5530 - some incoming ringtones don't work but othe...

Hi, my wife's just bought a 5530 and is pretty impressed...
but...
Having set up incoming ringtones for the rest of the family, our home phone doesn't trigger the correct ringtone (and the incoming call message just has the number, not the name).  Calls from my mobile work correctly.  The only difference I can think of is that our home line is on a VirginMedia cable connection.  Might that have something to do with it?
TIA
K
Solved!
Go to Solution.

have a look at this it may help, post by pat c
/discussions/board/message?board.id=topfaq&thread.id=28
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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