5510 won't print black

This is from the USA. My 5510 all-in-one will not print black. This started when black ink was LOW. All cartridges have been replaced. Cleaned print heads, tried to align cartridge could not be completed because the printed sheet was not recognized on the glass top. I've powered down, removed power supply.  Reseated cartridges too.  Printer is 8 months old with a very modest amount of usage. Looks like a lot of folks have been having this problem with the 5510. Can you offer any assistance?

Hi @el1995,
Appreciate the continued efforts, can you please let me now which Country/Region you are in?
Thanks, 
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

  • Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

    HP Photosmart 5510 won't print black before and after installing new cartridge.  Have done specified checks.

    sueali301 wrote:
    Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable.  For the Photosmart 5510 the troubleshooting steps in the document here may help.  Especially make sure the vents are cleared.  If that does not resolve the issue then resetting the printer as described in the post here may help.  If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service.  If you are in the US call 1-800-HPINVENt, elewhere see the contact information here. 

  • Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

    I've followed all of the instructions and still no luck...what's worse is that I can't seem able to PM you for help.  Please get back in touch with me as I would like some sort of remedy.

    Hello Redwing1991,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
    I see you have tried ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Re: HP 5510 won't print black

    I've looked at the series about this. My printer has just stopped printing black -changed cartridge (real HP) and done all diagnostics. Is it dead?

    Hi @AlastairF,
    Welcome to the HP Forums!
    I'm sorry to hear your Photosmart 5510 has been having issues printing black but I will certainly do my best to help
    You had mentioned you've done all diagnostics, but without specifics, can I please have you verify you've tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? Thanks!
    If those steps don't resolve the issue, can you please let me know what country you're in and whether the printer is in or out of warranty? Much appreciated.
    Hope to hear from you soon!
    In support of Movember
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Photosmart 5510 won't print black

    Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
    Here is what I've tried so far:
    -everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
    -actually taken out the black cartridge and wiped the ink off the printhead as demonstrated in a YouTube video I found
    -printed many test pages (no black)
    - used the "clean printhead" function on the printer a few times
    The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
    Thanks for any help you can offer!

    Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text.  While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,   

  • 5510 all in one won't print black ink

    Hello guys, 
    I see that this issue has come up before, sorry for being a broken record!
    My HP 5510 is not printing black, and I have followed the troubleshooting steps on this board. I am very frustrated because I am 3 months out of the 1 year warranty, and I for troubleshooting purposes, I purchased nearly $55 worth of ink! I have no idea if Best Buy will take it back since the cartridges are opened and installed in my printer. 
    What options do I have to get a working printer? 

    Dean2014,
    I have sent you a Private message, please go to your Userpage to the right of your Username you will see your inbox.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Won't print black

    My photosmart 5510d all in one gradually stopped printing black. I have replaced the cartridge twice and run the printhead cleaning feature on the tools three times. It still won't print black. It prints color just fine. The printer is not under warranty anymore. 

    Cleaning the printhead as described in the video in the post here may help resolve black not printing on your Photosmart 5510.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

    I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
    It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
    I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
    and I tried a "Hard Reset" as suggested here (again did not resolve the problem) :  http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
    After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter. 

    Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. 
    The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
    I hope you and HP can still be friends( friendly humor).
    Thanks for your time. 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • MX892 won't print black

    My MX892 won't print black anymore. I have tried both the cleaning and deep cleaning procedures several times. And I have changed the ink cartridges to new ones.  Still nothing. Any suggestions on what to try next? The colors work just fine.

    Hi salachic,
    Because you have replaced the ink tanks and performed cleanings and you still are unable to print black with your PIXMA MX892, it is recommended that you contact live technical support . There is NO charge for this call. Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • C4680 All in one won't print black

    C4680 printer shows low black ink level, and won't print black.  Prints color fine.
    Already have tried the following:
    Printer stopped printing a letter, showed low black ink level.
    Purchased and installed new black ink cartridge, still won't print black, still low black ink indicator
    Did printer cleaning three times.  No help
    Switch off, remove cables etc as recommended on  HP site.  No help.
    Completely deleted printer from devices and reinstalled.  No help.
    Called HP help, after 30 minutes of BS told me cartridge was low after I told him three time I had just bought and installed a new one. 
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    Any new ideas?
    Thanks.
    Bill

    Clara- I did call phone support as I stated in my post; and their response was extremely irritating, just like your last post. Told Surha the  phone guy all that I had already done and he kept telling me to do the same things.  Didn't even say, I know you did this but let's  try it again. 
    I clearly stated in my post that I purchased and installed a new ink cartridge, didn't help.    I appreciate your trying to help on your own time possibly, but  READ THE POST.  I am aggravated because I have a problem and you are telling me to do things that I have already done that didn't help.
    If you have something new to suggest, great, that's why I am contacting HP.  If not just say, "yeah you have tried everything that they tell us to go through.  You may need to take in to a service depot or just buy a new printer.  Sorry."
    By the way, there are several reports on other internet sites of the same problem with no solution.  HP obviously has no clue.  Hope someone in engineering or wherever is looking into this.
    Bill

  • PIXMA iP4300 won't print black.

    PIXMA iP4300 won't print black. New ink, nozzles cleaned, buffers cleared. Help?

    Hi rrrb, Please make sure that the installed ink tanks are correct and full of ink. The correct order is: CLI-8Bk Black
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    CLI-8Y Yellow
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    CLI-8C Cyan Next, a test of the printer should be performed. The Nozzle Check pattern shows if each print head nozzle is operating properly. Please perform the following steps to print a Nozzle Check pattern: 1. Turn the printer on and make sure paper is loaded into the sheet feeder. 2. On your printer, press and hold the RESUME button until the printer light blinks twice. When you release the button, the Nozzle Check pattern will be printed. 3. After the Nozzle Check pattern is printed, compare the results to this example:  If any colors are missing or if any horizontal lines appear in the color bars, perform the print head cleaning procedure.  To perform a print head cleaning with the printer, please follow these instructions: 1. On your printer, press and hold the RESUME button until the printer light flashes one time. 2. When you release the RESUME button, the POWER light starts flashing and all colors will be cleaned. This will continue for about 30 seconds. 3. Wait for the light to stop flashing before you resume normal operation. Once you have completed two cleanings, please perform another Nozzle Test. If colors are still missing, please contact our support group using the following link:
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  • Photosmart 5200 won't print black ink

    Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

    Hello, 
    Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP Photosmart 6510 won't print black ink

    I changed the ink cartridge in my printer and it won't print black ink now.
    I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
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    Hello @valster101 and welcome to the HP Forums!
    One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
    If it still won't print black after that, just let me know and I'll do my best to get you a resolution
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Photosmart 7520 won't print black, says I have half a cartridge

    My printer won't print black (regular, not photo black).  The ink level says I have half a cartridge.  I have tried cleaning the heads so many times but no change.  I tried to find an answer in the help section of HP and had no luck.  I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone.  Can anyone help?  I'm  disappointed in HP, charging people to talk to customer service is ridiculous. 

    The steps in the document here may help resolve black not printing on your Photosmart 7520 printer.  Be sure to check the vents as shown in Solution Six.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart Premium C310 won't print black

    My printer won't print black.  I've replaced all cartridges, removed and then reinstalled printer driver, and cleaned cartridges 3x.  After first time cleaning cartridges, the test sheet had black print, but some lines were better than others.  After the 2nd time, no black at all printed.  After 3rd time, no black at all printed.  What next?

    Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours  Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.  I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

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