5800 freezes on start-up and doesn't recognise ser...

hi,
i have a 5800 XM which i got from vodafone last year.   I have a problem when starting up the phone.  First the vodafone start-up screen/symbol doesn't come up. then the phone manages to load the main screen but it has no vodafone symbol, no signal and none of the buttons work, including the on/off button.  plus the back light stays on.  this has been happening on and off from when i recieved the phone.  I have up dated the software to the latest version, with no joy.  i was able to solve the problem by taking the battery and sim card out and re-starting the phone but this hasn't worked this time.  vodafone are refusing to fix the problem.  any one else had this problem or know what is causing it? thanks

You could try returning the phone back to its out of the box state by carrying out the deep reset. Click here for the procedure. Make sure you back up your phone beforehand because you will lose all your data. Try to backup as little as possible because you may reintroduce the problem when you restore.

Similar Messages

  • ITunes freezes and doesn't recognise iPhone

    Hi, I've got an issue with my iPhone 3G running on iOS 4.0.1. Everytime I connect it to my PC (running on Windows 7 32-bit), iTunes freezes for a few minutes and doesn't recognise the device. I've been searching for the solution for a couple of days now and have found the following thread:
    http://discussions.apple.com/thread.jspa?threadID=1141495&start=75&tstart=0
    Fix provided by BeeBopp work for me but only until I reboot my PC. Then I have the same situation - having iPhone connected to PC, iTunes freezes and doesn't recognise the device - so I need to go to Device Manager and update the drivers manually even though they seem to have been installed correctly (I have Apple Mobile Device on my list before I update the drivers), but I need to point Windows to use the drivers from
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    I have already tried:
    -completely removing iTunes and its configuration files
    -reinstalling iTunes (the newest available version)
    -removing iPhone from the devices list and reinstalling Apple drivers
    Nothing works - everytime I reboot PC, I need to update drivers manually.
    Do you have any idea what's causing that? Thanks

    Hello cn12,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ts3219
    Best of luck,
    Mario

  • MacBook Pro freezes during start up and safe boot

    MacBook Pro freezes during start up and will not start in safe boot in recovery, it goes back to apple screen with spinning gear

    Stinkster,
    does your MacBook Pro have a removable battery? If so, then it originally came with grey installation DVDs. If it doesn’t have a removable battery, look on the bottom of your MacBook Pro for its serial number (it’s etched there in tiny print). If its serial number has eleven characters, write down the last three of them; if it has twelve, write down the last four. Include the three or four characters in your reply; they can determine which model MacBook Pro you have, and the model will determine whether it originally came with grey installation DVDs or not.
    If your MacBook Pro did originally come with grey installation DVDs, then you’re going to need to find them (or buy a replacement pair from Apple or iFixit) to reïnstall Mac OS X on your current hard drive, or to install it on a replacement hard drive.

  • I'm trying to record only part of my screen using my Quicktime 10.0, but once I press record in the "Screen recording" feature it automatically starts recording and doesn't give me the option to choose what part of the screen to capture. What gives?

    I'm trying to record only part of my screen using my Quicktime 10.0, but once I press record in the "Screen recording" feature it automatically starts recording and doesn't give me the option to choose what part of the screen to capture. What gives?

    QuickTime version 10 can only record the entire screen.
    10.1, 10.2 and 10.3 offer part of the screen recording.

  • Bootcamp windows7 freezing on start up and taking around 40 minutes to load. Mac mountain lion also taking around 5 minutes to load on start up

    I would like to have your kind support..Bootcamp windows7 freezing on start up and taking around 40 minutes to load. Mac mountain lion also taking around 5 minutes to load on start up.

    My first step would be to get rid of "Norton protection". Boot from your OS 10.6 disc, navigate through your hard drivve and trash anything that is Norton. Empty the trash.
    Next, run Disk Utility and ask it to repair the hard drive.

