564 black ink cartridges

Printer model:  HP 7520Ink cartridge calls for 2 black cartridges--one regular and one XLThe black replacement cartridges I've bought to replace the smaller (regular) one do not fit the carriage. They are the same size as the XL. I've bought cartridges in two different stores and neither fits. The printer will not function without all five cartridtes (2 black, and the 3 colors).

 I have this image of a Photosmart 7520 ink setup that may help -- the example image does show the photo black cartridge having the "bow tie" on the cartridge instead of the newer style tiny camera image that is imprinted on new photo black cartridges; nonetheless, the image does also show the rather "giant" larger "regular black" color cartridge that can be used on the far right.  Except for the rather outsized "regular black" cartridge, the XL color cartridges are not overly large, that is, they fit in the same slots as do the regular sized color slots for the cartridge of that designated color.  Reference Posts by our Provost Bob_Headrick: Photosmart 7525 and Incompatible 564XL Black Ink Cartridge Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges Please offer Kudos to Bob's Posts to show support and appreciation.   When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.
  

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  • Why would a new 564 black ink cartridge not print?

    New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

    Good day to you @holb , welcome to the forums
    I read about the black ink not printing for you.
    If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    How Do I Find My Model Number?
    Thank you
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • Larger black ink cartridge with pentagon 564, where to buy

    Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

    If you enter your printer details into the link below, you should be able to easily find what you're after:
    https://h30042.www3.hp.com/SureSupply/ 
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
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  • Black ink cartridge will not fit into assigned slot.

    I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit). 

    Thanks for the model number and additional information.
    The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
    The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
    Alternately, please visit the link below to order the photo cartridge online:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
    If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
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    Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
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  • 6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

    Subject:   I ran out off black ink 564. Cartridge         PS: I purchased this ink cartridge at Staples .
    Purchased new 564  XL cartridge for my HP 6510 printer. that is approx 1 year old
    Insatalled  new 564 XL ink Cartridge.
    Problem : does not print black ink.
    Error: Used or counterfit carteidges original hp ink depleted.
    Attention!
    HP'S cartridge warranty does not cover NON-HP INK or carteidges.
    HP warranty does not cover repairs or service required after using NON-HP INK.
    HP does not guarante the quality or reliability of NON-HP INK.
    I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
    I  think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ??????????   Thank you for any reliable feed back that i may get.
    Regards GJS

    Hello @johnnyboston and welcome to the HP Forums!
    I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
    I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
    Is it a genuine HP cartridge?
    Let me know how things go with the cleanings and we'll go from there!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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    **MissTeriLynn**
    I work on behalf of HP

  • Adapter 6525 black ink cartridge

    I have an HP 6525 printer.  I purchased a pack of new ink cartridges and all fit fine except the black.  The setup black ink cartridge is about twice the width of the one that came with the pack.  Is there an adapter for the smaller cartridges?  If so where can i get one?  ramroc
    This question was solved.
    View Solution.

    Hey @ramroc ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    You are using the HP Photosmart 6525 and you are having trouble with the new ink you purchased because you have a black that is smaller then the slot in the carriage.
    What has happened here most likely is you purchased the HP 564 cartridges with the 5th black cartridge that is a photo black intended for the HP Photosmart 7520. The black cartridge you want to be using is the one with a pentagon on the top, not a bowtie.
    What your carriage should look like;
    What the HP Photosmart 7520 carriage looks like;
    You want to make sure you are using the cartridge with the pentagon not the bowtie.
    Hope this makes things more understandable for you. Have a good one!
    I worked for HP.

  • 564 Black setup cartridge

    When I go to buy the 564 Black setup cartridge, due to it does not come in a package with the other ink cartridges needed for my HP Photosmart 7520, I cannot tell which box has this cartridge in it.  How can I tell which box at the store contains this cartridge?  Thanks
    This question was solved.
    View Solution.

    The setup cartridges are included with the printer when you buy it, they are not available in retail stores.  If you purchased a printer and it did not include one or more setup cartridges I would suggest you contact your dealer for the proper cartridges.  If for some reason these are not available you would need to contact HP.
    If the printer has been setup and used and the black cartridge now needs replacement you will need to buy the 564 or 564XL black cartridges.  These are available as singles, and may be available in some combo packages.  Make sure you purchase the correct Black or Photo cartridge.  The photo cartridge is commonly available in four pack combo's with the three color cartridges.  See the document here for information.
    Figure 1: Photo ink cartridge with camera logo
    Figure 2: Black ink cartridge
    Black and Photo cartridges also have different label icons:
    Figure 3: Photo ink cartridge
    Figure 4: Black ink cartridge
    Solution
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Cant load photo black ink cartridge into HP 5520 printer

    Hi there,
    Cant load photo black ink cartridge into HP 5520 printer.

