5800 Issues Running My Life

I have a 5800 that I have been troubleshooting for the past Month.  We have been to the provider who has now replaced the phone twice in the past two months.  Calling out appears to be fine. However when customizing the phone I am unable to set picture and a ringtone to a contact in the contact list.  The Contact is saved on the phone.  When the person dials in the picture will display correctly but the ringtone will play a default ring not a custom file as selected.  This has heppened on all 3 of the phones.  I am down to the OS of the phone which the provider says is up to date.  Can anyone tell me if there is an issue with this and hopefully how to resolve it. 
Thanks

where is the tone stored that you use if its on the memory card try moving the tone to the phones memory then see if it works
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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                      Im begging you to please give us chance to downgrade our iphones from ios 8 to ios 6.4
               i know profit is the main goal here but let us enjoy Using our device. Anyway we those people graving for the downgrade co's our battery drain too
               Too fast...please please please apple give us the ios 6 downgrade please please please please please

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    Hardware Information:
        MacBook Pro (13-inch, Mid 2012)
        MacBook Pro - model: MacBookPro9,2
        1 2.9 GHz Intel Core i7 CPU: 2 cores
        8 GB RAM
    Video Information:
        Intel HD Graphics 4000 - VRAM: 1024 MB
    System Software:
        OS X 10.9.2 (13C64) - Uptime: 24 days 13:3:59
    Disk Information:
        APPLE HDD HTS541075A9E662 disk0 : (750.16 GB)
            EFI (disk0s1) <not mounted>: 209.7 MB
            Macintosh HD (disk0s2) / [Startup]: 749.3 GB (198.7 GB free)
            Recovery HD (disk0s3) <not mounted>: 650 MB
        HL-DT-ST DVDRW  GS41N 
    USB Information:
        BUFFALO INC. HD-GDU3 2 TB
            Timeline Backup (disk2s1) /Volumes/Timeline Backup: 2 TB (734.07 GB free)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
        Hewlett-Packard HP LaserJet Professional P1102w
        Mitsumi Electric Hub in Apple Extended USB Keyboard
            Mitsumi Electric Apple Extended USB Keyboard
        Apple Inc. FaceTime HD Camera (Built-in)
    FireWire Information:
    Thunderbolt Information:
        Apple Inc. thunderbolt_bus
    Kernel Extensions:
        com.protectmac.kext.AntiVirus    (1.1.5)
    Startup Items:
        CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
        NMTCPSettingsTuning: Path: /System/Library/StartupItems/NMTCPSettingsTuning
        HP IO: Path: /Library/StartupItems/HP IO
        HWNetMgr: Path: /Library/StartupItems/HWNetMgr
        HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Launch Daemons:
        [System]    com.adobe.fpsaud.plist 3rd-Party support link
        [System]    com.adobe.SwitchBoard.plist 3rd-Party support link
        [System]    com.fitbit.galileod.plist 3rd-Party support link
        [System]    com.google.keystone.daemon.plist 3rd-Party support link
        [System]    com.microsoft.office.licensing.helper.plist 3rd-Party support link
        [invalid]    com.oracle.java.Helper-Tool.plist
        [System]    com.protectmac.AntiVirus.plist 3rd-Party support link
        [System]    com.quark.quarkupdate.plist 3rd-Party support link
        [System]    com.taoeffect.ispyd.plist 3rd-Party support link
        [System]    com.xrite.device.xrdd.plist 3rd-Party support link
    Launch Agents:
        [System]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
        [System]    com.adobe.CS5ServiceManager.plist 3rd-Party support link
        [System]    com.creativeinaustria.LetterOpener.OutlookPlugin.Agent.plist 3rd-Party support link
        [System]    com.google.keystone.agent.plist 3rd-Party support link
        [System]    com.hp.help.tocgenerator.plist 3rd-Party support link
        [invalid]    com.oracle.java.Java-Updater.plist
        [System]    com.quark.quarkupdate.agent.plist 3rd-Party support link
        [invalid]    com.samsung.AWPAgent.plist
        [System]    com.xrite.device.softwareupdate.plist 3rd-Party support link
        [System]    jp.co.canon.UFR2.BG.plist 3rd-Party support link
    User Launch Agents:
        [not loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
        [not loaded]    com.adobe.ARM.[...].plist 3rd-Party support link
        [not loaded]    com.akamai.single-user-client.plist 3rd-Party support link
        [not loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
        [not loaded]    com.hp.printerAgent.plist 3rd-Party support link
        [not loaded]    com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
        [not loaded]    com.spotify.webhelper.plist 3rd-Party support link
    User Login Items:
        Skype
        AdobeResourceSynchronizer
        iTunesHelper
        PocketMacForBlackBerry
        Microsoft Database Daemon
        VMware Fusion Start Menu
        Dropbox
        Boingo Wi-Finder
        ProtectMacAntiVirusAgent
    Internet Plug-ins:
        o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
        Default Browser: Version: 537 - SDK 10.9
        Flip4Mac WMV Plugin: Version: 2.1.2.72 3rd-Party support link
        OfficeLiveBrowserPlugin: Version: 12.2.6 3rd-Party support link
        RealPlayer Plugin: Version: (null) 3rd-Party support link
        AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
        FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
        Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
