the software is not supported by this operating system .....REALLY... this printer is only about three years old! I'm shocked that apple could actually go ahead and make new versions of maverics that don't support printer software from two years ago..... REALLY you're kidding right! Whats next you won't support software from two months ago! I guess we have to just buy a new printer every month.
    This machine is starting to remind me of a Windows laptop what a nightmare. Jobs must be rolling in his grave. This is just utterly pathetic. This is the beginning of the end for Apple. I've always been impressed with how easy it is to use apple stuff but this is the second time I've updated my operating system only to find I have to go through **** just to get the freakin' printer to work. Come on guys somebody show me an easy fix here and if any body says it's the printer companies responsibility to update their drivers and software I think I'm going to puke. I have already downloaded the newest Canon software for the MX870 and it can't launch I was able to get the printer to print but can't get the scanner to work and the solutions menu is now useless.

    Well you are right Steve my complaint is with Canon for not making it easier to install their necessary updates if you upgrade your OS system but it seems that when Apple is constantly making new upgrades available they might want to add in the heads up "OH by the way, if you install this new OS it's likely your printer won't work any more if it's more than three years old." along side the constant   "Updates are available for your computer" they should really have it read "Updates are available for your computer, proceed at your own risk"  No I'm sorry the whole system is geared towards making people get so frustrated that they eventually give up and buy a new printer. I'm not sure what 5 hours of my time is worth but I am sure that if were getting paid by the hour it would be enough to buy a new Canon comparable to the MX870. So by the way if other people are having this same problem, which of course thousands of them are, the solution is first download the newer driver, then download the new wireless setup assistant and then figure out how to use it (good luck with that), it took me about two hours just to find the access points on the printer and to be honest I just got lucky eventually. Then you must download the newer "Scan Gear" software if you want to scan. But it seems that the new "Scan Gear" software got my whole solutions menu to start working again so there you go, you can be a white night for somebody else who is having this same problem. I must admit that after wrangling for hours I continued to go back to the forums and eventually found a link to the canon software update page provide by some very nice girl who was very helpful for some other guy and the link took me to the same page I had been to several times already but I then downloaded the "Scan Gear" software and was up and running again. So thank you to that nice girl and in the spirit of her helpfulness I offer this to the thousands of other poor bastards that cannot get their MX870 to scan
    http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_s eries/pixma_mx870#DriversAndSoftware
    Go there and download the "Scan Gear" software that is for OS 10.9

  • My OfficeJet 6110 will print (with errors) with Yosemite but will not scan

    I just finished reading this entire thread:
    http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Mac-OS-10-10-Yosemite-and-HP-Printer-Support/...
    I have rebooted the computer; repaired disk permissions; deleted and added the 6110 back; dowloaded the HP printer drivers and manually installed them; deleted printer and reinstalled printer drivers; repaired permissions again.
    Almost everytime I print, the printer does not actuate and I get an "inkjet error." Then I just print again and it works fine. However, it will not scan and although it shows up in SystemPreferencec>Printers and Scanners, it does not show up in Image Capture or Preview>Import from Scanner.
    I also have an Epson GT-S50 scanner. It scans perfectly without any problem.
    I just changed machines to a new iMac from my earlier Mac Pro. The 6110 worked fine with the Mac Pro running Mavericks.
    Here's the kicker: Although the scanner does not show up under ImageCapture or Preview or when R-clicking the installed printer window, it seems to work fine with the scanning software named VueScan. Under VueScan it shows up as an OfficeJet 6105 but seems to work ok.
    I want to use the native scanning software, however.
    I don't know what to do next.
    iMac Retina 5K running 10.10.1, 32GB RAM
    Thanks Stan

    Hello @snsokstan,
    Thank you for visiting the HP Support Forums! I understand you are running into some problems trying to install your HP Officejet 6110 to your Mac running the new Yosemite 10.10 Operating system.
    I see you have tried all the recommendations to install the printer with no success. After taking a look at the supported printers list on the Apple Site, your printer is not supported. This is why you are running into problems with the printing and scanning.
    I suggest contact our technical support at 800-474-6836 to see what upgrade options they may have available to you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    I hope this helps!
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

    I have installed the updates for my HP Photosmart All-in-One c309a.  It prints, but will not scan.  Tells me to update - I did that, but still won't scan.  Any suggestions to make the scanner work?
    This all worked perfectly with my old 2008 MacBook Pro.