  • Strange error message when starting ITunes, ITunes doesn't recognise devices for wifi sync

    I have other wifi problems with my IMac running Mountain Lion but this is the most annoying. When I start ITunes it doesn't recognise that I have my IPhone 5 and my IPad 2 sitting connected to the same wifi network and waiting to sync.
    In the Console I get this error exactly when ITunes starts up:
    24/11/2012 12:56:36.038 genatsdb[220]: *GENATSDB* FontObjects generated = 598
    24/11/2012 12:56:36.631 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 1
    24/11/2012 12:56:36.633 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 2
    24/11/2012 12:56:36.635 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 3
    24/11/2012 12:56:36.637 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 4
    24/11/2012 12:56:36.639 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 6
    24/11/2012 12:56:36.641 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 7
    24/11/2012 12:56:36.643 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 8
    24/11/2012 12:56:36.644 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 9
    24/11/2012 12:56:36.646 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 10
    24/11/2012 12:56:36.648 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 11
    24/11/2012 12:56:36.649 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 12
    24/11/2012 12:56:36.651 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 13
    24/11/2012 12:56:36.653 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 14
    24/11/2012 12:56:36.655 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 15
    24/11/2012 12:56:36.656 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 16
    24/11/2012 12:56:36.658 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 17
    24/11/2012 12:56:36.660 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 18
    24/11/2012 12:56:36.661 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 19
    24/11/2012 12:56:36.663 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 20
    24/11/2012 12:56:36.665 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 21
    24/11/2012 12:56:36.666 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 22
    24/11/2012 12:56:36.668 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 23
    24/11/2012 12:56:36.670 mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 24
    24/11/2012 12:56:47.678 iTunes[239]:  AVF KeyExchange Version from driver for Certificates 1
    Google search has explained to me that this is related to Bonjour but nothing further. I have done the 'usual' - booted in safe mode, repaired permissions, updated software, reinstalled Mountain Lion via Disc Recovery, restarted my modem etc.
    Before I just wipe the hard drive and start again from scratch, maybe there's something obvious I'm not doing? Every other device in the house (2 x Iphones, 2 x Ipads, 1 Apple TV, 2 wifi radios and 1 other IMac desktop) have no problems with the wifi network.

    I am having similar issue.  Getting these same 24 error messages everytime I start iTunes. Sharing is already off.
    5/9/13 8:20:04.107 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 1
    5/9/13 8:20:04.109 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 2
    5/9/13 8:20:04.111 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 3
    5/9/13 8:20:04.113 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 5
    5/9/13 8:20:04.115 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 6
    5/9/13 8:20:04.117 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 7
    5/9/13 8:20:04.120 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 8
    5/9/13 8:20:04.122 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 9
    5/9/13 8:20:04.124 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 10
    5/9/13 8:20:04.125 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 11
    5/9/13 8:20:04.127 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 12
    5/9/13 8:20:04.129 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 13
    5/9/13 8:20:04.131 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 14
    5/9/13 8:20:04.133 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 15
    5/9/13 8:20:04.135 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 16
    5/9/13 8:20:04.137 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 17
    5/9/13 8:20:04.140 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 18
    5/9/13 8:20:04.142 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 19
    5/9/13 8:20:04.144 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 20
    5/9/13 8:20:04.146 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 21
    5/9/13 8:20:04.148 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 22
    5/9/13 8:20:04.150 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 23
    5/9/13 8:20:04.152 PM mDNSResponder[39]: ERROR: handle_resolve_request bad interfaceIndex 24

  • Itunes 12.1.2.27, macbook air, Doesn't quit and doesn't recognised just iphone6 plus ios 8.1.2.

    Itunes 12.1.2.27, macbook air, Doesn't quit and doesn't recognised just iphone6 plus ios 8.1.2.
    it does recognize iphone5 and other iphone 6

    Hi Chalmita,
    For your immediate issue of the MacBook Air not shutting down, try the following:
    OS X Yosemite: Log out, sleep, restart, and shut down
    https://support.apple.com/kb/PH18786?locale=en_US
    Hold down the power button until you see the restart, sleep, or shut down dialog, then click Shut Down, or press Return.
    If you don’t want the app windows you currently have open to reopen when you restart your Mac and sign in, deselect “Reopen windows when logging back in.”
    If your Mac won’t shut down, press and hold the power button for 5 seconds to force a shutdown.
    Important:   If you force a shutdown, you may lose unsaved changes in open documents.
    The Mac is completely shut down when there is a black screen, no active power light, and no fan or drive noise.
    What version of OS X do you have on your Mac?  It might be helpful to back up your computer with Time Machine and update to the latest version, which is 10.0.3.  Do the same with your iPhones so that everything is up to date.
    Update OS X and App Store apps on your Mac - Apple Support
    https://support.apple.com/en-us/HT201541
    Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
    https://support.apple.com/en-us/HT204204
    Cheers!
    - Judy

