5800 Screen Problem - Nokia Response

Have detailed the problems I am having elsewhere. Have also seen many other threads started about the same problem and the WWW provides much other evidence that there is an issue with the screen malfunctioning on 5800.
I have yet to see a response from Nokia or even any comment or advice from Nokia on these forums.
Sure there is plenty of advice telling me to take it to a Nokia Care Centre which I will have to do.
Has anyone that has taken a phone to a care centre had any success ? Has it been fixed, or replaced and what reason was given ?
But what about the underlying problem. With so many phones going wrong there is clearly a serious problem with quite a lot of handsets.
Can anyone from Nokia comment on this problem on this thread. It must be a known problem.

Well I agree with you about the issue with the cold there but you make it sound as though it is normal for this to happen. I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options!!! I don't think so!!
Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day!!! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!!! Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user.
Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
Hope that is of some use to you.

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Nokia 5800 screen problems when unlocking

When I unlock my phone, I get horizontal and/or vertical lines - I can't use the phone during this time, because the display is so badly affected!
After about 5-10 seconds, the home screen will show perfectly normal. When I either lock the phone, or lock it manually, then unlock it a few minutes later the lines come back again!
Is this a hardware or software fault? If it is a software fault, how can I resolve this annoying problem?
5800 v20.0.012 -- 6500s v9.40 -- 6233 v5.43 -- 5140 v3.13

I have exactly the same fault on my 5800 to the point where the phone is completely unusable.
Used the "Contact Us" facility 5 days ago - still waiting for a reply/acknowledgment.
I bought the phone in mid February so it was quite an early release model, V11 frimware, but the screen fault was there early on but only very occassionally. Had the phone updated to V20 but the problem was still there. However it got progressively worse until the phone became unusable. The screen can only be restored by powering off and on again but once the screen has gone into saver mode it cannot be restored via the unlock button, or any other means other than a power down.
Sent the phone to the Nokia "Anovo" repair centre only to have it returned 10days later with exactly the same fault as I sent it in with. The return advice note stated that details of the repair would be found on the enclosed letter - there was no enclosed letter. The return form states that all phones sent in would be automatically updated to the latest firmware - mine wasn't, even though Nokia notified me 2 weeks previously to inform me that there was an update for my phone.
Rang Nokia Care last week, (Thursday) to be told that someone would contact me by phone, (borrowed phone obviously, as I had stated my 5800 was unusable). Friday and I had not been contacted. Rang again Friday morning 10.30am only to be told someone would contact me. Left a contact phone number again. Friday afternoon - still no contact so rang again. This time I was informed that someone should have told me that I wouldn't be contacted until Monday as thet were all "Very Busy" - I wonder why. Today, Monday afternoon stil no one has been in contact so I suppose I am going to have to go through the whole routine again.
I am very close to the point where I am going to give up and demand a refund for an item that is clearly "Not of Merchantable Quality" or "Fit for Purpose" which would be a shame as when it worked I was really pleased with it. I bought the phone outright so I have no contract redress so am completely in the hands of Nokia. I know that Nokia is a very large company and I am but a single customer but from all the forums I have lookes at since this saga started I am driven to believe that the 5800 is causing Nokia some serious problems.
If I do finally get some acknowledge from Nokia I will inform this forum.

Nokia 5800 Screen Problems After Firmware Update V...

Hi all,
I have the Nokia 5800 navigation edition. I just updated the firmwareon it from V40. to the latest available 51.2.007. Doing so has turned the phone's screen into a huge mess - the lower half of the screen is all white and the upper half has some weired flickering and the icons(the ones that are visible) are all messed up too and some of them are not responding at all.
Heres what I've done to resolve the problem:
- remove the battery, memory and sim cards for a few hours.
- reboot the phone without the memory card(eliminating any corrupt setup files).
- reinstalled the V51.2.007 update several times using bothe the Ovi Suite and the older Nokia PC Suite updater.
- tried running the updates on all XP, Vista and Windows 7.
Can you please advise me of any other possible solutions I can try. Is there any way to revert back to the older firmware. The phone was working just fine before the update.
Thank you all for your help.

There is another way to hard reset your phone and it is as follows.
With your phone powered off, press and hold Green + Red + Camera Keys. Then power on phone using the on/off button whilst keeping the three keys depressed until you see the Nokia Shaking Hands Logo.
Always remember to backup your phone before performing resets as your data may be lost.
This reset will revert the phone to its out of the box state, so it will revert back to the original version of Maps that came with the phone. However, this should be an issue as you can easily redownload and reinstall the latest again.

Nokia 5800 Screen problems may occur!

The weather cooling, it may lead to problems with cell phone screen!

Mine does not want to start after I restore original factory settings I can do anything the only thing I see is the light on three buttons. Please Nokia help us on this phone. You had my trust for the past 15 yrs as a loyal customer please do something.

Nokia Xpress Music 5800 screen problem!!!

