554 error - problem with email

Hi
My elderly mother-in-law has been getting 554 error messages and from what I can ascertain her email accounts (two of them) have been blocked by BT.
Her account has also suffered a blizzard of mailer-daemon failures over the past week (approx).
How do I resolve this for her from a diastance, and get her email, which she relies upon, working again?
Help very much appreciated!

Words wrote:
Hi
My elderly mother-in-law has been getting 554 error messages and from what I can ascertain her email accounts (two of them) have been blocked by BT.
Her account has also suffered a blizzard of mailer-daemon failures over the past week (approx).
How do I resolve this for her from a diastance, and get her email, which she relies upon, working again?
Help very much appreciated!
Hi.
The mailer-daemon failures are almost certainly because a spammer has used your mother's email address as the "from" address in their spam run - there is nothing that can be done to prevent this. However Yahoo! can sometimes be really bad in making silly assumptions, possibly causing this issue.
How long has this been happening ? It may just sort itself out. If you know hre email addresses and passwords, you can login to webmail to see if you can send emails to check. If you do, make them real ones to say your own account.
What mail client program is she using ? (e.g. Outlook, Thunderbird, Windows Mail), or is she using webmail ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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This question was solved.
View Solution.

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<o:p></o:p>

ok lets start one by one.. to rule out the problem with your Email system go to www.testexchangeconnectivity.com and perform the exchange tests like inbound/ outbound and other relevant tests and share the results. once this is confirmed then come to Mcafee
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MARK AS USEFUL/ANSWER IF IT DID
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emelki1968 wrote:
Hello.
I am having problems with my Mac email account. I think that by mistake I linked my account to Verizon.com email and now when I open my Macmail it gives me the following message:
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rico16135 wrote:
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554 error - problem with email

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