5800 does not display caller's name :/

ok I did my research on the net before posting here. Apparently there's no solution. NOKIA's done something wrong and please correct me if I am mistaken.
The only way to display ALL (not just a few) contacts when they are calling (in my case/phone), is to have them stored in SIM card ONLY. But if I do this I cannot put them in shortcut on the front screen. The phone says (when I am calle to pick a contact frm the list) that there are no contacts..!!! How did they mess this up so badly??
Anyone has any idea how to fix this? 
PS There are no duplicate entries.
PS2 I have the latest firmware

To add the names and numbers stored on the SIM card to the contacts list in Contacts,
1. Press the ‘Menu’ key (white key).
2. Tap ‘Contacts’ and ‘Open’ (press the Navi key).
* If this is the first time you have used the phone, it will ask you ‘Copy new SIM contacts to Contacts?’, tap ‘Yes’ (left soft key). If this doesn’t happen then continue with the steps below.
3. Tap ‘Options’ (left soft key).
4. Tap ‘Settings’.
5. Tap ‘Contacts to display’.
6. Tap the contacts you wish to have displayed and a tick will appear next to them, then tap ‘OK’ (left soft key).
7. Tap ‘Back’ (right soft key).
8. SIM card contacts will now show up on the contacts screen, with a SIM card icon next to them.
To copy contacts from your SIM to your phone,
1. Press the ‘Menu’ key (white key).
2. Tap ‘Contacts’ and ‘Open’ (press the Navi key).
3. Tap ‘Options’ (left soft key).
4. Tap ‘Mark/Unmark’, you can now either mark the contact that you have highlighted, or mark all your contacts.
5. Tap ‘Options’ (left soft key).
6. Tap ‘Copy’.
7. Tap ‘Phone memory’
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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