564xl or just 564 ink cartridge

Can I use 564xl in the hp7520. I see some packages that say you can't use the 564xl. Want to get this straight before I buy on line.
Thanks
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The HP SureSupply site says the XL version or the standard version are supported in the Photosmart 7520.
Bob Headrick, HP Expert
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Correct sequence of steps to install HP 564 Ink cartridges!!!

Correct sequence of steps to install HP 564 Ink cartridges for the compatible printers:
http://h20464.www2.hp.com/media/6CBE733F-4185-4C33-80B9-926A56E341F2/html/aio52_ink_replace_cartridg...
I work for HP but my posts and replies are my own.
Have a good day !!!

Thanks Michael
Just to add then when opening a new cartridge, it's important to take the shrinkwrap and the tab marked 'Pull' off BEFORE twisting the orange shipcap. This ensures that the cartridge gets vented properly.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

564 ink cartridge

I am trying to replace the black cartridge with. A bow on the cartridge. The other black cartridge I can find, but the one with a bow; I can,t find. Was it suspended? Can I use a different cartridge?

Hi, No, other one is narrower, it won't fit. There are plenty around, and you can use XL cartridges (they are physically same size, only more inks). http://www.staples.com.au/main-catalogue-productdetail/hp-cn684wa-no-564xl-black-inkjet-cartridge-yield-550-pages/87228337?ext_cid=RT_130715_GPPC_HP-PromoInkJuly_HP-Cn684Wa-No-564Xl-Black-Inkjet&gclid=CNjxhZ3p4MYCFcKWvQod5C0N2Q http://www.officeworks.com.au/shop/officeworks/p/hp-564-xl-ink-cartridge-black-inhp3210bk Regards.

How do I return unopened 564 ink cartridges that do not fit my new warranty replacement printer

HP replaced my old printer that used 564 cartridges with a warranty replacement printer that does not use the same cartridges. I was informed I could return the two unopened boxes. Where do I send them? How will I get reinbursed?

Hi there pyesangel,
Open the Printer Toolbox . There are two ways to do this:
Open HP Solution Center , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Features tab, then click the Printer Services button.
The Printer Toolbox opens. Click the Estimated Ink Level tab. A cartridge may be running out of ink even if the graphic shows ink remaining (see the note at the start of this section). Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
Figure 1: Estimated ink levels
Give it a shot and let us know if it helps.
Best of Luck!
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HP Photosmart 6510 Ink Cartridge Problem

My HP Photosmart 6510 does not recognize the BRAND NEW HP ink cartridges that I put in it. I have tried cleaning the cartridges and still nothing happens. "It just says ink cartridge problem. One or more cartridges appears to be missing or damaged. Install or replace the affected cartridges." and it shows all 4 of them. This is not the first problem I have had with this printer.

@nolacarvill - I understand that you are getting an ink cartridge error on your device. I would look at this document here that addresses ink cartridge rejection errors for your printer. It will provide you with troubleshooting steps to try in an attempt to remove that error message. I know that you have mentioned that you have already cleaned the contacts on the cartridges but I would repeat that process and also clean the ones inside the printhead to ensure that all build up has been removed from the device. Buildup on the contacts can cause false error messages. I hope that this helps.
I am a former employee of HP...
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Cant load photo black ink cartridge into HP 5520 printer

Hi there,
Cant load photo black ink cartridge into HP 5520 printer.

Hi,
The Photo ink cartridge is not intended for the Photosmart 5520, the printer uses Black, Cyan, Magenta and Yellow ink cartridges as listed below as an example (The same applies for the US with the 564 ink cartridges):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03340400&tmp_task=prodinfoCategory&cc=uk&dlc=en...
As you may find below as an example, the Photo Ink Cartridge only intended for printers which use 5 ink cartridges:
ONLY for 5-cartridge printers which use Black, Photo, Cyan, Magenta, and Yellow inks
Does NOT replace Black ink cartridge
http://store.hp.com/webapp/wcs/stores/servlet/PDPStdView?catalogId=10051&productId=502407&storeId=10...
Please let me know if I may misunderstood your intention,
Shlomi
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Ink cartridge 564xl not working on Photosmart 6510 B211a

