5800: Software updater can't find phone

So yeah, the Nokia Software Updater can't find my phone, and the "in-phone" updater gives me an Connection Error. Nokia PC Suite detects my phone just fine, although the Connection Center doesn't.
I'm connecting through a USB directly to the computer.
Any tips? I've updated everything, from drivers to software, and also reinstalled everything twice already. I'm just out of solutions.

If you've the latest firmware version, you have to wait till a new update comes available for your device.
http://www.nokia-asia.com/support/download-software/device-software-update/can-i-update
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

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N95 Nokia Software Updater can't find phone, but P...

Hi,
The Lastest version of Nokia Software Updater can't find my phone(connected via USB). But Nokia PC Suite connects to my phone. Very weird.
I'm running windows vista business, Dell Laptop.
I have checked(using product code:0548763), and my N95 Firmware can be upgraded to v12.#, currently firmware is v11.#
I have disabled my windows firewall, and unistalled my McAffee anti-virus.
I think the issue might be with vista, because i successfully upgraded my phone on windows XP from v10.# to v11.#
But then PC Suite shouldn't work, on vista? I tried adding NSU to data execution protection exclusion list.
Can anyone help?
Thanks
Dasdk

i dont think the problem is with PC OS ..
i have xp and i cant upgrade my N 95 ..
it sometime shows Phone not recognized and sometime it sshows unable to retreive phone info....
this update thing sucks man !!

N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

E61 Software Updater Can't see phone

HI
My product number is 0531060 and my current firware is 1.0610.04.04
I turn my phone on, plug in the USB lead, select PC Suite. Open PC suite and it shows that the phone is connected.
So I open Software Updater and it disconnects the phone from PC Suite as expected but then says it cant see the phone or software updater can't work with the model phone whcih I know is incorrect.
Am I doing the right things in the right order or why, when PC SUite sees the phone Sodtware Updater can't ?
Cheers
Gary

If you've the latest firmware version, you have to wait till a new update comes available for your device.
http://www.nokia-asia.com/support/download-software/device-software-update/can-i-update
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Software Update can't find server, but internet connection is good

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I have had this problem ever since upgrading from Panther 10.3.9 to Tiger back in December. It doesn't matter, 10.4 from the DVD, or 10.4.4 upgrade, the problem is the same: Any Apple-based programs don't recognize the connection.
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N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
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Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
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5800 software update

have only just got the 5800. just tried to install the current software update on my computer . it installs and i restart the computer but when i try to open the updater i get an error message saying "NOKIA SERVICE LAYER HOST PROCESS HAS STOPPED WORKING". I went back to the installer and did repair- same problem. i uninstalled all nokia files and then reinstalled the updater- same problem.
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KubecJan wrote:
So if you had a patience to read my story here're my questions. Did you experience the same problem? Do you know the solution? WHEN WILL I BE FINALLY ABLE TO UPDATE MY SOFTWARE???
If somebody can help, I'd very much appreciate it!!!
Thanks.
Message Edited by wildreamer on 29-Nov-2009 04:54 PM
First of all, the cursing will get you nothing but trouble here. Your posts will be edited and you are less likely to get help.
I´ve had the 5800XM for almost a year and I can´t confirm any of your problems. The reason why you can´t update might not have anything to do with Nokia. Is it possible that you are using a branded model?
Have a look at the two links below:
http://linux.sgms-centre.com/nokiafaq/branded-phones/
http://www.nokia.co.uk/get-support-and-software/download-software/device-software-update/can-i-updat...
Good luck and don´t hesitate getting back to us...with less cursing please...
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
The day we stop improving is the day we stop being good.

N97 Software Updater - Fails to find device...

Hi all,
Hoping someone will be able to help...pardon the waffle, but I'll try and be as specific as possible.
I have a Nokia N97 and I'm running Windows Vista Home Premium on my PC.
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5800: Software updater can't find phone

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