        SlingPlayer: Version: (null) - SDK 10.6 3rd-Party support link
        Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
        QuickTime Plugin: Version: 7.7.3
        googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
        iPhotoPhotocast: Version: 7.0
        AdobePDFViewer: Version: 10.1.9 3rd-Party support link
        SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
        WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 3rd-Party support link
        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
    Safari Extensions:
        Slick Savings: Version: 1.0
        Searchme: Version: 1.3
        Amazon Shopping Assistant: Version: 1.1
        Ebay Shopping Assistant: Version: 1.1
    Audio Plug-ins:
        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
        AirPlay: Version: 2.0 - SDK 10.9
        AppleAVBAudio: Version: 203.2 - SDK 10.9
        iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
        Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
        WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link
    3rd Party Preference Panes:
        Akamai NetSession Preferences  3rd-Party support link
        Flash Player  3rd-Party support link
        Flip4Mac WMV  3rd-Party support link
        HP Scanjet  3rd-Party support link
        Quark Update Preferences  3rd-Party support link
    Old Applications:
        Microsoft Language Register:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
        Set IP:    Version: 1.0.1 - SDK 10.5 3rd-Party support link
            /Users/[redacted]/Desktop/folder/PrinterDriver/MAC_Installer/MAC_Printer/SetIP/ Set IP.app
        SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link
            /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
        Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link
            /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
        H&R Block 2013:    Version: 1.4 - SDK 10.5 3rd-Party support link
        H&R Block 2011:    Version: 1.3 - SDK 10.4 3rd-Party support link
        H&R Block 2012:    Version: 1.10 - SDK 10.5 3rd-Party support link
        /Applications/Microsoft Office 2011
            Microsoft PowerPoint:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Outlook:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Word:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Document Connection:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
        /Applications/Microsoft Office 2011/Office
            Microsoft Graph:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Database Utility:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Office Reminders:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Upload Center:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            My Day:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            SyncServicesAgent:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Open XML for Excel:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Alerts Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Database Daemon:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Chart Converter:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
            Microsoft Clip Gallery:    Version: 14.3.9 - SDK 10.5 3rd-Party support link
        Perfect Effects Free:    Version: 3.0.2 - SDK 10.5 3rd-Party support link
            /Applications/Perfect Effects Free/Perfect Effects Free.app
        /Users/[redacted]/Library/Application Support/WebEx Folder/1224
            Cisco WebEx Meeting Center:    Version: 11.24.32.0 - SDK 10.5 3rd-Party support link
            asannotation2:    Version: 8.25.31.0 - SDK 10.5 3rd-Party support link
            atmsupload:    Version: 4.14.29.0 - SDK 10.5 3rd-Party support link
            convertpdf:    Version: 1.2 - SDK 10.5 3rd-Party support link
        Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link
            /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
        Audacity:    Version: 2.0.2.0 - SDK 10.4 3rd-Party support link
            /Applications/Audacity/Audacity.app
        /Library/Application Support/Microsoft/MERP2.0
            Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link
            Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link
        QuarkUpdate:    Version: 1.1.0.1 - SDK 10.5 3rd-Party support link
            /Library/Application Support/Quark/AutoUpdate/QuarkUpdate.app
        Set IP:    Version: 1.0.1 - SDK 10.5 3rd-Party support link
            /Users/[redacted]/Desktop/PrinterDriver/MAC_Installer/MAC_Printer/SetIP/Set IP.app
    Time Machine:
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 697.84 GB Disk used: 512.78 GB
        Destinations:
            Timeline Backup [Local] (Last used)
            Total size: 2 
            Total number of backups: 35
            Oldest backup: 2013-10-06 20:07:55 +0000
            Last backup: 2014-03-28 19:36:19 +0000
            Size of backup disk: Adequate
                Backup size 2  > (Disk used 512.78 GB X 3)
        Time Machine details may not be accurate.
        All volumes being backed up may not be listed.
    Top Processes by CPU:
            52%    System Preferences
             7%    Finder
             6%    com.apple.preferences.users.remoteservice
             6%    CVMCompiler
             5%    gamed
    Top Processes by Memory:
        573 MB    systemstats
        401 MB    firefox
        279 MB    Finder
        74 MB    Mail
        66 MB    WindowServer
    Virtual Memory Information:
        31 MB    Free RAM
        1.28 GB    Active RAM
        1.26 GB    Inactive RAM
        1.66 GB    Wired RAM
        201.07 GB    Page-ins
        6.79 GB    Page-outs