When i check the HP Printer assistant for which ink cartridges to buy it says 564, and on the printer it says 364. So as I only saw the information in the program, i bought a bunch of 564xl cartridges that dont seem to be recognised by my printer! As SOON as I poot it in the printer it says: Incompatible Print cartridge(s). I've tried resetting the printer, switching it off completely with or without the cartridges, aligning the printer, cleaned the printer head (through the printer options). When the new 564 cartridges are inside the printer I can't do anything, there is no way to get past the warning! When I insert my depleted 364xl cartridges in, the printer works fine. I've looked for updates and even for firmware updates and have found nothing.
Firmware version: ESP1CN1244AR
Software version: 028.000.1315.000
Printer driver version: 09.84.00.1173
Although it shouldn't matter, I'll mention that I am using Windows 7 (64x)
Please help, I just wasted a bunch of money on these cartridges!!!

What country are you in? What country was the printer purchased in? The cartridges for your printer are regionalized, there are four different regions worldwide. If your printer was purchased in one region and you moved to a new region you will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP6520 How can I use a new, but protected, 564 XL ink cartridge from my broken 6510 printer.

My 6510 failed after just over one year of use. I salvaged a brand new 564XL ink cartridge to use in my new 6520. Message says - HP protected cartridge installed. Replace Cartridge.
I have three more new cartridges from the 6510, color, that likely will have the same problem when I install them. How can I get them to work in my 6520.

Hi tsuribaka,
Welcome to the HP Forums! I understand that you are trying to use the HP 564 XL ink cartridge, from your broken HP Photosmart 6510 with your new HP Photosmart 6520. I am happy to help you with this issue!
In order to use those old cartridges, you must first use the setup cartridges that came with the new printer, in order for it to initialize. Once you put in those old cartridges the setup cartridges will become unusable. I recommended using up the setup cartridges first, then use the old cartridges that you have.
Make sure to store the old cartridges, in an air-tight container, such as a zip-lock bag, or a Tupperware container. In a cool, dry place.
Hope this information helps you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
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**MissTeriLynn**
I work on behalf of HP

In the C309, How can I use just the regular black ink cartridge only?

Hi
I just bought a HP C-309 a short time ago. I bought a HP reg black cartridge XL quite quickly. This thing is a sweet
machine, works perfectly, but is a terrible terrible ink hog.
Had I known, I would have gone for the Kodak which touts much lower ink costs.
I only use this thing for documents. I do not want to keep putting color cartridges in. They are all on low except for the black XL cartridge. How can I set it up to use only this cartridge for black and white..and just leave the color ones on empty.
I will have to get rid of it if I have to keep feeding it this way. The ink levels seem always low. By the way, the help asks me for model number. They want to know whether it is 309n or 309g. I see no way to find out..no notations on machine or purchase documents. HP, if you need this info...make it easy for the consumer to FIND the info...gheesh!

Hi lyn1360
There are several circumstances when color ink may be used—primarily to improve print quality, and sometimes to improve printer reliability—even if the document appears to be only black text-and-graphics. Many HP printers utilize chemical interactions to improve the quality and permanence of plain paper black text-and-graphics by adding small amounts of color ink to certain black areas. Some dark images which look black to human eye may contain a combination of black and color inks. For black and white images and photos or grey black which we think as black, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. Some inkjet printers utilize pigmented black ink, which is incompatible with some inkjet photo paper. In this case, dark or black areas are made up of color inks.
For users who wish to print utilizing just black ink (despite the reduced print quality), many HP printers offer options. For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed.In HP IIC systems like your printer C309, all supplies are required to be installed in the printer for the printer to function.
To find the correct model number for your printer, you can just open the carriage access door and on the right side you can see the model number. For OJ Pro printers, we need to open the cartridge access door on the front left side to see the model number.
For more info regarding the ink usage, check the below link:
http://h10060.www1.hp.com/pageyield/en-019/articles/howInkIsUsed.html?cCode=us
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Can't print with just one black ink cartridge on HP Photosmart C309a

I have a relatively new HP Photosmart all-in-one print-scan-copy-fax, C309a. There are 5 ink cartridges, 4 small ones in black, yellow, magenta and cyan, then another XL black cartridge. Today the small black cartridge ran out. I ordered all 4 of the small cartridges. Apparently the small black one is called "photo black", the XL is something different. All are HP 654 ink. Anyway, here's what I don't get: There is still plenty of ink in the XL black. So why can't I print? I even set it to print in only gray-scale, using only black ink ; also set it to always print text in black. But when I print a page comes out barely visible, or blank. Print Test & Diagnostic Test comes out the same way.
In another post I read that some printers can't function of one of the inks is dry, even if you don't need that ink for what you are printing. Is that the case here? I tried the online chat for technical support & could not get anyone. Also e-mailed tech support & got a less than helpful answer in very difficult to understand broken English. Just need to know if there is a way around this, or do I just have to wait for my color cartridges to be delivered? Thanks!

