5800 XM - Ovi Suite Support Software Installation ...

Hi guys
Have an 5800 running v50 software and recently tried to check for an update to 51. Phone is not locked to any network or anything - in fact recently flashed by service centre due to locking up.
Anyway always used PC Suite for updates but now says use Ovi Suite.
However since then although I can sync etc in Ovi Suite I get the Support Software Installation Failed message on the PC.
Any idea's how to fix this and what in effect it does (I have been able to sync and just finished downloading some new maps).
Cheers
WJUK
ps - Also noticed that Ovi Store wouldn't work on 5800 (said connection error) so uninstalled and re-installed via Ovi store link and that seems to be ok now - not sure if anything is connected.

Please try either to update the Nokia Software Updater to the latest version from Nokia.com or uninstall the Nokia Ovi Suite and PC Connectivity Solution from Windows Control Panel (Programs and Features) and then reinstall Nokia Ovi Suite 2.2.1.23.
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(N97) Ovi Suite - "Support Software Installation F...

I just got a Nokia N97 and i'm trying to update my information using Nokia Ovi Suite. (Allow me to say now that I HATE this program and never enjoy using it.) Whenever I plug in my phone via USB, it tries to update the support software, only to give me this message: Support Software Installation Failed. I have tried uninstalling all Nokia applications, restarting my computer and doing a clean install, but it hasn't solved anything.
I tried working with the software despite this problem. It would sync my messages but not my contacts.
I am using a brand new PC (only a month old) with Windows 7 Home Edition. Phone time and date are properly set and the SIM card is properly inserted into the phone.

It may be worth trying another clean install including removing all Nokia/Ovi software from the computer, including any drivers thet maention Nokia or Ovi, then run Nokia PC Cleaner.
Then try the latest version of Ovi suite from Beta Labs
http://betalabs.nokia.com/apps/nokia-ovi-suite-beta
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

My ovi suite or software updater can't detect my f...

hi,
i just download nokia ovi suite, nokia software updater, and cable driver.
but when i update the phone, the program is not detect the firmware.
my model nokia is Nokia C3-00.
the lastest firmware i update is V 07.20
i want to download V 08.63
thankyou
(sory my english bad)

Unfortunately your dad has bought you a counterfeit phone.
It isn't a nokia, it does not contain nokia parts and it doesn't have a nokia operating system so it isn't compatible with nokia software. It is impossible to make it work with nokia software,
The reason I can say for certainty that it's a fake is because it gives you the "webcam" option. Nokia's do not do this but fakes nearly always do.
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Is it possible to install Ovi Suite to custom directory? I have few partitions, and i want to install Ovi to other partition than C:\.
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It may be worth trying another clean install including removing all Nokia/Ovi software from the computer, including any drivers thet maention Nokia or Ovi, then run Nokia PC Cleaner.
Then try the latest version of Ovi suite from Beta Labs
http://betalabs.nokia.com/apps/nokia-ovi-suite-beta
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Why am I getting a blue screen during windows support software installation?

After intalling windows 7 x64 (using boot camp 5.1), when I come to install windows support software to set up apple drivers for windows to run on my MacBook pro (late 2013), after installing a good number of drivers, I get suddenly a blue screen!....
What can I do, once windows is not strting up? It started well, but wth no proper drivers. Thanks.

I guess the first thing I would do would be to boot up using the original installation DVD and correct the permissions. That may not be the problem at all, it could be an incomplete upgrade install but at least you would know it isn't a permissions problem. I'd also run or verify the hard disk using this method.
How is it done? Turn machine on. Insert DVD 1 of the Install Disks, restart the machine, hold down the Command and the C keys (that tells the machine to look to the Rom drive and boot from it). Once it is up (will take a long minute or so...) go up to the top left where the install menu buttons are listed, look for the disk utility and run it. Tell it to verify and repair the disk and repair the permissions. Once done, quit the Disk Utility and select the restart option. Wait to see if your original desktop comes back.
If not, then you'll need to either "back out" the upgrade you installed or install your backup. If you don't have a backup you'll probably have to re-install OS X all over again (and probably lose all your previous data, apps, etc.). Let's hope it clears up first before you have to re-install.
Lisa

Pc suite/ovi suite loses software connectivity via...

Hi there,
Software in use:
PC Connectivity Solution:
Version 10.50.2.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
In both lastest Nokia Pc Suite or Ovi Suite, very often , most frequently when using the messages area, the connectivity it's lost with the phone at the software level (E51).
The telephone still looks connected via USB, but I'm not able for example to refresh/resync messages, or send messages.
However phone still present in device manager, and the usb symbol on the phone screen it is still present without disconnection.
I've tried uninstalling of pc suite, using also the pc suite cleaner, upgrading to the latest firmware for the phone, but no luck.
The issue arrised after upgrading to a version of pc suite, latest at that time, maybe two - four weeks ago or so (7.1).
If you have any suggestions kindly please share.
Also if any of you have a link to an older version for pc suite 7.0 I'm thinking to try a downgrade.
Many thanks,
Eugene.

Downgraded to 7.1.50.2 , issue still persists.
Problem started not after software upgrade as I wrongly assumed, but after switching from 32 bit to 64 bit system.