Hello,
i am having major problems with the screen of my Nokia! Everything was fine until recently when the image on screen started constantly getting distorted (i.e. i can't see anything but blocks of colour!) I then have to either turn my phone off or keep locking and unlocking the phone until the image returns to normal. Oddly enough, i was playing with my phone at the bustop yesterday when someone noticed what was happening and said that he had the same problem with that phone and that the way to fix it was to delete any screensavers i had but the thing is, i don't have a screen saver! The only thing i can think of is that i did download some themes recently but they worked without a problem for about a month so i don't see why they would cause problems now! Does anyone have any suggestions?
Thanks in advance

Try Display Calibration..
Menu-->Settings-->Phone-->Touch Input-->Touch Screen Calibration..
..else, the problem may be because of the Screen Protector film (if fixed..)..or with a particular Theme..Change the theme and check..
--------------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Nokia Express music 5800 screen problems

Every time i receive a called the screen gets wild and i cant see who is calling me, also happen when the alarm sounds gets crazy and i cant shut off. This start happend when i made an actuallization of the software.
Please i need help, can somebody help me?

did you update the firmware ?
try resetting the device by typing in *#7370# security code is 12345
back up your data such as videos photos apps contacts etc
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

5800 screen problem....

hey frnds i had fitted magnet to stop lines on screen of 5800 ,but some times when i unlock the screen the screen shows black and white light is flashing and it take 2-3 min to recover plz help what to do..?

@adrianhughes
actually there are rumors that if you will fitted a magnet on the screen of the NOkia 5800.. the screen issue will be fixed.. but yea you're right.. sending the phone to carepoint would be the best solution for this one..
Smile lang lagi.

Nokia 5800 [ Screen and phone problems]

I got a problem with my nokia 5800 screen,
sometimes when my brightness is bellow 80% 2-3 flikering lines apear wherever i am ( home screen, watching a video, browser,call someone etc.)
when brightness is at 80% its normal always( maybe of the high brightness i may not see the lines)
however this is annoying and i want to know if i can do anything about it !
on top of that my phones shuts down suddenly on its own randomly!
the phone is functioning well running app without any problem and watching videos !
skype

The 5800 is getting on in years now so it's definitely a hardware issue your facing. Your best bet is to visit a Nokia Care Point and see if it's worth the cost of repair otherwise you'd be better off getting a new phone.
Ray.

Nokia is cheating us with their 5800 :( - Screen B...

I bought nokia 5800 on the first day of its release(jan 3rd,2009) in Bangalore,India.
The fone was gr8. But all of a sudden the screen got spoilt,
it used to go blur rendering it useless whenever the screen was unlocked(using the slider on the right side).
first i reinstalled the latest firware, restored original factory settings .. and did everything possible. But still the problem persisted.
Then took it to Nokia Care, hoping i cud get back my fone to a usable state.
But ther they said they dint have stock of lcd screens.. and also said tat this hardware issue is bound to occur on all 5800s.. M lucky it happened within warranty. i guess the same problem will be ther wit n97 too..
So now i'm in a state wher i cant use my fone, and also cant get it fixed.
Ther is one more issue, the free songs tat came with the fone, is unplayable as the license keys are not valid for the firmware version.. and theunlimited access to their music store is also BS.. ther is no store open for India yet.
Nokia is voted as the most trusted brand in India. If they continue cheating us like this, They are sure to become the least trusted brand in India.
http://www.youtube.com/Chandrubs
http://www.ChandruBS.co.nr

hi there,
How is the climate in bangalore??
the initial product 5800 released by Nokia had ear piece problems too sorry for ur 5800 which had LCD problem, fine that u have resorted to all that u can do inspite of it is a LCD problem which can be done onlu thru NCC
Is ur phone back to normal now ?? because one point u mentioned its done thur warranty and in the other u mentioned u cant use the phone nor repair it what happended??
Ur licences get deleted when u update ur firmware i think u can restore all the activation keys using the activation keys options in settings i am not sure about this since i havent done it sorry for partial info about this
I greatly agree with u that Nokia music is a farce thing that Nokia is doing with india, even in the latest version of nokia pc suite u will find Nokia music app instead of nokia music manager where they have not officially opened a music store in India
I hope nokia will be a trusted brand in india only for their legacy..........
Since this is user-user forum we can only comment on ur thoughts, 'contact us ' button at the top right of this page is the only way u can make Nokia understand that they are cheating
Message Edited by krizanand on 27-Jul-2009 11:33 AM
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

5800 touch screen problem

I have this phone from six months.
It is having touch screen problems since a few days.
like for eg. When I tap the message icon it opens gallery,The touch seems to be on right side wherever I tap or touch.The phone then when it gets restarted works fine.
Touch screen calibration does not seem to work and I have the latest firmware update too.
Please help.
Thanks

Had my 5800 for a few months now, and had no issues until 2 days ago. Suddenly, the touch screen stopped responding properly and was selecting the wrong icons. It was impossible to write a text message! The weird thing was that it wasn't selecting the next character/ icon to the left, it was completely random!! Tried turning off and on and removing battery, but that didn't work! Calibrating the screen also didn't work.
About 3 hours later I felt it vibrate in my pocket, so took it out and couldn't figure out why (no call/ text/ keypad still locked etc) but the touch screen was back to normal as if nothing was ever wrong!
So, happy it was just a minor 'blip', I carried on using the phone (with no problems) until tonight... Exactly the same has happened! Guess it'll be going back to Nokia for repair tomorrow!