I would like to know the answer to this also... I have a brand new black ink cartridge but my photo black is empty yet when I print it still tries to use the photoblack?

Larger black ink cartridge with pentagon 564, where to buy

Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

If you enter your printer details into the link below, you should be able to easily find what you're after:
https://h30042.www3.hp.com/SureSupply/
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Will 564XL ink cartridges work in HP6515 printer

I would like to know it the 564XL ink cartridges all colors will work on my PHOTOSMART 6515 PRINTER.

Hi,
Depending on where you are. In the US, it's compatible with the following printer (you have to check the label at the back to confirm the product number).
HP Photosmart D5400/D7500 Printer series
HP Photosmart All-in-One Printer - B109/B110
HP Photosmart C5380 All-in-One Printer
HP Photosmart C6300 All-in-One Printer series
HP Photosmart eStation All-in-One Printer - C510
HP Photosmart Plus All-in-One Printer - B209/B210
HP Photosmart Premium All-in-One Printer - C309/C310
HP Photosmart Premium Fax e-All-in-One Printer - C410
HP Photosmart B8550 and B8850 Photo Printers
Regards.
ps. Your printer is B211a
BH
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Defective black ink cartridges 564XL

I have purchased 2 new HP ink cartridges - 564XL for my printer. Neither worked. I followed the instructions online for how to mak them work, but to no avail. I would like a refund for these 2 cartridges. I would like to know where I could get cartridges that work! This is very maddening.

Hi,
What is your printer ? HP 546XL supports the following printers:
Supported Printers:
Photosmart B109a, B110a, B111a, B209a, B210a, B8550, B8553, B8558, C309a, C310a, C410a, C510a, C5324, C5370, C5373, C5380, C6375, C5388, C5390, C5393, C5460, C6300, C6324, C6375, C6380, D5460, D5463, D5468, D7560, 5510, 6510, 7510, 7520 Deskjet 3070a, Deskjet 3520, Officejet 4610, Officejet 4620, Deskjet 3070A, Deskjet 3520, Deskjet 5520, Photosmart B109A,Photosmart B110A,Photosmart B111A,Photosmart B209A,Photosmart B210, Photosmart PRO B8550,Photosmart Pro B8553,Photosmart Pro B8558,Photosmart C309A,Photosmart C310A, Photosmart C410A,Photosmart C5324,Photosmart C5370, Photosmart C5373,Photosmart C5380,Photosmart C8383,Photosmart C5388, Photosmart C5390, Photosmart C5393, Photosmart C5460, Photosmart C6300, Photosmart C6324, Photosmart C6375, Photosmart C6380, Photosmart D5460, Photosmart D5463, Photosmart D5468,Photosmart 5510, Photosmart6510,Photosmart D7560, Photosmart 7510, Photosmart 5520, Officejet 4610, Officejet 4620, Photosmart
Regards.
BH
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564 black ink cartridges

Printer model: HP 7520Ink cartridge calls for 2 black cartridges--one regular and one XLThe black replacement cartridges I've bought to replace the smaller (regular) one do not fit the carriage. They are the same size as the XL. I've bought cartridges in two different stores and neither fits. The printer will not function without all five cartridtes (2 black, and the 3 colors).

I have this image of a Photosmart 7520 ink setup that may help -- the example image does show the photo black cartridge having the "bow tie" on the cartridge instead of the newer style tiny camera image that is imprinted on new photo black cartridges; nonetheless, the image does also show the rather "giant" larger "regular black" color cartridge that can be used on the far right. Except for the rather outsized "regular black" cartridge, the XL color cartridges are not overly large, that is, they fit in the same slots as do the regular sized color slots for the cartridge of that designated color. Reference Posts by our Provost Bob_Headrick: Photosmart 7525 and Incompatible 564XL Black Ink Cartridge Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges Please offer Kudos to Bob's Posts to show support and appreciation. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

564xl or just 564 ink cartridge

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