    Have you tried scanning from Image Capture or Preview?
    A current driver is shown to be available for Mavericks (auto-downloaded):
    http://support.apple.com/kb/ht3669#HP
    But many people have found that manufacturer scanning control software doesn't work. They have to use the Apple-provided software.

  • New color laserjet pro mfp m177 will not scan or copy

    Product is new. The problem is that this unit will not scan or copy.  I downloaded the latest drivers, but they would not install completely.  I also ran thru some trouble shooting guides on the HP website, but still it doesn't work.  It tries to make a copy, but it acts like it starts and then stops without completing the function.  It's almost like the scanner mechanism is stuck.  Anyone ever have this problem with a brand new printer?

    Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
    In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
    ^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

  • HP OFFICEJET 6500 709A WILL NOT SCAN FROM FRONT PANEL ON MACHINE os windows 7 what must be done?

    I have an oj 6500 709a all in one that will not scan when I press the scan button on machine.I have doown loaded all the updates and drivers.what must be done ?

    Hi z5090joe,
    Thanks for the response!
    We can check a few other things, since the scan communication itself seems to be working okay, just not from the front of the printer. I'd like to check the Scan Settings on the front panel with in the HP Solution Center.
    Once you're in the HP Solution Center, please click on Settings along the bottom, click Scan Settings, then click Scan To... Setup.
    You will then see a screen that has Available Scan Shortcuts on the left and Front Panel List (Scan To button) on the right. If there are no options on the right, please add the scan options you'd like from the left side by clicking on it and then clicking the Add button in the middle. If you add one by mistake just click on it and then click Remove. Once you've added the options click Update the Device and then OK on the next screen.
    If there are options on the right side when you open it, please Remove all of the options, click Update the Device, and then go back to the Settings screen, before following the same process described above to add the options to the right side.
    Once you've added the options check the front panel of the printer. If they still aren't there, please turn the printer off for 30 seconds before turning it back on (use the power button not the power cord) and try the Scan option again.
    Let me know how this goes for you!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Wireless printer will not scan or connect to computer

    HP Photosmart 7510 wireless used with Windows 7 OS.  The scan feature will not scan to my computer.  It will scan to a memory card.  The error message is that the computer is not connected.  Have tried to find ways to "connect" it with HP help to no avail.  Any suggestions would be appreciated.. Thanks, LizbettC

    Can you scan from within Microsoft Paint?
    Life is too serious to be taken seriously

  • HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

    I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
    It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
    I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
    and I tried a "Hard Reset" as suggested here (again did not resolve the problem) :  http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
    After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter. 

    Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. 
    The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
    I hope you and HP can still be friends( friendly humor).
    Thanks for your time. 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • It will not run on Mac OSX 10.5.8, on a G% dual 2.0ghz, now my older version of Firefox is gone...

    I downloaded Firefox 4.0 and It will not run on Mac OSX 10.5.8, on a Mac G5 dual 2.0ghz. Now my older version of Firefox is gone...Why won't it work, the download page says it is for OSX and does not say it will not work on any particular OSX. Can your clarify. And can I get the old Firefox 3 back or should I continue using Safari....?

    Yes I've read every one of them, none of them provide solutions whatsoever, I have spent about ten hours on this site in the past two days to no avail, none of the "resolved" threads provided any sort of solution for me, I have tried everything suggested on this website so far, multiple times, to no avail.

  • OS 10.6.8 and Canon printer.  Prints wireless but will not scan wireless.

    Just bought a Canon MX890 multifunction.  OS 10.6.8.  Used Canon support to help me set up wireless and I can print wireless but it will not scan wireless.  Error message reads:  "Cannot communicate with scanner for these reasons:  Scanner is turned off or USB cable is disconnected."  Any suggestions?

    Sounds like you are trying to use Canon's MP Navigator application. To get this to work via wireless, you first need to open Canon IJ Network Selector which is located in Applications > Canon Utilities. With this application open it should show you the MX890 on the network. Select it and OK the change.
    Next step is to open the MP Navigator application and click on the Preferences button. Then from the General tab you need to ensure the Canon MX890 Network is set.
    With these two actions completed you should be able to scan with MP Navigator.
    Or as Carolyn has instructed, you can use Image Capture which is included with OS X to scan from the MX890.

Maybe you are looking for