5530 XM music player woes...

So I updated to the latest firmware for my wife's new (less than a week old) 5530XM and the music player freezes many times per day (more if less based on use, but at least twice a day. It freezes and the characteristics of the freeze is strange. I cannot play any music. I can select songs as long as I do not leave the play list or go back to the main music screen. I can push any button I want within the music player and the button will light up recognizing that I pushed it. I can also go into the menu system and press entries such as exit. However, none of the buttons work. Other than being able to maneuver the music player is completely unusable. To solve the issue we have to completely reboot the phone.
I am not new to Nokia phones, but this is the first phone I have ever had a problem with and do not have much experience troubleshooting.
Any help you can give would be greatly appreciate it (Since the whole reason we bought it was for the music  ). 
Thanks 

Try to reinstall the firmware. It may not have been installedproperly.
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    http://s000.tinyupload.com/index.php?file_id=86512332626247919914
    https://www.mediafire.com/?w5wvi50er96b14s
    http://www42.zippyshare.com/v/37047710/file.html
    https://www.sendspace.com/file/lubcmc
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