564 black setup cartridge is empty

I have the photosmart 7520 and the small black setup cartridge is empty and I can't find anywhere to purchase a replacement. The black 564 cartridges are too big. What am I doing wrong?
thanks

Hello there folks,
I would like to post some extra information. Setup cartridges are to initialize the printer only, once they are empty, a person has to replace them with regular inks.
Here is the first explanation in a document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02068088&lc=en&product=5199463&tmp...
Here is how to find the inks that are compatible with your printer: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01766411&lc=en&product=5199463&tmp...
Finally, here is where you can buy the inks in the USA: www.shopping.hp.com
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564 Black setup cartridge

When I go to buy the 564 Black setup cartridge, due to it does not come in a package with the other ink cartridges needed for my HP Photosmart 7520, I cannot tell which box has this cartridge in it. How can I tell which box at the store contains this cartridge? Thanks
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The setup cartridges are included with the printer when you buy it, they are not available in retail stores. If you purchased a printer and it did not include one or more setup cartridges I would suggest you contact your dealer for the proper cartridges. If for some reason these are not available you would need to contact HP.
If the printer has been setup and used and the black cartridge now needs replacement you will need to buy the 564 or 564XL black cartridges. These are available as singles, and may be available in some combo packages. Make sure you purchase the correct Black or Photo cartridge. The photo cartridge is commonly available in four pack combo's with the three color cartridges. See the document here for information.
Figure 1: Photo ink cartridge with camera logo
Figure 2: Black ink cartridge
Black and Photo cartridges also have different label icons:
Figure 3: Photo ink cartridge
Figure 4: Black ink cartridge
Solution
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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564 black ink cartridges

Printer model: HP 7520Ink cartridge calls for 2 black cartridges--one regular and one XLThe black replacement cartridges I've bought to replace the smaller (regular) one do not fit the carriage. They are the same size as the XL. I've bought cartridges in two different stores and neither fits. The printer will not function without all five cartridtes (2 black, and the 3 colors).

I have this image of a Photosmart 7520 ink setup that may help -- the example image does show the photo black cartridge having the "bow tie" on the cartridge instead of the newer style tiny camera image that is imprinted on new photo black cartridges; nonetheless, the image does also show the rather "giant" larger "regular black" color cartridge that can be used on the far right. Except for the rather outsized "regular black" cartridge, the XL color cartridges are not overly large, that is, they fit in the same slots as do the regular sized color slots for the cartridge of that designated color. Reference Posts by our Provost Bob_Headrick: Photosmart 7525 and Incompatible 564XL Black Ink Cartridge Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges Please offer Kudos to Bob's Posts to show support and appreciation. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

Officejet Pro 8600 - telling me black ink cartridge is empty when I know it is not

The ink level display was showing about 10% ink left in my large black cartridge. I took it out because I wanted to see if there was any ink left in another cartridge I had laying around. That one displayed empty. Then, when I put the one that i can shake and clearly hear some ink left inside back in the printer, it refused to let me print because it said it was now empty. I've taken it out and put it back several times and I don't hear it go through that pumping noise it normally does when you replace it with new cartridges. It just says its empty and refuses to print or do anything.
I don't like this...makes me think HP is trying to make me spend more money on ink...
How do I force this thing to reassess the ink level to its true value?

...and I use HP cartridges. I also would like to know if there is any way to force the printer to print even when a cartridge is out.

Why would a new 564 black ink cartridge not print?

New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

Good day to you @holb , welcome to the forums
I read about the black ink not printing for you.
If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
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Larger black ink cartridge with pentagon 564, where to buy

Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

If you enter your printer details into the link below, you should be able to easily find what you're after:
https://h30042.www3.hp.com/SureSupply/
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
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Although I am an HP employee, I am speaking for myself and not for HP

How much ink is in 564 and 564XL cartridges?

I know the HP 564 box says it prints about 300 pages, and the HP 564XL box says it prints about 750 pages. A salesman just told me there was only about 10% more ink in the XL, though. How many ounces of ink are in each cartridge?

