5800: vibration issue

Hi everyone, sorry for my very bad english (I'm italian...eheheh).
I have an 5800 with 31.0.101 FW (it's the last update for my product code) and it has a strange problem related to the vibration of arriving sms or calls, not the touchscreen vibration.
I noticed that after some hours that it's turned on, the vibration stops working, and this happens in silent mode (obviously with vibration activated) and in all other modes with a ring activated. To resolve this problem i have to restart the phone, turning it off and then on. But after some hours this happens again.
I tried to do Hard Reset and reinstalling the firmware, but after 1-2 days same problem.
The secretary of customer support in my town told me it's an hardware problem and the phone have to be sent to Nokia Italy for at least 2-3 weeks for repairing, but I think it's a software or firmware issues, otherwise the vibration will not work for nothing.
What I have to do? Waiting for new fw update for my phone, hoping that this will resolve this problem, or sending to Nokia? I need help!!!! :-(

Since you already tried a hard reset, try it without a memory card. It maybe that system files on the card are corrupt. However if nothing helps, you really have to send it.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

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