  • Adding a photo/still image to start of movie freezes on that image and doesn't transition to rest of movie

    I have basically completed my movie with images, audio clips and background audio.  I want to add one more still image to the start of the movie but when I do that and try to play my movie, it freezes on that one image I just added (yet continues to play the audio for the rest of the movie).  I took my problem to the Apple store today and they had no clue how to fix (said it must be a bug) and just suggested I export the movie then import it again into a new movie.  But when I do that I lose the quality of the images considerably.  I am 99% done with the movie and just need this title image inserted in. 
    Any ideas why this might be happening or how to resolve without re-building the entire movie again?

    Some things to try.
    1) shut down iMovie and turn off your Mac. Then restart your Mac and start iMovie. This will give iMovie the maximum amount of memory available.
    2) Have you tried sharing the movie? Does the problem exist in the shared version?
    3) What kind of image and what are the dimensions? e.g. JPEG 4000x6000

  • Anyone with the same problem? My macbook pro is freezing on start up and I get the follin

    My macbook pro is freezing on startup lately! It is wierd because I think the computer is still working, I can turn the volume up and down, and change the light in the keyboard and so on... But it still doesnt work.. I took a photo with my iphone? My macbook is kindda old I think it is from 2007. 2,4 ghz, Intel Core 2 Duo, 2gb mhz DDR2 SDRAM
    I have installed version 10.6.8 on it..
    Hope someone can help!

    Did you ever figure this out?  I'm having the same problem now... I have a 2008 macbook pro, running mountain lino and it's been doing this.. I tried booking in safe mode and got the same result.  Single-user mode didn't even run, and it just kept starting and shutting down without the screen turning on.  Really weird.
    Anyways, if you found a solution I'd appreciate it if you could let me know.  Thanks

  • Macbook Pro "freezes" on Start up and Beeps - HELP!

    I have a brand new Macbook Pro (Christmas 2011), and today it was installing updates. It stated that it needed to restart to complete the updates, so I confirmed it. It shut down fine, but then didn't start up again on it's own. I waited for about an hour before manually starting the computer by pressing the power button. It did the opening chime and then the logo screen came up, but then it started a series of beeps (beep, beep, beep-------beep, beep, beep-------beep, beep, beep, etc.) along with accompying blinking bqattery light (it is fully charged). It froze on the logo screen and continued to beep for a half an hour before I forced it to shut down (control+command+power button). I tried restarting it in safe mode (holding the shift button down during startup), but it only resulted in the computer freezing on the logo screen for about five minutes before shutting itself off (no beeping or light that time, though). I went through my instruction manual as well as online searches to see if maybe I could somehow restore the computer to factory settings and I CAN get it to get into the Disk Utility section (holding down the option button during startup), but I'm absolutely terrified of erasing something I shouldn't, or have it all be for naught.
    So, what's my best bet here? Is there a way I can fix this, at home and safely, or should I get my warrantee out and take it back to the store (Best Buy) and let them try to fix it?
    Desperate for help,
    Vanessa

    It is better to take the MBP back to the store. They may be able to help you.
    Best.

  • Freezing upon start up and odd "chirping" noise from the base of my Macbook Pro summer 2011.

    Sometimes when I start up my macbook pro it freezes and I get the "thinking" icon in place of my mouse.  The only way to resolve this is to force shut down my computer.  Also, when I put pressure on the bottom of my computer to lift it up I get this odd chirping noise.

    That could be the stepping motor in the hard drive making noise.  Sometimes the noise means nothing, other times it could mean a problem with the hard drive and it could fail soon.  Could be a fan out of allignment.  If you can backup your data, do so.  If you an get to an Apple genius bar, take it in and have the techs run some tests to find out what the noise is.

  • My browsers keep freezing up until I have to forcequit. Firefox freezes at start-up and safari works for a bit but usually freezes when opening tabs. When I try to submit a crash report in either case, it always tells me "submission failed".