The salesman misled you, either intentionally or through ignorance. There are actually five different 564 cartridges: black, cyan, magenta, yellow and photo black. For the black cartridge the standard 564 is rated at 250 pages while the black 564xl cartridge is rated at 800 pages. For the black cartridge there is more than 3x the usable ink in the xl cartrdige. You will see similar results with the color cartridges, see here for yield details.
[Update - HP has reduced the size (and price) for the Black 564 XL cartridges as described in the document here. The lower priced black XL cartridge is rated at 550 standard pages.]
HP used to provide ink volume (in mL) on their packages, but this was very misleading as newer cartridges and printers have higher pages per mL. For example, the printers that use the 96 black cartridge get about 2x the pages per mL (or oz) as printers that use the older #45 cartridges. This is due to changes in concentrations as well as improvements in the writing systems. HP now rates it supplies using an industry standard method which is comparable across vendors and across printer models, see here for details.
Update - the HP PageYield site once again lists usable ink in mL for HP cartridges. The following are listed for the 564 cartridges:
Cartridge1 Reference yield Ink Volume2
HP 564 Black Ink Cartridge (CB316W)
250 standard pages
7.5 ml
HP 564 Cyan Ink Cartridge (CB318W)
300 standard pages
3.5 ml
HP 564 Magenta Ink Cartridge (CB319W)
300 standard pages
4.0 ml
HP 564 Yellow Ink Cartridge (CB320W)
300 standard pages
3.5 ml
HP 564XL Black Ink Cartridge (CN684W)
550 standard pages
14.0 ml
HP 564XL Cyan Ink Cartridge (CB323W)
750 standard pages
7.5 ml
HP 564XL Magenta Ink Cartridge (CB324W)
750 standard pages
8.0 ml
HP 564XL Yellow Ink Cartridge (CB325W)
750 standard pages
9.0 ml
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Photosmart All In One C310 and 564 Set Up Cartridge

I have not been able to locate a 564 black cartridge that will fit in the black set up slot. All 564 black replacement cartridges are the XL size (regardless of whether they say XL or not). The printer will not operate without a cartridge in this slot. HELP!!

See my response in your other thread here. You need the Photo cartridge, available separately or in some four color photo combo packs.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Can I use the black ink cartridge only, & quit replacing the color cartridge when it's empty?

I have an HP Officejet 6210 all in one printer that takes color ink (#95) and black ink (#94). I only want to print in black and white. The color cartridges are more expensive and since I don't want to use them, I don't want to replace it. Can I have the printer bypass the color cartridge (and the notifications that come with an emply cartridge) so it will allow me to use the black cartridge (#94) only and let the #95 sit there empty? (ie it tries to print from there and I get the blank sheets...want to default it to the black ink cartridge 100% of time.) I waste too much money on ink and wish to use the cheaper cartridge (#94) always.

Can't agree more. HP's strategy of getting more sells of its cartrige is notorious. It really drives consumers away. I am ditching my HP printer and getting a Brother instead.

6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

Yes.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have HP Office Jet Pro 8500 printer and because the yellow cartridge is empty,can't print black

The yellow cartridge is empty andf when I select black only it will not print. I could do this with other HP printers that I have owned.

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printing in black when color cartridge is empty

Hi,
I'm looking for a new color printer that will print in black and white when the (or a) color cartridge is empty. It seems like all the printer I've had in the past make you change out an empty color even if you are only wanting to print in black.
What does HP have to offer and or what do I need to know to find the correct type printer?
Thanks,
Paul

The printers with separate ink supplies and printheads (and typically four or more cartridges, one for each color) typically require ink in all colors to allow printing. Printer's with a black and a tri-color cartridge with the printhead integrated with the ink supply typically do not require ink in all colors, and many of the recent models will work with the color (or black) cartridge removed compeltely.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Can I really not print in black only when the cyan cartridge is empty?

I have a message that the cyan cartridge is empty and that I cannot print until it is replaced. It's a new cartridge, less than a month old. I took it out and shook it, and can tell there's plenty of toner left. But my primary question is, why can't I print in black only without the cyan cartridge being replaced?

Hi,
Any ink is required to maintain the printhead and service the printer.
Print head nozzles get clogged over time, most commonly by microscopic dust particles or dried ink. Nozzles are kept clean by servicing, including wiping the surface with a small rubber wiper, ejecting ink through the nozzles to purge particles and to prevent drying and pumping with ink to clean the print head. To keep the printer ready to print in either colour or black, these service routines typically consume some ink from every cartridge, even if only black or colour is used in the document being printed.
Oce the is not enough ink to service the printhead any depleted ink cartridge must be replaced to resume prnting:
http://support.hp.com/us-en/product/HP-Officejet-7610-Wide-Format-e-All-in-One-Printer/5153788/model...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

564 black setup cartridge is empty

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