552 Error message, mac user and can't connect to computer

Hi there,
I've been scouring the forum boards here and the internet for a solution to fixing the 552 error message that is on my BB Tour 9630.
What happened was that I downloaded the Kayak application (even though it said I only had 21 MB of memory left, in red) and when I went to run it, right after it was installed, it froze the screen. I did a battery pull and rebooted the phone. When I went to try to run Kayak again, I got a message saying there was an error in opening the app. Because the app was 3.2 MB, I decided to delete the app since it took up a lot of space and it wasn't working. I can't really remember what happened then, but I then got the 552 error on the gray screen. 
I have a Mac and all the solutions seem to be for a PC. That on top of the fact that the phone cannot connect to the computer when I have the BB Desktop Manager open, so I can't even reinstall the OS or delete apps from the apps folder.
I went to the Verizon store today and they said I could either get a new Tour (they have to send for one) or give me the new Curve II, which they were telling me was better than the Tour. I took the Curve II but I feel like I've downgraded even though it has Wifi and a better trackpad. I like the Tour better and am going to go back tomorrow and request my new Tour. I will just have to be more selective about the number of apps I have on the phone. 
I really would like to just try to fix the one I have.....any suggestions?

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
https://support.mozilla.org/kb/Server+not+found
https://support.mozilla.org/kb/Firewalls

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