5520 wont print black ink

can someone please help me with this issue.. my 5520 wont print black.. it prints color ok and it also prints grey it just wont print black it stopped working after i replaced the cartridge.. i then replaced the black one a second time and it still doesnt work.. i have tried all of the cleaning suggested and have also cleaned the vent but it looked as as picture and it still doesnt print black.. please help i cant afford new printer and i cant afford to buy ink ...help!!!!

As this is a 5520 I would advise calling HP Support, even if you're out of warranty, as you may require a replacement printer
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Wireless photosmart 5520 wont print black

Printer wont print in black ink only. Have reset several times. Cleaned printhead. Diagnostic shows colors fully but 4 small stripes of black. Help!

Hi Margaretmarie4,
Welcome to the HP forums!
I'm sorry to hear you've been having issues with your Photosmart 5520 and printing in black ink only. I will certainly do my best to help
I will suggest that you begin with following the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. Those steps should be able to get the black ink flowing properly again.
If that doesn't resolve the issue, please let me know whether the printer is still under warranty or not and what country you're located in. Please feel free to private message me the country information if you'd like to keep it off the forums!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Re: HP Photosmart 5510 wont print black ink, possible internal ink leakage

Hi Ciara,
I have had the same problem's as Samantha
with my 5510 B111 series printer , would you kindly private message me for a solution
to this problem!
thank you.
kind rgds
Jeff

Hi ftx,
ftx wrote:
Hi Ciara,
I have had the same problem's as Samantha
with my 5510 B111 series printer , would you kindly private message me for a solution
to this problem!
thank you.
kind rgds
Jeff
You did not go unheard, I see you are unable to print black from your Photosmart 5510. If this is still unresolved, I'd like to help.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart 6515 Wont Print Black Ink

I too am having the same problem as everyone else. I have had 3 printer from HP and always bragged about how good they are...All of a sudden 2 of the 3 went bad...the HP 6515 wont print the black ink, as well as the Photosmart B209.
I spent over $100 on ink for both of these and they wont print...I tried all the little suggestions.
This will be my last HP when the new one I purchased a few months back goes out. I think that is why they are $100 machines...they only last 1 year and you have to go buy a new one...
Very dissapointed!!!

The post here may help resolve the black not printing issue with your Photosmart b209a printer.
I have asked for an HP Support agent to take a look at your Photosmart 6515 case.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Desk jet f4280 wont print black

printer wont print black ink. prints color ink fine. infact, if i have an office doc i just change the text color 2 dark blue, and it is just fine. color ink indicator is all 4 lights bright green. black ink indicator is all 4 lights-light green. (tried a used-up black, and it does not display green lights, -shows a bright orange light instead.) really need the black ink to work, though, because i cant change the color of something i found on the web.
-i did already submit this question this morning, but i put it under the wrong topic, sorry.

Hi @ChrissyStar,
Welcome to the HP Forums!
I understand that your HP Deskjet 1000 will not print using the black ink cartridge, but will with only the color cartridge.
Please take a look through this print quality guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet 1000, 2000, 3000....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart B210a will not print black ink on plain paper... only on photo paper.

Hi, I have an HP Photosmart B210a that wont print black ink. I have used a whole set of ink cartridges by cleaning the print heads, allignment etc. I just installed ALL NEW cartridges and the sae thing is ocurring. I have replaced plenty of cartridges and am experienced. Just all of a sudden one day the printer stopped printing black ink on plain paper documents like with MS Word, excel and PDF, etc. It's not set to greyscale either, actually it wont even print grey! However, if I go to a photo with plenty of black in it, it will print it JUST FINE!!! I'm at my wits end! I have followed EVERY head cleaning advice in the forums but it will not print black in except on photos... Please help!!!!

The document here may help, although you have likley already done most of the steps. Be sure to check the vents. If the above does not resolve black not printing on your Photosmart b210a the post here may help.
The black cartridge uses pigmented ink which is not compatible with photo paper. Although the printer appears to be printing black properly on photo paper it is actually using color mixed together to produce black in this case.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 5520 not printing black