    The message has nothing to do with low disk space.
    There is excessive swapping of data between physical memory (that is, the memory chips on the logic board) and virtual memory (one or more files on the startup volume.) That activity is relatively slow and causes the whole system to be less responsive. It can happen for two reasons:
    A long-running process with a memory leak (a kind of bug)
    Not enough memory for your usage pattern
    Tracking down a memory leak can be difficult, and it may come down to a process of elimination.
    These instructions are for OS X 10.9 ("Mavericks.") The procedure may be slightly different for earlier versions of OS X.
    When you notice the swap activity, open the Activity Monitor application and select All Processes from the View menu, if it's not already selected. Select the Memory tab. Click the heading of the Real Mem column in the process table twice to sort the table with the highest value at the top. If you don't see that column, select
    View ▹ Columns ▹ Real Memory
    from the menu bar.
    If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it's done.
    The processes named "Safari Web Content" render web pages for Safari. They use a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider them prime suspects.
    Another process often implicated in memory leaks is "inkjet4" or "inkjet8," which is a component of the HP printing software. If it's present, force-quit the process in Activity Monitor to solve the problem temporarily. Empty the print queues in the Printers & Scanners preference pane (which has a slightly different name in each recent version of OS X.) If you don't use an HP printer, remove the software. Otherwise, if the problem is recurrent, update the software (which may not help) or contact HP support.
    "Wired" memory should be a small part of the total. That memory is not swapped, but it makes less physical memory available which may then result in swapping. If you have a lot of wired memory, that's usually an indication of a memory leak in a third-party program that modifies the operating system at a low level. Ask for guidance in that case.
    If you don't have an obvious memory leak, your options are to install more memory (if possible) or to run fewer programs simultaneously.
    The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command: 
    sudo leaks -nocontext -nostacks process | grep total
    where process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the  leaks(1) man page and the Apple developer documentation for details.

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