Ovi suite, Nokia Software Updater and my Nokia 573...

I have a nokia 5730 xpress music. I was trying to update its software via my device, but everytime i was trying to download the software i had ''connection error'' message while the internet connection was ok. Then i tried to update my nokia via ovi suite. Same problems. A message was coming that i have no internet connection but my internet connection was working. Later i tried nokia software updater. Everytime i try to open the program it says "sorry, the nokia Software Updater service is currently unavailable. Please try again later." I would be very glad if anyone could help me with this.

Could you please provide us more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information)
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Nokia 5800 and Ovi Suite Contacts Sync Changes Pic...

Hi,
I have a Nokia 5800 and just installed the latest Nokia Ovi Suite (2.0).
It is a good tool, but I have a problem with the synching my contacts.
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After I sync'ed with Ovi Suite, the contact picture now shows up as a small - very small - thumbnail image during the call on the phone.
Is there something that can be done to protect this from happening, or a setting that can be changed in Ovi to use a large picture instead of a thumbnail?
My 5800 has the latest firmware installed (available to me in my country) - which is 31.0.101.
Thanks for the help in advance.

one more bump and then I give up on Ovi suite. Once again
Message Edited by drapis on 20-Nov-2009 05:48 PM
Nokia 5800

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if u hv the mobile wd u and u r able to switch on ur mobile and also hear the startin tune.. U can attach the phone to pc and sync using ovi suite.. U DONOT need to select the connection mode.. It gets selected by default if u start the ovi suite..
Regards,
Dr. Shoubhik

Themes cant be found in 5800 through OVI Suite

Hi All,
How come the Themes in folder Private can be found on through cables through Mass storage and not through the Ovi Suite.Where does the folder go?
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iwant gps data

Download support software error

Hallo,
I've successfully downloaded nokia PC suite and ovi suite (the latest version),
but when I connect my nokia5230 with Usb for dowloading updates, the system give me an error.....
Please can you help me?

Have a look at this thread..
/t5/Nokia-Ovi-Suite/OVI-Suite-Support-Software/m-p/780019/highlight/true#M6389

Nokia Ovi Suite and Nokia 5800 crashing after fw u...

When I start my Nokia Ovi Suite (V. 2.2.0.245) it works as usual, I can brows around my content without any problems. As soon as I connect my Nokia 5800 XM (RM-356 V. 51.0.006) it crashes. Worked just fine before I upgraded to the latest version on the phone.
===============================================================
I get the following error reported from Windows XP:
===============================================================
AppName: nokiaovisuite.exe
AppVer: 2.2.0.245
ModName: msvcr90.dll
ModVer: 9.0.30729.4148
Offset: 0003b000
01/09/2010 16:43:48 (OviSuite) - ERROR   - DAL_Plugin_PCCS, Thread 12, Line 168,    .\Application\CDalPCCSDevice.cpp, CDalPCCSDevice::getHandle(): DAL failure detected: (0) converted from PCCS error [0x0: Ok] / DA_OpenCA / @ CDalPCCSDevice::getHandle (.\Application\CDalPCCSDevice.cpp:168)
01/09/2010 16:43:48 (OviSuite) - ERROR   - DAL_Plugin_PCCS, Thread 12, Line 168,    .\Application\CDalPCCSDevice.cpp, CDalPCCSDevice::getHandle(): DAL failure detected: (102) converted from PCCS error [0x80100023: Device do not support operation] / DA_OpenCA / @ CDalPCCSDevice::getHandle (.\Application\CDalPCCSDevice.cpp:168)
01/09/2010 16:43:48 (OviSuite) - ERROR   - CommonUtilities, Thread GUI, Line 393,   .\Application\platform\win\WindowsNetworkUtils.cpp, CWindowsNetworkUtils:etNAMProxySettings(): Could not found proxy server for Url!
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 21 Oper = Start Result = 0 Classname = CAOCheckInstallationsOperation Resource = Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 15
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 20 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010020 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 14
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 19 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010019 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 13
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 18 Oper = Assign Result = 0 Classname = DeviceMemoryStatusReader Resource = 355225038859660 Content = {2468e4ca-72d2-6000-9000-e48a86b1f700} Queue = 8
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 17 Oper = Start Result = 0 Classname = CAOGetContentCapability Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:45 (OviSuite) - INFO    - AO Action: Id = 16 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010016 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 12
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 15 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010015 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 11
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 14 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010014 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 10
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 13 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010013 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 9
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 12 Oper = Finish Result = 0 Classname = DeviceInitializer Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:40 (OviSuite) - INFO    - AO Action: Id = 11 Oper = Finish Result = 0 Classname = PlantImeiFile Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:36 (OviSuite) - INFO    - AO Action: Id = 10 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 9 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010009 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 7
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 8 Oper = Start Result = 0 Classname = CDalPccsDeviceObjects Resource = 355225038859660_persistent Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 6
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 7 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010007 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 5
01/09/2010 16:43:36 (OviSuite) - INFO    - AO Action: Id = 6 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
01/09/2010 16:43:33 (OviSuite) - INFO    - AO Action: Id = 5 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Temp\Nokia Remote Data Store\355225038859660-mtp\DataBase\MDataStore.db3"
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "c:\docume~1\Petri\locals~1\applic~1\nokia\nokiad~1\Thumbnail\DataBase\MDataStore.db3"
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "c:\docume~1\petri\locals~1\applic~1\nokia\nokiad~1\DataBase\MDataStore.db3"
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Application Data\Nokia\Nokia Data Store\Thumbnail\DataBase\MDataStore.db3"
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3"
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: deviceConnected 355225038859660
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: oviDevicemediaAdded (USB)355225038859660
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: oviDeviceConnected 355225038859660
01/09/2010 16:43:36 (OviSuite) - ERROR   - CommonWidgets, Thread GUI, Line 192,   .\Application\CommonHomeWidget\StackHomeAnimation.cpp, StackHomeAnimation::updateAnimation(): Pixmap count needs to be at least 1
01/09/2010 16:43:36 (OviSuite) - ERROR   - MapsPlugin, Thread GUI, Line 482,   .\Application\ItemsPane.cpp, CItemsPane::showItemsPaneNoData(): ShowItemsPaneNoData error 1013
01/09/2010 16:43:30 (OviSuite) - ERROR   - CommonWidgets, Thread GUI, Line 491,   .\Application\CommonNavigationPane2\CommonNavigationPane.cpp, CCommonNavigationPane::getSelectedIndexes(): Selection model is NULL!
01/09/2010 16:43:28 (OviSuite) - ERROR   - MessagesPlugin, Thread GUI, Line 834,   .\Application\ItemsView.cpp, CItemsView::getMessageModel(): m_pMsgFilter is NULL. Could not get message model.
01/09/2010 16:43:28 (OviSuite) - ERROR   - CommonUtilities, Thread   6, Line 393,   .\Application\platform\win\WindowsNetworkUtils.cpp, CWindowsNetworkUtils:etNAMProxySettings(): Could not found proxy server for Url!
===============================================================
System config :
===============================================================
OS Name   Microsoft Windows XP Professional 32-bit
Version   5.1.2600 Service Pack 3 Build 2600
Processor x86 Family 6 Model 15 Stepping 6
GenuineIntel 2.66 Mhz
ASUS StrikerExtreme ACPI BIOS Revision 1801, 2008-10-23
===============================================================
Troubleshooting so far:
===============================================================
Uninstall Ovi and re-download from Nokia web. Reinstalled Ovi Suite but that didn't work.
I then uninstalled all Ovi and all Nokia related software, cleaned Registry and reinstall Ovi Suite: Failed to fix.
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize.
===============================================================
How to solve this problem?