    This started yesterday night. I tried to restore firefox to yesterday morning's time machine version, but no dice. No idea what's causing it, I haven't installed anything.
    The refusing to submit my crash reports really confuses. I don't know if it's applicable to everything or just browsers - browsers are the only thing that have crashed.
    Thanks for the help!

    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!

  • Black horizontal lines on start up and doesn't load GUI

    So here it goes
    My Late '11 15inch Macbook Pro went bonanas today. When it starts up there all these black horizontal lines running across the screen jiggering jabbering everywhere and I see three apple logos (due to GPU glitch I am guessing) after loading everything goes white and my laptop heats up and battery dies within like half an hour. I was bummed but then like after restarting a bunch of times and recharging my laptop it starting up normal again! I was super happy, but then it experienced the same crash next time the battery died. So, this has been going on and off; I don't know whats going on but it seems fixable I just want to know how.

    Probably by replacing the logic board.  I suggest that you take the MBP to an Apple store genius bar for a FREE evaluation .  Then you will be in a position to make an informed decision.
    Ciao.

  • Centro Freezes Upon Incoming Calls and Doesn't Register When Trying to Make a Call

    I am currently on my second Centro since March 18th and both have had the same issues. Sporadically when receiving incoming calls the phone likes to freeze up. I have tried waiting it out to see what happens, but the screen stays. The only way I have found out of this is to remove the back take out the battery and put it back in. This has happened on base phone with no apps. I haven't even gotten to Versamail yet, which seems like that offers a whole assortment of new problems. So this is pretty much out of the box stock and it is this flawed. I have never owned a Palm device before and I must say this isn't giving me a good impression of the company. I am hoping someone here can give me a fix. I really like the style of the phone and the features when it is working, but I can't have a phone that won't answer or make calls. I believe that is the point of one. I'm tempted to just go back and get a Blackberry like my fiance. That seems to work fine. I don't mean to be threatening, but while researching this problem it seems like there is no answer and Palm isn't really doing anything to fix it. The closest thing I saw to an answer was that Centro is a new phone and is bound to have flaws. Is that it? We are stuck to suffer with a faulty device because we originally liked the product we purchased. If someone can help me it would be much appreciated. I want to keep this phone, but maybe it wasn't meant to be.
    Post relates to: Centro (AT&T)

    Hi, and welcome to the Palm Community Forums.
    First, I have removed your three (3) other posts on this same subject in other threads, as one is sufficient.
    The vast majority of Centro owners seem to very happy with their phones, including me (and I am not a Palm employee, just a volunteer here).  My Centro (from AT&T, just like yours) works just fine sending and receiving calls.  So, that leads me to the conclusion that either:
    Something is wrong with your individual device, which can happen.  Yes, I suppose bad luck can strike you even with two phones.  Or,
    Something you are doing with the phone is causing a problem.
    Did you upgrade from a previous Palm OS phone or handheld device on your computer?  If so, and if you are using the same Hotsync ID, then your system files may be that is the issue.  Even after you Hard Reset, try to use the phone BEFORE you Hotsync it back to your desktop.
    If you still cannot make or receive calls with your Centro immediately after you do a correct Hard Reset (maybe you're not doing that correctly?), before Hotsyncing with your computer, then I would take the phone to your local AT&T store to see if they cannot give you one that works.  The Centro comes with a one-year warranty, and AT&T has a 30-day no-questions-asked return policy.
    Good luck.
    Post relates to: None
    smkranz
    I am a volunteer, and not an HP employee.
    Palm OS ∙ webOS ∙ Android

  • Adobe reader XI freezes upon start up and wont work

    Hi
    I am running Windows 7 home premium with 64bit system and Kaperskys antivirus.  Everytime I open adobe XI it freezes up and displays the thinking icon both on the mouse hover and right screen of the adobe reader.  I tried installing the older adobe X as a couple discussion threads advised.  The older adobe X works a couple times then does the same thing.  I need the reader to read and sign docs.  Does anyone know how to make it work on my comp???  Thank you!!!
    Cody, Bend, OR

    Try these things for Reader XI...
    Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
    Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
    If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
    It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Maybe you are looking for