    Hi,
    The Photo ink cartridge is not intended for the Photosmart 5520, the printer uses Black, Cyan, Magenta and Yellow ink cartridges as listed below as an example (The same applies for the US with the 564 ink cartridges):
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03340400&tmp_task=prodinfoCategory&cc=uk&dlc=en...
    As you may find below as an example, the Photo Ink Cartridge only intended for printers which use 5 ink cartridges:
    ONLY for 5-cartridge printers which use Black, Photo, Cyan, Magenta, and Yellow inks
    Does NOT replace Black ink cartridge
    http://store.hp.com/webapp/wcs/stores/servlet/PDPStdView?catalogId=10051&productId=502407&storeId=10...
    Please let me know if I may misunderstood your intention,
    Shlomi
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  • Branch new HP4500 black ink cartridge is not working

    I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
    This question was solved.
    View Solution.

    What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Can I use the black ink cartridge only, & quit replacing the color cartridge when it's empty?

    I have an HP Officejet 6210 all in one printer that takes color ink (#95) and black ink (#94).   I only want to print in black and white.   The color cartridges are more expensive and since I don't want to use them, I don't want to replace it.  Can I have the printer bypass the color cartridge (and the notifications that come with an emply cartridge) so it will allow me to use the black cartridge (#94) only and let the #95 sit there empty?  (ie it tries to print from there and I get the blank sheets...want to default it to the black ink cartridge 100% of time.)  I waste too much money on ink and wish to use the cheaper cartridge (#94) always.   

    Can't agree more. HP's strategy of getting more sells of its cartrige is notorious. It really drives consumers away. I am ditching my HP printer and getting a Brother instead.

  • How can I print using only the black ink cartridge?

    I have a officejet 4620 that I need to know how to set up to have the option of using the black ink cartridge only. I rarely ever use color ink and I dont want $30 worth of color ink to dwindle away while printing pages that do not need any sort of quality printing. How can I change this setting? I have a Mac and there are hardly any options when trying to print anything. 
    Thanks!

    Hello @downeyke , and welcome to the HP Forums!
    I understand you are looking into black ink options.  I would love to try and help you, but I do need a little information first. I am linking an HP Support document below that will show you how to find which version of the Mac operating system you are using.  With this information we can provide you with accurate information.
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Please let me know what you find.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP 5510 wil not print in black ink after installing a new black ink cartridge

    My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge.  I see other people have had the same problem.  I have gone through all the troubleshooting suggestions.  
    I would like to know if anyone has been able to fix this problem.  I just spend money on a new XL cartridge.  Any help/suggestions would be appreciated. 

    Hi @obxgirl,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
    I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
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  • Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error.

    Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error stating please insert black ink cartridge.
    Please Help

    Make sure it is a genuine HP cartridge.  Take it out and clean the contact on the cartridge and in the printer.  Try again.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Black ink cartridge not working after replacing

    I replaced the black ink cartridge on my HP Photosmart 6510 because the print was getting faded.  Now the black will not print.  I used an original HP replacement cartridge and inserted it according to specifications.  I ran a test page and all colors printed except the black so I ran a printhead clean to no avail.  I wet a paper towel and touched it to the ink and it is not dried up.  Help!

    It is definitely a hardware problem then.  Try the steps in the document below.  If that doesn't work, you will need to contact tech support.  If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
    Black Ink is Missing on Printouts
    HP Technical Support Case Call Form

  • Black Ink Cartridge not working HP Photosmart 5510 series

    I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print.  I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print.  I did everything the help menu said and it still doesn't print.  I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working.  The printer recognizes that the cartridge is full---there are no error messages---but it won't print.  I also replaced the  three color cartridges and they print fine, but the black doesn't.  Any help would be appreciated.  My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

    Hi, please see links below on cartridge changes
    Change to electrical chip (new design has black dot)
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
    Black XL size
    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
    Hope this helps
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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