5510L JetPack dead after day 8

This death of the Verizon 5510L JetPack after day 8 has happened on several of these units. We send these out in the field to our customers and 8 days after they use them, they are dead. Done. Kaput. No life. They are plugged into the back of a device that has full power 24/7, so there is absolutely no reason for these to be dead. Is anyone experiencing these issues? Also, anyone have any feedback on the random resetting/shutting down behavior exhibited by these JetPacks? 5510L.

    Barely71,
Sorry to hear about the trouble you have been having with the 5510L. It sounds like you have had more than one device do the same thing. What you have described sounds like a known issue solved by a software update. Try pulling the battery out of the device, wait 30 seconds, reinsert the battery and try powering it on. If you still cannot power on the device would need to be replaced. If the device does power on, make sure the software is up to date: http://vz.to/1nGx3rE .
Should you need to replace the device make sure that once activated and initially connected that the software update is completed.
BrianP_VZW
Follow Us on Twitter @VZWSupport

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