5800 Nav Ed--Frozen nokia screen during shut off

Question

Had this phone for one month. When I tried to shut it down today, it stayed on the 'nokia' screen for a few hours. I tried to forcefullly shut it off by pulling out the battery. The fone shut off. But, when I place the battery back and turn it on, it stays at the same 'nokia' screen. Tried this a few times and no help yet.
Any ideas anyone? Any way to reset the phone without losing my photos,videos, voice recordings and music?

Answer 1

Good morning,
I'm currently experiencing the same problems with my nokia 5800 XM device. I transfered some song using the mass storage mode (connected via USB). Everything was fine the song was playing, but when I had to message the phone froze. I pressed the power on/off button but it didn't respond. So I removed the battery for about 30 seconds and tried to restart the phone
Everything went fine but a bit slower. When entering the pin, I press a number and it would litterally take 10 seconds before the phone 'realized' my finger was on a number (for entering the pin). It took another 10 seconds before the * was shown. So after a bit of patience my phone was starting up (shaking hands nokia screen was as usual.). But when my phone was starting, nothing was showing on the sreen exept for my background and my operator (Not even battery power, reception or the contact & dialer buttons). After about a minute I pressed the menu button, the menu popped up as usual, but still it wasn't showing battery power and the reception. I pressed a menu button (messaging) and it took ages to load, I figured: **bleep** this, restart it again. My headphones were still plugged in so I figured maybe they caused the problem. No succes, same problem after restart.
Next I did a hard reset of the phone (since my messages and the rest were stored on the memory card and didn't have any applications to backup) removing the memory card first. The phone reset nicely, I thought: oh sweet, problem fixed. I let the phone start and than shut it down so I could put in the memory card again. You can already guess, once the memory card was plugged in and I started my phone everything was deadslow again. Buttons responded with huge delays, icon's weren't showing, ... I tried to change my messaging memory from the phone memory to the memory card. "Memory not accesible". I opened the file manager (with lots of patience and controlling myself from not trowing the phone into the wall ) and saw the Memory Card was grayed out.
Restarted the phone, didn't work, yanked out the battery, yanked out the memory card, started it up: Guess what: everything was lightning fast again. So what did I do to the memory card to get it **bleep**ed up like this and how to fix it? (My computer does not have a small Memory Card slot, neither any SD card converter where you can put in the small ones, so format via my computer is not possible)
Also another question: When I first had my phone at first, I stored all my messages on the phone memory, after a while the phone's performance was nothing compared to what it should be. I looked at the available memory on the phone's internal memory and it was about 20 MB left, so I first removed some programs. I found the option of storing my messsages in the memory card, did that and moved my messages. Did a hard reset and the phone and it was good as new (with my messages intact). But kept on storing the messages just right in my inbox (now located on the memory card) but after another 1000-2000 texts the phone was slowing in performance. After 4000 texts it took ages to load one or to load an empty text screen when pressing reply. So I move my texts to the 'my folder', after the copying the messaging went back to usual. Before my problem described above with my memory card I had around 8000 messages in 'my folder'. Now my memory card is removed from my phone, I had no texts anymore, but the messaging's performance greatly improved again. Is this a common S60 problem? My brother owns a N-series phone and also complains about the performance slowing when he has too many texts stored.
Anyhow, thanks for reading all this and I hope someone could help me, it would be greatly appreciated.
Ruben