5800 key lock problem during phone calls - firmwar...

See previous post that is marked as solved, but is not solved in my case.
I am using Mail for Exchange, my company forces the phone to lock after 10 minutes of idle time.
When I get a phonecall when the phone is locked, there is no way that you can have access tto normal phonecall functions as <Mute> and <Speaker> during a phonecall. And you can not unlock without breaking the call..
Yes when you receive a call ther is a green <answer> and a blue <unlock> slider. Howvever when swipng the <unlock> you can only choose between <answer> and <reject> and there is [Option] that gives you access to <answer> or <reject> aswell.
In other words no access to phone functions, No way you can activate the speaker on the phone when you were called while the phone was locked. This is quite useless and in my opinion a design flaw. 
NOKIA HELP ---- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----- NOKIA HELP ----
.NOKIA HELP ----

whats stupid that your company has locked the phone in some way?
back up your data and reformatt the phone if you wish this should remove the lock (where ever they got it from we would like to know)
this will take your phone back to out of box condition
try these code below
. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for all operations listed here is 12345
2. *#7370# - Reformat your phone
3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. )
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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