5800 video playback is 'black'

I just bought 5800 yesterday. It has the v11 firmware on.
One strange problem that I have noticed is that from time to time :
a) When I try to playback video, I only get blank screen.
b) Also, when I go to the camera I also get a black screen.
It seems that this might happen after the autolock gets on.
After a on/off usually the behavior is back to normal.
Any one else had problems like that? Am I doing anything wrong?
Message Edited by vblath on 25-Jan-2009 07:38 AM

After suffering from the above problems myself I am 99.9% certain that they are hardware related.
I tried all available reset methods whilst using the v11 firmware and the problem still persisted. The problem steadily became worse over a few days. In the end even a reboot wouldn't cure it. Leaving the phone switched off for 5 minutes seemed to work but then you could only use the camera a couple of times or play a video once before it happened again.
Today I bought another 5800xm which has the exact same product code and it doesn't have these problems.
I believe the issue may be some internal component being faulty or overheating.
I advise people with this problem to contact the retailer or a nokia care point ASAP.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.
Message Edited by psychomania on 03-Feb-2009 02:51 PM

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