5800 V21.0.025 error updating to V50

i'm from malaysia
my wife using Nokia 5800 Xpressmusic (RM-356) ver 21.0.025 product code 0588667
I try to update the latest software not successfull. it said no available update but i check at internet the latest ver is 50.0.005 how can i update it. because with current version i cannot install the new ovi map
some more when i check *#0000# beside software version it also have custom version 21.0.025.C01.01 what it that mean

Reasons why a phone cannot update (no update found error):
1. It is a country variant - country variants often get the updates later, or have updates skipped altogether. A Turkish country variant product code for example, skipped v40 and updated from v31 straight to v50.
2. It is network branded - phones acquired from network providers or these providers' stores SIM free are branded, and will not get updates until the networks approve and modify the updates to their liking.
3. Special editions - These special editions are chartered editions and may never get updates unless taken to a Nokia Care center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Similar Messages

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    Hey I just wanted to inform you hat the v21.0.025 software for the nokia 5800 has finnaly arrived in Ireland! Maybe in other country's too.. so connect your phone and check true NSU!
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    Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

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    General reactions to V21 seem to be positive so I'm looking forward to updating. But I'm not going to do that until the BBC update the iPlayer application so that it allows users to download TV programmes to phones with firmware V20 or later. Right now, it enables the download option if you're using V20 only because that's the version in which the required DRM was first included. It obviously didn't occur to someone at the BBC that there would be updates for the 5800XM after V20 and that they'd still include the required DRM....
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    Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

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    >
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