LOL
I just tried Nokia Ovi Suite again to copy the full error report that it sends to Microsoft.... lo and behold it started to work again?????
======================================================
This I did before I tried
======================================================
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize with Nokia PC Suite.
Made a complete backup on my phone.
Installed Nokia Software Updater and I reinstall the latest FW 51.0.006 to my phone.
Then I organized my content for a few minutes.
Shut down Nokia PC Suite and Nokia Software Updater.
Started up Nokia Ovi Suite.
Connected my phone and clicked on PC-Suite on the options.
It now works again????
Something happened when I installed PC Suite that enabled me to use my Nokia 5800 with Ovi Suite again.

OVI suite can't update the support softare on my N...

Whatis that ?
A few days ago everything was ok...But now ;
everytime i startup ovi suite and connect my N97 i get the error messag:
"Installation Failed"
Support software installation failed.

/t5/Nokia-Ovi-Suite/Unable-to-update-support-software/td-p/711586
This is a known issue without any solution yet.. But as per my experiance there is no problem in the functionality... If any problem try the Nokia PC Suite instead...
--------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Ovi suite not updating my device software

When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Attachments:
e 71.JPG ‏116 KB

Ali2010 wrote:
When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Rontom is right and I also noticed that you've several apps running on your PC. Close all other apps when you update phone firmware.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Ovi Suite "Prepairing download"

hi, i'm trying to update my nokia 5800 ousing Ovi Suite and it's still on the 3rd step particularly "Prepairing to Download" and it's been there like 30 mins. and it doesn't move at all
can you please help me?? btw, my OS is Windows 7 64-bit Ultimate Edition

@ardeeboi
This happens when Nokia Software updater does not find the server path. Could you try the steps provided below
- Remove the following from Add/Remove programs
Ovi Suite
PC Connectivity solution
Nokia Connecting Cable Driver
-Then go to c:/program data/Ovi Suite Installer Cache and remove all the subfolders inside it.
- Go to Start Run-%temp% clear the temporary files
- Restart Computer
- http://europe.nokia.com/support/download-software/nokia-ovi-suite Download and install the latest version NOS 2.2.0.240 from the link above.
- Restart Computer after installation
- Connect the device, wait for the all the drivers to be downloaded
- Connect the device to ovi suite.
- Try to perform the software update now.
Cheers
Sandy
Helpful information, then dont forget to hit the kudos star :-) Or say it accepted solution and thanks

5800 XM - Ovi Suite Support Software Installation ...

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