As with many others here, my HP Photosmart 5520 is not printing in black. Have gone through all the HP troubleshooting, as well as the steps on the forums, short of disassembling and removing the print head.
Replaced the print cartridge twice with genuine HP 564 and HP 564XL, checked the cartridge vents, and have run the clean printer head clean utilities 10x, including turning off, waiting several hours, and going through the process again. It still won't print black, and the print quality diagnostic "black" box is completely blank, or has a few faint gray lines.
Printer warranty expired 1/2014. Was a HP customer for life, but now am very frustrated. This is the second HP printer in a row that has failed soon after the warranty expired, and with the exact same problem. My printer's info is below. I am in Beaverton, Oregon, USA
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number CX042A Warranty status Warranty has expired Warranty end date 2014-01-17 (YYYY-MM-DD)

Hello @GeoffWampler,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink.
You have exhausted the steps here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Won't print black ink

HP5510 All In One. Printer started printing in very light blueish gray ink. Changed the black cartridge (NEW HP ISSUED not refurbished) and it still didn't work. Cleaned printeheads, aligned printer, unplugged printer and still didn't work. I then ran out of yellow ink so I replaced it and it still wouldn't print black. Then I ran out of blue ink working on all these issues and replaced blue cartridge now it won;t print at all. I have repeated all the above steps. Now my magenta ink is low.
When this problem started all the colored cartridges were close to full. The ink has been depleted with repeatedly following the directions to correct the black ink issue.
I have put the printer in greyscale, black ink only and still the issue is unresolved. The printer is not in warranty.

Hi @turtleinthesand,
Thank you for visiting the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
Chris

Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Not printing black ink

My 6515 photosmart all in one printer is not printing in black ink. I have installed a brand new cartridge, gone through all the troubleshooting suggestions several times, run a clean printhead check 5 times -- waiting 30 minutes between the 3rd and 4th one. I am so incredibly frustrated. My printer is two years old and is out of warranty. I would like to speak with a customer support person, and I want a replacement for this printer if there is no other troubleshooting possibilities that will work. This is unacceptable product quality, and from the looks of the 9,000 other boards under the subject "not printing black ink" I am not alone. I want to know what HP will do for me to resolve this situation. Thanks in advance for your help.

Hi @lau367,
Welcome to the HP Forums!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP 6510 All in One will NOT print Black ink

I replaced my black ink cartridge & it will not print black ink. Yes HP genuine. I have tried everything I have read on here and elsewhere and it doesnot help I have gone to 4 different stores and bought 4 different black ink cartridges thinking perhaps it was defective cartridges but no it is defective printer.... I see so many frustrated individuls on here with same problem, saddens me because I love my hp printer & pc's :/ my A printer should definately last longer than a couple of years .....sstarting to hink hp is going down hill since they have no fix for something that is their products fault and nort the user....they should really offer a recall or free repair/replacement...so many people with exact problem

Hi Tam1711,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP

[HP Color LaserJet CP1518ni] Stopped printing black ink documents when Magenta toner finished

Hi there,
I have a HP Color LaserJet CP1518ni.
I just printed about 200 pages of black ink documentation. The black ink cartridge is still about 38% full.
Although none of these printouts involved colour, the printer started flashing the message: "Replace magenta cartridge".
Since then, it would no longer print. Again, I am only attempting to print black ink docs, and I even tried turning off the colour print option to no avail.
The printer queue on my macbook shows the doc as 'printing' and 'sending', and then it disappears, with nothing happening on the printer itself.
If I push the 'X' button on the printer, it says 'cancelling print' or something like that.
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How can I find the Toolbox FX on Windows 7 Professional? I can only find information about Windows XP and Windows Vista. When I go to my Start button, and go to All Programs , there is no HP option or folder;therefore,I can't find the Toolbox FX.
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Can anyone please help me?

Printer not printing black Ink

My printer is not printing black colored ink. The cartridge is brand new and when I touch the ink pad on it, it saturates black so I know that it's not an issue with the cartridge. I have the HP Photosmart 5510

Hi @PaigeWest
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Photosmart e-All-In-One C310a not printing black ink?

HP Photosmart e-All-In-One C310a will not print black ink. I've installed new genuine HP cartridges (original cartridges were also genuine HP). I've run through all troubleshooting processes, test pages, clean heads, alignment procedures, and other suggested forum fixes such as "removing all cartridges, powering down, removing power cord, reinsert power cord, power up and reinstall cartrdges" which seemed to work for some other HP customer, but not me. Any ideas? Or am I fortunate enough to have a DUD?
Please help....

Hope you a having a great day,
I am reaching out to probe if you still experience this issue. If you are, take the time to try this I might help,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02187415&cc=us&dlc=en&lc=en&product=4231205&tmp...
I will do my best to assist you. If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
Thanks
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

5520 wont print black ink

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