Nokia 5800 Screen protector

Hello all,
Can anyone tell me good screen protector for Nokia 5800 to avoid finger print smudges? I have googled but all I found are the screens whcih have to be cut to 5800 screen size. I am looking for screen protectors designed for nokia 5800.
Help appriciated.
Thanks

I recommend those too but they need to be modified as the protector covers the proximity sensor.
Review taken from the Mobilefun site.
Not a bad product with the exception that you need to modify the screen protector itself in order for your phone to work correctly. Specifically, the 5800's proximity sensor does not like being covered by anything, even this thin protector. The resultant effect is that when applied, you will not be able to hold/mute calls etc when on a call as the sensor senses the protector and activates the key lock. Similarly, it means that you cannot see who's calling, as the proximity sensor kicks in as soon as the phone starts to ring. I'm not happy at having to modify what is otherwise an expensive protector but other than that, it works well.
http://www.mobilefun.co.uk/product/18195.htm
Grayburn @ www.nokiausers.net & www.dailymobile.se....come say Hello!!!
If you appreciate ANY help from a member,then show it by clicking on the Blue Star button, cheers

Nokia 6500s-1 Slide Screen Problem

Hi All,
I bought a new Nokia 6500s-1 (Slide ) , at the first use i noticed that the screen starts to blink when i review the menu icons, then when i use the options menu ,when i use the special characters in the massge, when i take a picture and i want to review it a white row in the middle of the screen blinks , but while im playing games no blink happened if the phone was not touched nothing happened too,
is this a software problem or a screen problem ? i feels dissapionted from this mobile model even so its not a cheap one.
please any suggestions ? i'm waiting a replay

I have got a Nokia N95 and it has been working fine until this morning i turned the mobile on and then everytime i pressed the down button on the mobile froze and the screen kept getting lighter and lighter till it was white then it would bring up the screen from befor but it had gone down the icon or on to my contacts (down key on stand by screen) the screen has also started to move across from where it was and where the screen had moved the pixels from the right had side of the screen to the left had side.
I have tried all the soft and hard resets and also updating the software up to the v31.0.017 and there is no warrenty left on the device
what can I do to sort out the problem with my phone?
if anybody can help me please contact me and put for the subject of the email faulty screen or something similar
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Nokia E75 screen problems

Hello,
I got a new Nokia E 75 phone in august and have been enjoying using it so far, but last week i noticed that right in the middle of the screen two black lines appeared, obviously they dont get lightened up when the screen switches on so when i type in something or open any other program those two lines appear just black and break my text. anyway, i didnt pay attention to it as it didnt bother me much at the beginning and i thought must be some screen problem. but yesterday i noticed that those black lines start to get longer, which means that my nokia screen is actually being distroyed gradually. i wonder if someone else have ever had such problems and what should i do with the phone, take it to be repaired??
thanx for any answer if any

Probably best to have it looked at by your local Nokia Care Point.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair.

Lumia screen problem

Hii
I bought my brand new lumia cell just 3 weeks before and after 3 4 days it suffered from screen problem. It become auto responsive. I got it replace immediately. But the miser hasn't left yet. The same problem occurred in the new unit.Not only that sometimes it hangs up, sometimes couldn't able to increase the volume while listening songs. I have no trust on nokia now as it was my first ever nokia phone. Going to shift to new company soon.

Since you have had the issue and a replacement Its possible your phones came from the same batch and there is a fault,return the device ASAP explaining the problem.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

5800 screen corruption

My 5800 has been fine these last 6 months but a few days ago it developed a fault whereby the screen corrupts when keylock off is selected. Sometimes it clears in a second or 2 other times it refuses to come back and repeated use ot the keylock and the red button are the only cures. The screen displays many horizontal lines and it is not possible to read anything but pressing the screen will activate any icons you touch even though you do not know which one you have pressed.
I have the latest software update. I have not tried a hard or soft reset. Took it back to local store today but its a new fault to them. they have offered to send it away and give me a loan phone meanwhile. Before I do that, I thought I would ask if anyone had seen anything similar.
Cheers

hi i recently got successfully repaired my broken screen on my 5800 it was working fine for a few days and then i updated the Firmware to V5... when it turned back on after update the bottom half of the screen was white and the top half is corrupt and looks like 1cm chunk of what should be on the right of the screen is now on the left...it also effects the digitiser which leads me to believe that it must be a software problem.....ive flashed the firmware (V5) over and over again and still no difference during the flash process however when the screen says nokia local mode and the screen looks fine so this must be a software problem????
if any one could help then that would be most appreciated!!!!

5800 Screen Problem - Nokia Response

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